We had our son's christening here and I could not praise them enough. It was well organised and everyone commented on how lovely the food was. Everyone staying was very happy with their rooms and the service they received. The best hotel in the area and perfect for putting friends and relatives if you live in the area. more

Had to attend a company induction day at this hotel, so I decided to stay the previous night. Check-in was initially slightly hesitant, but done OK. The only thing that delayed me getting into my room was the poor instructions printed on the keycard, there are instructions on both sides and the more detailed illustrated instructions are on the BACK... more

We ignored the bad reviews on here and got a very good deal on this hotel using a combination of cashback and a discount at a popular broker website. It knocked the rack rate in half anyway. We needed somewhere close to Reigate Hill Golf Club as we were attending a party. Although it was "just a bed" for a... more

Was worried about reviews but I can honestly say we couldn't fault the hotel. Staff were very friendly and helpful. Had breakfast which was hot and plentiful and staff were very attentative. Room was very clean, loved the power shower with boost button! Would definitely stay there again. more

Awful...awful...awful... our only hope was a flying makeover by super chef Gordon Ramsay - in my dreams! Appalling food, dowdy rooms and disinterested staff - I wouldn't book my mother-in-law into this place. We sat around the dinner table imagining Gordon Ramsay (*) would have a field day.. and hoping he would charge into the room any minute to give... more

We stayed for two nights attending a wedding at the hotel. Having read the reviews before we arrived we went with open minds. We did not recognise the hotel from the reviews. The decor and standard of the hotel was excellent, and it's location just off the M25 is perfect for the airports. My 6'2" husband had no trouble with... more

I have to spend some time this year and next year regularly in Surrey with work, and The Reigate Manor will not be having my business. There is one big thing that bothered me, but also these little things: The surly reception staff chatting to each other when I arrived, making me wait while they finished their conversation about Big... more

Stayed here on business and found the hotel to be just....OK. A fairly typical example of Best Western decor; worn around the edges, dated, shabby and in need of TLC and bringing into the 1990's. (Lets not rush them into the noughties quite yet....although they did claim to have complimentary wi-fi access) Staff were friendly and efficient, breakfast was adequate,... more

I won't be staying at this hotel again... The room I had was just about big enough to fit a bed in, everything was cramed in and just felt dirty. When I went in to the bathroom the toilet was filthy(wasn't a pretty sight) where the cleaners had obviously missed the room - I had to leave a note in... more