Due to business requirements I have been staying here since September last year; 2 to 3 nights per week. The hotel is fantastic. The staff are professional and welcoming, the rooms are excellent and very comfortable, the food in both bar and the restaurant "The Kitchen Garden" are really good. Unfortunately my time in Newark area is coming to an...
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Stayed for one night on D,B&B rate. Stayed in room 3 which was very spacious, bed very comfortable. Dinner was wonderful, well cooked, nicely presented and polite service. Breakfast has to be one of the best I have ever had in a hotel (smoked haddock with poached egg). Would certainly recommend for a stay or even just for dinner.
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My wife and I visited the Kelham House Country Manor Hotel for the first time via Groupon on the Thursday 10th November 11. We were made to feel very welcome on entering and after my wife had been asked for her coat we were taken to a warm and comforting bar for pre-dinner drinks and at the same time given...
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We chose this hotel for a relaxing weekend away, as we wanted to visit Lincoln Cathedral and Castle and it was ideally situated. First impressions were very good, with an entrance hall reflecting the original style of the house and a warm welcome. Our bedroom was beautifully furnished, with excellent views from the three windows. It was nice to have...
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Dear Janice
Firstly thank you for your review, it's always so valuable for us to see a direct response to their experience so that we can, wherever possible celebrate the good and work on any areas of development.
It's great to hear you enjoyed room 3, it really is a fantastic room and one that our guests repeatedly tell us...
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We booked a table for 2 with a groupon coupon. We had stopped at the hotel for a coffee a few years ago and were pleased to find that the hotel has been up graded to a high standard the bar area and dining rooms are very nice. As for the food and service we could not fault it, in...
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Dear Michael
Thanks so much for your positive review about our restaurant, the groupon promotion has been a resounding success and it's been well worthwhile to see so many people visiting us for the first time, enjoying the food and experience and we look forward to seeing you again in the future.
Best Regards
Jon-Paul & Charlotte Davies and all...
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Booked a table for 4 via Groupon. OK I know it's Groupon but to me it is a great chance for a company to show its best and get you back in the door...
First impressions were great. A large roomy entrance hall, modern and really giving a good impression. Into the bar area for pre-dinner drinks; again a good...
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Dear ClonPete
Firstly thank you for taking the time to feedback to us on your experience with the groupon deal at the Kitchen Garden.
On the positives you've written about thank you, it's great to have balanced responses that we can take back to the team, discuss and make the necessary changes where applicable.
On the dining rooms the hotel...
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I have stayed here many times in the last few years when it was called the Red House Hotel. This was my first visit since the makeover and I stayed in one of the new coach houses. The room was very nice and modern with a wet room (no bath) and some impressive lights. The bed was comfortable and everything...
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Dear SomersetRickyDude
Firstly thanks for taking the time to leave feedback on your stay with us at Kelham House.
It's always nice to have people come to the hotel who stayed while it was the Red House, the before and after comments are always of particular interest as we don't want to have lost any positives the hotel had previously....
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Lovely hotel but a few moans. Provided salad sandwiches despite being asked for ham salad - and no reduction from the tough blond lady manager despite it being raised. Very hard bed in room 10 - our grown up kids occupied 2 other rooms and all agreed as to it's rock- like consistency. All the other staff were lovely, let...
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Dear Kehj,
Firstly let me apologise for the parts of your stay that didn't meet your expectations, we're very sorry that you didn't have a faultless time with us.
It's a shame you didn't enjoy our beds, they were all replaced in April this year for top quality Hotel grade Hypnos beds and mattresses, we thought if they were good...
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My father in law booked Kelham House for a family weekend. According to the website you can choose your room, and book accordingly. He spoke to the hotel and booked a room for he and his wife with a king size bed and Room 11 for me and my husband - this is one with super king size bed. Both...
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Dear LottieFox,
Thank you for taking the time to let us know about your experience while at our hotel.
After speaking with Mark over the weekend and reading your guest feedback form we were of course already in the process of investigating each issue thoroughly.
First and foremost, on behalf of ourselves and our team please accept our deepest apologies....
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stayed one night on the 27th with our friends,right from the start everything was great,we stayed in the newly refurbished stable block,the room was very comfortable and finished to a very high standard.
Dinner and breakfast was first class, in fact the breakfast was awesome!
We would recommend this hotel to anybody wishing for luxury and a bit of pampering....
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Dear Patphil71
Thanks so much for your lovely feedback, there's nothing better than hearing that we've got it right and this certainly tells us that! We hope that you have a reason to visit us again soon and we look forward to serving up another great breakfast. I've passed your comments about the staff to them and printed the review...
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