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Selsdon Park & Golf Course


Selsdon Park & Golf Course
Addington Rd, Sanderstead-South Croydon, Croydon CR2 8YA, England
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Traveller Reviews

66% Do not recommend
2.5 of 5 stars 84 reviews
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By trip type
All (84)
[ Date ] [ Rating ]
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4 of 5 stars
Kent
29 Jun 2009 | Trip type: Friends getaway

Found the hotel OK, after reading the reviews I was expecting the worse. Was at the hotel for a golf weekend with friends. I am sure the hotel would get better reviews if it was marketed as a good three star hotel and not four star as listed. The staff worked hard to please, especially in the reception and the... more

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5 of 5 stars
London
24 Jun 2009 | Trip type: Couples

Stayed here last weekend for my partners birthday, cannot recommend it enough. The grounds are fantastic and the Outdoor Pool was stunning, we felt like we were in the Med. The staff, although really busy, always had a smile for you and were extremely helpful. The food was second to none, and believe me that is a compliment as we're... more

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1 of 5 stars
Lancashire, England
17 Jun 2009 | Trip type: Business, Solo travel

This is a fabulous grand building but far far from a fabuous grand hotel. The staff don't seem to care or maybe they've just become imune to the complaints!! I could write an essay and some comments would sound incredibly picky but that is because I eventually listed everything that's wrong with this hotel. My one word of caution......if you... more

Management response from
Caroline Morrone, General Manager

Dear Guest I was very disappointed to read your report on Tripadvisor. The staff here are usually enthusiastic and helpful, clearly this was not projected during your stay here and I can only apologise. You mentioned a problem with the bathroom but without knowing exactly which room you stayed in I am unable to investigate further. I would be pleased...

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1 of 5 stars
glasgow
10 Jun 2009 | Trip type: Business

Checked in; checked out 10 minutes later after 1st room tiny and damp, upgrade had mould on the walls - it was smelly, dirty and dingy. It looks like a hotel used for Murder Mystery Weekends.' more

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1 of 5 stars
England
6 Jun 2009 | Trip type: Couples

Booked hotel with friend for an overnight stay. Upgraded to an "executive room" which was bog standard, needed upgrading and certainly does not warrant its 4 star rating. Could hear someone urinating in adjoining room and flushing chain, corridors very noisy. More importantly arrived to find Hotel had switched off heating! weather very cold and they had not prepared the... more

Management response from
Caroline Morrone, General Manager

Dear Guest Thank you for taking the time to access Tripadvisor and I would first like to apologise for the poor standard of service you received during your recent stay here. Let me assure you this is not the normal level of service we extend to our guests. Selsdon Park Hotel is a very old historic building and, as such,...

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3 of 5 stars
London
5 Jun 2009 | Trip type: Friends getaway

I'll just state the facts: Pros: Nice location, great grounds, picturesque, palatable food, great pool, Jacuzzi, Sauna and steam room, we had large room and generally clean Cons: Golf Course not well maintained, building is sprawling and like a warren, room was miles away, needed a map it was so big!, service was slow and unfriendly, under staffed, hotel in... more

Management response from
Caroline Morrone, General Manager

Thank you for taking the time to place your comments on Tripadvisor and, in particular the positive comments regarding location, grounds, food, the Leisure Centre and the general cleanliness. I am speaking with our Director of Golf regarding the maintenance of the golf course. As I'm sure you are aware Selsdon Park is not a purpose built hotel, its history...

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2 of 5 stars
London
26 May 2009 | Trip type: Friends getaway

We recently stayed at Selsdon Park as our friends' wedding reception took place there. A lovely wedding but the hotel itself leaves a lot to be desired. A 20 minute wait to check in and then we are told there was a good chance we wouldn't have any hot water in our room. Sadly this was true. More upsetting was... more

Management response from
Caroline Morrone, Manager

Dear Guest Thank you for taking the time to pass on your comments regarding your stay here on the occasion of your friend's wedding. The management at Selsdon Park Hotel are disappointed to read of your dissatisfaction and can assure you that procedures are now in place to avoid the delays you experienced at check in. The exceptionally long delays...

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2 of 5 stars
Kent
24 May 2009 | Trip type: Family

Long queues at reception for booking in. Staff very slow only two on duty. No hot water during our whole stay ( one of the boilers had broken down) a letter was put under our door whilst we were out to inform us of this. We were told we could use a the hotel shower room, the golf club shower... more

Management response from
Caroline Morrone, Manager

Dear Guest Thank you for your comments regarding your stay here on the 24th May and, in the first instance, I would like to apologise for all the problems you encountered. As you say, a boiler had broken down which affected the greater part of the hotel. Unfortunately, the part that was needed to repair it can only be sourced...

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3 of 5 stars
London, United Kingdom
19 May 2009 | Trip type: Family

We stayed here for the weekend of our Wedding. We married on May 9 this year. Husband-to-be was duly sent home on the Friday night, of course. We were to marry on the Saturday (at our local Church) so our Wedding was not at the Hotel. We had a further 9 people staying with us at the SP all weekend... more

Management response from
Caroline Morrone, Manager

Dear Guest Please accept our apologies for the poor standard of service you received when staying here on the 19th May. All of the comments raised are being dealt with and staff are undergoing re-training. Your comments regarding Michael have been passed on to him, thank you. We would like the opportunity to welcome you back to Selsdon Park Hotel...

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3 of 5 stars
London, United Kingdom
16 May 2009 | Trip type: Couples

Nice hotel and grounds, but the Buffet Breakfast was hardly impressive - most containers empty (even by 8:30am), tired looking tinned fruit and luke-warm cooked breakfast in big tureens. more

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Selsdon Park & Golf Course Address

Addington Rd, Sanderstead-South Croydon, Croydon CR2 8YA, England
Croydon hotels Selsdon Park & Golf Course
2.5/5.0
84