Stayed here, and I'm sad to say it really is a noisy place to try to get a decent nights sleep. All night long all we could hear was doors banging and people running up and down the corridors. After the first night really had to be persuaded to stay another night. The breakfast (Buffet) was superb, and access to... More

Stayed here for 2 nights and got a great offer... £59 per night including waterpark entrance! We also payed and went into the spa for 3 hours... This was so nice and relaxing and the staff couldn't be more friendly! On arrival check in was a nightmare! Got told by phone we could check in at 2 so had the... More

We stayed with our two children for the new year package ! The hotel was wonderful , the staff were great and the food was of a very good standard and it was well organised in the restaurant ! The entertainment on new years eve was brilliant we had a fab time and will be back ! More

We took a one night trip to the alton towers hotel as a birthday treat for our 3 year old son. Check in was simple, room spacious and appeared clean (I'm not one for checking under beds and in corners of window ledges etc.!) Water park closed at 4pm so would advise getting there early as we only got 2... More

I was really disappointed with the hotel,10 years ago it would have been fab but everything is now dated. The rooms need a little redecoration,we had to be moved twice as our bathroom roof had mold on it. Food was also overpriced. We had an amazing time in the park which made up for it!! More

Having recently returned back from a 2 night stay at this hotel, the bedrooms could do with a re-fit mould around the windows, dust on the sides, bathrooms need a re-fit as there is cracks in the plastic sinks. We had our first meal in the secret garden restaurant very expensive for what they had on offer, they were sitting... More

Managed to get a last minute deal for the roary/fifi weekend. Hotel was relatively clean, staff very friendly and helpful. Splash landings was the best part of the whole experiance. Childrens activites were so so and could be worked on. Food and drink overpriced for basic products. Ate at the secret garden portions on the small side and average food.... More

My son (06) and I stayed overnight 29th Jan 2012. Made very welcome from the off and staff were well presented, courteous and friendly. Luggage was taken to room whilst we went straight into the water park (reviewed seperately). The hotel is well laid out across four floors and our room (333) was a good size, clean and was everything... More

This is a great hotel for corporate use or families or just for adults that are young at heart! The staff are amazing, nothing was to much trouble. It took us a while to find our way round but staff were always there to help I was on a corporate visit and had private dinning (a barbecue) in Splash Landings... More