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Room was adequate without being exciting. Lacked any extra touches. Staff friendly enough, receptionist very helpful. Good buffet breakfast. More like a budget hotel and not good value for money. more
Thank you for your review and I am delighted that you found the team at the hotel friendly, reception very helpful and that we serve a good buffet breakfast. we have totally refurbished the hotel over the past 18 months including air conditioning all areas including the bedrooms and believe that we offer exceptional value for money. Value for money...
What a joke! dinner dance ? We were in a party and pre ordered our meals(£30per head) 2 weeks in advanced and were told on the night that they had run out of starters!! The food was sub standard and VERY slow in being served. Which was NOT the fault of the serving staff!!! They had to deal with the... more
So sorry about this problem and I hope you will accept our apologies. For the party of 50, the dishes were pre-ordered but we did not get the orders until the day of the event. There was a mix up over melon with fruit, and melon with ham, which came to light when the food was brought out and which...
loved this hotel. I believe it has recently been refurbished and despite its slightly random location it really is a great place to stay. The room service food was fantastic and the service brilliant. Prices were not over the top making the experience all the better. For this area the room rate was reasonable and I will absolutely stay here... more
Thank you so much for your review and so pleased you enjoyed your stay. The team try really hard to ensure our guests enjoy their stay and your comments will be passed on to every one of them. Kind regards David
We stayed as part of a family wedding group. The staff were very well organised and helpful. The rooms were very spacious, clean with comfortable beds, and the balcony was welcome. Breakfast was excellent. more
On arrival the duty manager couldn't find our booking (lastminute.com) but assured us that it wasn't a problem as there were still a couple of available rooms, he was concerned though that we may have booked and paid online for another local hotel and didn't want me having to pay twice! The room was quite a stroll from reception but... more
I was apprehensive going to this hotel after I read some of the reviews, but was very pleasantly suprised as I had a really lovely stay. The hotel staff were friendly and very attentative. The refurb I think has been done to a fairly good standard and I couldn't find fault. The room was very spacious and it was very... more
Thanks for your review and glad you enjoyed the changes we are making at thre Bridge House. Linda and her bteam look forward to welcoming you back. Kindest regards David Stanford
Very small room for someone used to Premier Inn standards! Only a narrow single bed too. Premier Inn etc,are definitely better value for money - more space, better (newer) beds etc. But the Bridge has been refurbed lately so is miles better than it used to be, and the room service was prompt and efficient. Also, I requested a room... more
Sorry, we will investigate the noise and apologies over the size of bed......if we could have got a larger one in the room we would have done. Hope you will use us again , and request a double for single occupancy. Kind regards David
We booked 13 rooms for our staff, I was unfortunate to have room 23, bedroom was ok, beds were comfortable although the air conditioning to heat the room was noisy, the bathroom, what can I say, the door couldn't be closed quietly, the lock did not fit, the window in the bathroom wouldn't close and with the air vent made... more
Sorry about this and whilst we cant do much about other guests snoring I am sorry that so much else was wrong. Apologies and hope you will try us again. Kind regards David
My first experience of the Bridge House Hotel was a little like the curates egg - good and bad in parts. On the positive side, the staff (without exception) were polite and friendly. My single room was comfortable and as clean as any 4 or 5 star hotel I have ever stayed in. My breakfast was ample, hot, and freshly... more
Thank you for the good bits and we will try so much harder to sort out the bad bits. Please use us again. Kind regards David
Hotel had clearly recently been updated, and although room was very small, it was clean and bed was very comfortable.... BUT the sound of running water all night made for a very disturbed night's sleep. more
Thank you for the review but so sorry to hear about he running water. we will look into that. Apologies and kindest regards David
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