We were wary about the hotel after reading critical reviews after booking. However our room was comfortable, clean and well decorated. The staff were very efficient, some a little brusque, but overall very friendly. We ate in the bistro on two occasions and the food and service were good, certainly as good as anywhere else we ate. Breakfasts were good,... more

Couldn't fault anything. Staff were friendly, room was great and very clean. Food was of a high standard. Hotel was well situated. Wouldn't hesitate to recomend this to family and friends. more

What is wrong with everyone? All the negative reviews were making us wish we'd spent our Tesco vouchers elsewhere! We stayed here for 2 nights in Room 8 - ground floor with a window onto the street (according to some reviews, one of the 2 worst rooms in the hotel). Staff were very friendly and couldn't have been more helpful.... more

The hotel is in the centre of Alnwick, and an easy walk to both the castle and gardens. Our room was on the second floor, overlooking the main street. Some noise from traffic and people wandering home after a night out - but nothing to stop us sleeping. The room was fine, if fairly basic and no issues with cleanliness.... more

Had a pleasant weekend break at this hotel despite mixed reviews. Although we left the hotel immediately after breakfast and returned only to change and go out again, the room was big enough and very clean and very quiet at night. The bathroom was nice enough, but the water pressure was pathetic, despite a massive showerhead you had to practically... more

We had dinner in the Olympic suite, the ballroom from the sister ship from the titanic. Sounds grand? Well it was lovely. However the romance of the room really wasn't used to it's full potential. Dinner was nice, but very average and badly presented. The room was set up for breakfast even though we were there for our evening meal... more

Great to return to Alnwick and the White Swan after 3 years. The update of the Hotel has been done to a very high standard which is very difficult when the Hotel was an old coaching inn. The creation of the Bistro and the Castle Suite (residents lounge) is a great improvement. The dinners in the Restaurant (2 nights) were... more

What a shame, this hotel could be so very good, unfortunately badly let down by scruffy and sloppy staff particularly breakfast service. Bedrooms are functional but not very clean, bathroom like wise, think it is about time bedrooms and bathrooms were given a bit of a refurb. We chose to dine out each night and found a very good steak... more

Stopped here for 2 nights in June - bed breakfast and evening meal. The hotel is in a good location situated in the heart of Alnwick with a handful of parking spaces in the car park to the rear of the hotel. Bedrooms were fairly decent, although the bath was very small and as previously mentioned, if you get a... more