Our only negative experience at The White Swan was upon our immediate arrival, at check in, when we were 'greeted' by a surly receptionist who obviously was annoyed at us interrupting her. As we were walking up to our room I was beginning writing my review in my head :0( The room was very small (I suppose that's a negative... more

Our arrival and check-in at the hotel went well. We were expected (4 people, two rooms), the rooms were ready and help with luggage offered but declined. This initial response was, unfortunately, just about the best we had the whole stay. Our rooms were across the Courtyard and were easiest accessed through there rather than up some stairs along several... more

We booked this last minute and given that it was Easter friday, were very surprrised at the deal. £80 for both of us for dinner, bed and breakfast! Very friendly staff, great service and clean hotel. We were a little perturbed when we were told we had to go out the hotel to find our room.....but it was just a... more

can only say ok room freezing unless radiator on full, window propped open by a flat pebble, no heating in bathroom, mould on sealant around tiles, fan noisy and dusty and the room smelt like your old granny - no offence gran i meant your old house! we only slept in the room which made it bearable. 'olympic suite' something... more

My wife and I booked for 3 nights in February but left after 1 night. We thought our allocated room on the 2nd floor was a mistake as it was the fire escape route for that floor. But no, it seems that this is not uncommon in some hotels and the staff actually tried to convince us that it was... more

We booked the hotel through Travelzoo, the offer being Dinner, Bed & Breakfast inc 2 tickets to Alnwick Gardens for the low price of £80. We stayed on 19th Feb 2008. We arrived early & were shown to our room 117 which was at the back of the hotel overlooking a public car park with the grounds of Alnwick Gardens... more

We just stayed in this hotel for a short weekend break. All the rooms have undergone major refurbishment and I could not fault the standard of cleanliness. The bathrooms were also great - clean with excellent showers. Towels and bedlinen were of very good quality. Breakfast was pretty good too. However, I would advise that this hotel can be noisy.... more

The hotel has a great, grand feel when you arrive at the reception. There is a super area with a fire and comfy chairs to enjoy a pre-dinner drink. The hotel car park was full when we arrived so we had to park in the public car park which was close but not free. Check-in was smooth, and we were... more

We stayed here for a night to celebrate my birthday. We were initially drawn to the hotel by their great dinner, bed and breakfast deal - £79 per room plus 2 free tickets for the Alnwick Garden (always a must). We were impressed from the start. Check in was handled smoothly and we were able to occupy our room immediately,... more