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All 2 Lowfield Heath hotels »

Hilton London Gatwick Airport

4.0 of 5
South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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3.5 of 5 stars 1047 Reviews
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1,047 reviews from our community

What travellers say about this hotel
  • South Terminal(62)
  • Early morning flight(25)
  • Very good(23)
  • Executive Lounge(21)
  • New wing(20)
  • Room service(17)
  • Car park(14)
  • Clean and comfortable(8)
  • Flat screen TV(3)
Traveller rating
    200
    367
    248
    140
    92
Only show reviews for Family (212) | Couples (427) | Business (139)
Date Rating
chrisburbridge
Stansted Mountfitchet, United Kingdom
Senior Reviewer
8 reviews
3 helpful votes
3 of 5 stars Reviewed 21 February 2012 NEW

Stayed here on the 8th February 2012 the night before the flight. The hotel is a suberb location as when you wake up in the morning you just walk across a walk way and you are in the airport. If you arrive the night before a flight you can wander into the airport and use all the facilities etc. BEWARE... More

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markandphilippa
Odiham, United Kingdom
Senior Contributor
23 reviews
13 helpful votes
2 of 5 stars Reviewed 20 February 2012 NEW
2
people found this review helpful

I stayed here on business for the second time, and again I was woken up at least half a dozen time during the night. This is a good hotel if you want to be right next to the airport but the coming and goings of an airport don't bode well for a business meeting the next day. It wouldn't take... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
21 February 2012

markandphilippa - thank you for your feedback in respect of noise elements within the hotel: I appreciate entirely your thoughts and we are always happy to investigate any possibilities that would enhance our guest's satisfaction. Best regards, Sascha Koehler, General Manager More

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Bruces-girl
kent
Contributor
11 reviews
22 helpful votes
3 of 5 stars Reviewed 20 February 2012 NEW
2
people found this review helpful

I always stay at this hotel before my holiday but have recently had such a bad room and service I think I may be tempted to else where, I had booked a triple room for me my husband and our son I asked if we could have a double bed plus single bed, well we checked in and went to... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
21 February 2012

Bruces-girl - thank you for taking the time to review our hotel and at the outset please accept my sincerest of apologies that we disappointed you. Your comments have of course been discussed with my housekeeping management and team however unfortunately without details we are unable to pin point where and how the lapses occurred. As a regular guest I... More

SeanAndJan
London
Reviewer
3 reviews
4 helpful votes
2 of 5 stars Reviewed 19 February 2012 NEW
1
person found this review helpful

Its a good job that this hotel is handy for the airport because it has nothing else going for it. We are Hilton Honours members and have stayed at dozens of Hiltons in many countries. We have never known a Hilton to be so grubby with such poor levels of service. We have never known a room at a Hilton... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
20 February 2012

SeanAndJan - I was very concerned and sorry to read of the poor service standards that you encountered during your stay and please accept my sincerest of apologies. We offer comment cards for our guests to complete if they find anything dis-satisfactory and indeed have Duty Managers available at any time for our guests to speak with if any part... More

TheEvaluatorLondon
London
Senior Contributor
35 reviews
11 helpful votes
4 of 5 stars Reviewed 19 February 2012 NEW

2 hotels in one, tired central building and large new wing (rooms begin 7..) get one there HHonours counts here as check in is bizie Handy lay over tho' , prices show they know you are 'captive' but allegedly there is an M&S food store nearby in the terminal More

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paulineHastings
hastings
Contributor
15 reviews
19 helpful votes
5 of 5 stars Reviewed 18 February 2012 NEW
2
people found this review helpful

we stayed here after arriving back late from a holiday thought we would spend 1 more night away and wow it was lovely and only 5 minute walk from terminals at south we was greeted by a lovely receptionist who asked us which floor we would like did we need breakfast in the morning paper etc . we did have... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
20 February 2012

paulineHastings - I was both delighted and very grateful to read your review of our hotel and in particular your comments re my team members! It is always such a pleasure to read feedback on my team and I do thank you for taking the time to mention them. Your description of the room I believe to be a newly... More

jelh
England
Senior Contributor
26 reviews
13 helpful votes
4 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

Walking distance to airport we always stay in Executive rooms lounge and rooms are very good, staff friendly and helpful More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
20 February 2012

jelh - what can I say but thank you: the best words I like reading are 'we always'. It implies regular guest, return satisfied guest and I can't ask for more. We always wish to acknowledge our return guests and I appreciate that not all of our guests are members of the Hilton Hhonors loyalty scheme which gives us automatic... More

andriana4
Lisburn, United Kingdom
Reviewer
5 reviews
3 helpful votes
3 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

I have just returned from an overnight stay in the Gatwick Hilton. We only stayed there because our flight was "overbooked" and our airline found us accommodation there. The hotel was very easy to find contrary to another review- maybe the signs directing you there are new though ! The check in process took a while as the reception didn't... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
20 February 2012

andriana4 - thank you for your very honest review and thoughts. At the outset please accept my apologies for the unfriendly attitude gained from my team in Amy's. Our pride is our service strategy and I am sorry that we let you down. My Food & Beverage Manager has taken up your point with the team and rest assured that... More

allesca
Bath, United Kingdom
Top Contributor
80 reviews
48 helpful votes
4 of 5 stars Reviewed 17 February 2012 NEW
2
people found this review helpful

Unlike many airport hotels, this one is right at the airport and just a covered walkway away from the South Terminal so excellent for a stress-free start to a holiday, especially for an early flight. Friendly check-in staff. The reception area and rooms seem to have been recently refurbished and the corridors should be next on the list as they... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
20 February 2012

allesca - thank you for a great review, it really is much appreciated. As is your understanding of the signage issues: we will continue to make our case for better signage with the airport operators> I am very grateful, and again thank you! Best wishes, Sascha Koehler, General Manager More

hgarmany
Dundee
Senior Reviewer
8 reviews
1 helpful vote
5 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

Very busy but staff were cheerful and helpful. Evening meal was excellent, and breakfast was quite exceptional. Slept well despite airport situation. More

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
20 February 2012

hgarmany - short sharpe and very direct - thank you so much for your great review! it really is so greatly appreciated. Kindest regards, Sascha Koehler, General Manager More

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Hilton London Gatwick Airport Also Known As

  • Hilton Hotel Lowfield Heath
  • Hilton Lowfield Heath
  • Lowfield Heath Hilton
Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England

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Hilton London Gatwick Airport
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