(Sorry for the late review!) We stayed here for a Wedding back in late December and first impressions were fantastic. The hotel is lovely, warm and cosy. The room was a fantastic size with a huge bed and a bath. The breakfast was superb, probably the best I have had, with a range of HOT foods, pastries, cereal, yoghurts, and...
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Thank you so much for taking the time to write such a lovely review.
I am so glad you are coming back to visit us and we look forward to welcoming you back to the hotel this weekend, I am sure you will have another wonderful stay with us.
Kind regards
Vikki Pinch
General Manager
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I was treated to a "Spa Break" at Cisswood - but, was very disappointed by the very tired "spa" facilities - not at all the relaxing overnight stay I was hoping for. The swimming pool was very cold; the jacuzzi not working but, still full of stale, stagnant water; and, the facial I received was over in just 20 minutes!...
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Thank you for your review, please be assured that the Leisure facilities are about to undergo refurbishment, first of which is a replacement Jacuzzi due to be installed in the next 2 weeks I apologise that our current one was out of order during your stay. I am also looking into new systems for heating the pool, redecoration of the...
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I have stayed at the Cisswood several times over the last 18 months and twice in the last couple of weeks. If i wasn't there on business then it wouldn't be a hotel of choice. The staff are very friendly and very helpful, they cannot be faulted. The food is OK most of the time. In fact the meal this...
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Thank you for your review of Cisswood House Hotel, I am delighted to read that my team cannot be faulted and that you enjoyed the food, our new Head Chef is doing a fantastic job in improving the quality and standard of food offered in our Restaurant. As you know Cisswood House is a very quaint building which on occasion...
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We booked the winter warmer two night stay as it was my Husbands birthday. Reading the reviews we were a little dubious but we had a most enjoyable relaxing time in this quaint old style building. The staff were so helpful and friendly. The spa facilities were good with the pool and Jacuzzi heated to a nice temperature. The food...
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Thank you for taking the time to write your review, I am delighted that you enjoyed your stay here at Cisswood House. Please be assured that I have instructed my Housekeeper to conduct a thorough deep clean of all the bathrooms and review the training of her team to ensure the situation you encountered is not repeated. Please do let...
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This was a package bought under the title winter warmer anyone who has eaten in the restaurant in winter knows this isn't true, our order was taken in the bar we were advised it would be ready in 15 mins 2 minutes later it was served we were plonked in front of it after we had eaten the starter we...
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What a shame that you felt the need to write such a disparaging review of our hotel on Tripadvisor. All Duck and Lamb is served Medium rare at Cisswood House and guests are advised of this when ordering and I apologise if this was not the case on this occasion. All bathrooms have a bath mat for health and safety...
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We stayed here as part of 'One Night Free' promotion by Lloyds TSB. Great location so went for a relaxing country walk and enjoyed a couple of drinks in The Plough - excellent local pub. Brought swimwear but didn't like look of pool area - so can't comment on that. Booked dinner in the restaurant which was very disappointing and...
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Thank you for taking the time to write a review, we take all feedback seriously and address any issues arising. I am sorry to learn that you did not enjoy your meal in the Restaurant as much as you would have liked – we feel that £21.95 for two courses represents excellent value for money but I can only apologise...
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I would like to say firstly and formost that my husband and I travel extensively and stay in various types of accomadation from small guset houses and B & B's to 5 star hotels, Ashdown Park, Alexander House and the likes so this review is a very balanced one.
18th December 2011 we arrived at the Cisswood Hotel to celbrate...
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I have attached my letter response which was sent to yourself when I received notification of your complaint, whilst staying at the hotel my Operations Manager did at the time make every effort to deal with the issues you raised with her.
Dear Mr and Mrs Tanner
Thank you for your recent letter and the comments therein. I am sorry...
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We had a wonderful time here and were delighted at their thoughtfulness. There was a wedding reception taking place when we were there and they housed us in another part of the hotel. We did not have a clue there was a large reception taking place until we checked out it was so quiet! The swimming pool was nice, small...
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Thank you for taking the time to write such a lovely review. I am delighted that you enjoyed your time with us and hope to welcome you back to Cisswood House Hotel in the future.
Kind regards
Vikki Pinch
General Manager
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We held our wedding reception at Cisswood House on New Years Eve and couldn't have had a better time. From our initial booking with Nicky, we were put at ease with all of our questions answered quickly and efficiently. Nicky and Claire were great at managing the process in the months leading up to the wedding and were a real...
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Dear Andy and Amy
I am so glad you had such a perfect day and was a pleasure to be here on the occasion.
I had so many thank you's on the day from you both and your family it was a joy to see how everyone was really enjoying the special occasion. I also received a lovely thank you...
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After booking this hotel and reading the reviews I was worried I might have made a huge mistake however I am delighted to say that I hadn't and that we couldn't have booked a better hotel for our party. I have driven past this hotel many times and wanted somewhere for 8 of us to spend Christmas Day and stay...
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Thank you for taking the time to write such a lovely review.
I remember your party well and was here when you arrived at reception early for check in and for xmas morning. I am so glad we were given the opportunity to prove some of our previous reviews on tripadvisor wrong and we exceeded your expectations.
Myself and my...
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