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Hilton London Gatwick Airport

4.0 of 5
South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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2,095 reviews from our community

Traveller rating
    366
    729
    546
    272
    182
See reviews for
Families
442
 
Couples
864
 
Solo
176
 
Business
308
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
St Helier, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 June 2013 NEW

This was one of the best 'airport hotel' stays we've had for some time - everything was in good condition (e.g. no obvious repairs required, which is all too often in high use venues) and was kept very clean. Staff were very welcoming and friendly despite being busy and the facilities available are great. Add in the fact that it's... More

Was this review helpful? Yes 1
Kesgrave, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 June 2013 NEW

Doesn't matter which terminal you are flying out, North or South! This hotel is convenient.. Very quick walk into the airport. Rooms are clean, comfortable and everything you need. Only a few small quibbles. No pool. Heathrow hotels seem to have them but Gatwick hotels don't. Also we had a few drinks in the hotel bar. Wow they were very... More

Was this review helpful? Yes 2
Bilston
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 18 June 2013 NEW

We stayed here for an early flight the next day. The room is clean and comfortable, and we did not have any noise issues during out stay. We ate in the restaurant and had an enjoyable meal. We would choose to stay here again if we were flying out, as the terminal is very easy to get to.

Was this review helpful? Yes 2
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

Thank you so very much for taking the time to review the hotel and I am particularly pleased to learn that you would return to our hotel. We very much look forward to welcoming you back with us. Kindest regards, Guy Hilton. GM More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 June 2013 NEW

As a Gold VIP myself (my partner, who booked the room, is a Diamond) I was absolutely disgusted with the standards in this hotel. We had to call down to housekeeping several times to get the things we wanted (I suffer with OCD so want lots of clean things in the room) and when asked to return to the room... More

Was this review helpful? Yes 2
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

I was extremely concerned and sorry to read your comments and feedback and offer my sincerest of apologies. As said many times before, in an adverse situation our aim is and must be to rectify shortfalls or shortcomings. Unfortunately with Trip Advisor no details are given for us to contact the guest concerned to rectify matters. I would ask then... More

Northampton
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

We stayed here prior to a 12 noon flight, it was perfect! We arrived the night before the flight, dropped off our cases in our airline 'drop off zone' at Gatwick, took the 3.5 minute walk (my husband timed it!) through the walkway, and up in the car park lift to the Hotel. Check in was busy, but I guess... More

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

Wonderful review which I thouroughly enjoyed reading and thank you! Best regards, Guy Hilton. GM More

australia
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

Would recommend getting a room in the new wing although further to walk. Michail at Reception was most helpful and polite. We had a package including Buffet Dinner and Breakfast. Must say the Dinner selections were very nice and staff were the best we have encountered, explained all the courses. The signs from the Airport to the Hotel need to... More

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

It was a great pleasure to read your review and my team and I thank you whole heartedly. Chef is very pleased!!! Your kind comments regarding my team member are also very much appreciated. Best regards, Guy Hilton. GM More

toronto
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

Stayed here before flying home. Room was decent for a 1 night stay - bed wasn't the comfiest but we managed to sleep. Had a nice courtyard view and didn't notice any noise from the planes at the airport. Decent selection of restaurants in the hotel so you can get dinner/breakfast as needed.

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

Thank you so much for your direct review, it really is greatly appreciated and we hope to welcome you back with us on many future occasions. Best regards, Guy Hilton. GM More

Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 16 June 2013 NEW via mobile

This was the second time I stayed in this hotel. The first time was great, but this last visit was terrible. There was a long queue at checking in, we waited 30min. Our room wasn't even cleaned properly, there was lint and debris all over the carpet. The room was shabby with marks on the walls and peeling wallpaper. The... More

Was this review helpful? Yes 2
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

I was concerned and disappointed to read your comments and feedback and am so sorry that we did not reach your expectations. I realise your overseas address however do hope that you will visit this hotel again in the future when it will be our pleasure to ensure our very best attention. Please do let my PA, Karen Ballam know... More

Worthing, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

we had an overnight stay the night before leaving early the next day to start our holiday ,we booked a standard double room which was spotlessly clean bright and a very big room ,we were very pleased ,with the standard at which the hotel effortly checked us in could not have asked for more just the stress free start to... More

Was this review helpful? Yes 2
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

I cannot tell you how much your review has lifted myself and my team. I am very grateful that you would take the time and trouble. Thank you. Guy Hilton. GM More

London, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

We had an overnight stay before leaving early the following day for our holiday. The Hilton offers several "Airport Parking" and "Park & Fly" packages so I telephoned beforehand to get the details of each package and to book our stay. I booked the "9 day Park & Fly" package and was told by Reservations to park in South Side... More

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
19 June 2013

I was extremely concerned to read your feedback and comments and have instigated the necessary action both with my team, and the management of the car parks that we use, to review information and procedures and to get it right for our guests. I am so sorry for the poor impression given and would ask you to contact my PA,... More

 
 
Hilton London Gatwick Airport
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Hotel Summarization (Beta)

What travellers say

  • South Terminal(113)
  • Car park(36)
  • Executive Lounge(31)
  • Early morning flight(30)
  • New wing(17)
  • Very nice(16)
  • Family room(15)
  • Early flight(14)
  • Very good(12)
  • Good night(12)

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Phone Number:
Region: United Kingdom > England > South East England > West Sussex > Lowfield Heath
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Lowfield Heath
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton London Gatwick Airport Hotel
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton

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Hilton London Gatwick Airport
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