The hotel is billed as London Sutton by IHG, in fact, it's a way out of London but a short walk from the railway station and at £6 return off peak, not worth taking the car into London for. The hotel is very pleasant, modern and stylish with comfortable bublic area's, a bar that at 10% more than the local... more

stayed here for a funeral.i ended up paying150 pounds the price quoted on the internet 119 did not include vat.i did not need a full meal but the lounge was closed at7.00pm!as i was too tired to go out it meant i was obliged to have room service same mediocre and hideoulsly expensive food as lounge but 2.50 tray charged... more

I stayed here for 1 night with my husband and 2 children aged 3 and 4. We were given a family/quad room which was very spacious and clean with tea and coffee making facilities. We ate in the hotel restaurant that night as they were doing kids eat free and adults get 2 courses for £12.95. The quality of food... more

This is the usual dependable Holiday Inn quality room and restaurant. Well-located (short walk to city center high street with good pubs, restaurants and shops and the rail station). Stayed here six nights. Quet location, parking ramp, attentive staff. more

I stayed here and have stayed at a number of holiday inns over the years but this was really poor. There arent many hotels in Sutton but if you look a bit further a field you will find better alternatives. The hotel was poor no real bar to speak of just a lounge with a coffee shop type bar and... more

I arrived in the evening from London by train and found the place quite quickly as it seems to be the only large hotel in the area. It had a busy road outside but I did not hear any road noise. The hotel had upgraded my room to an executive room and the room was well placed on the top... more

Where does one start? First room offered had flooding due to broken rooftank. Second was so noisy that opening a window was not advisable. Third room quiet but the window had to be nearly broken to open. Bed stuck in the corner and jammed in by huge (useless) desk. Exhorbitant charges for parking outside; had to argue our way out... more

Six of us stayed for a recent family visit. We were charged £7 for the privilige of parking each night, the evening meal was not cooked correctly & overpriced - no offer of appeasement was made. We returned the meals & chose to eat in town for the remainder of the weekend - it was cheaper. The bar was also... more

Very polite reception staff and an upgrade to a Executive room. all in all a very good deal, £49 per night for B&B per room. Room was adequate, but very quite, heating/aircon worked well. Breakfast was above average with plenty to choose from be it hot or cold, staff were very friendly and efficient. Would recomend this hotel for sure.... more