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Sofitel Werribee Park Mansion Hotel & Spa


Sofitel Werribee Park Mansion Hotel & Spa
Hotel class 4 of 5
K Road | Werribee Park, Werribee 3030, Australia
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Traveller Reviews

68% Recommend
3.5 of 5 stars 23 reviews
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By trip type
All (23)
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1 of 5 stars
Sydney
24 Jun 2009 | Trip type: Family

For sure, this place is a joke. ok - Sofitel. Five star. Those are big shoes to step into, and it was a long weekend, and it is located miles from civilisation, so we were prepared to be charitable. The good news? Lovely location, and the hotel is annexed to an historic mansion, with nearby winery and zoo (not in... more

Management response from
GuestRelationsMan, General Manager

Thank you for your comments regarding your recent stay. Naturally we are disappointed your expectations were not met on this occasion and offer our sincere apologies. The hotel did experience increased patronage over the long weekend due mainly to an Equestrian Event, however this was known and measures were in place to anticipate guests needs. My understanding was that extra...

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4 of 5 stars
Melbourne, VICTORIA
31 May 2009 | Trip type: Couples
1/1 found this review helpful

My partner and I stayed here for a Saturday night for our Anniversary this weekend past and enjoyed ourselves very much. We were greeted at the long driveway by our parking attendant, who removed our bags to a trolley, took the keys and parked the car. The hotel lobby and all adjoining rooms are beautifully styled and kempt, in keeping... more

Management response from
GuestRelationsMan, General Manager

Dear Sir/Madam, I wanted to personally thank you for your comments recorded on Tripadvisor during your recent stay. It is always very pleasing to receive positive comments and I have shared these with our team at this morning's hotel briefing. The staff actually enjoys their time here and their focus on the little important things, hopefully make for an pleasurable...

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2 of 5 stars
Melbourne
11 May 2009 | Trip type: Couples

The worst 5 stars hotel that we have ever stayed in, superior room is small [the only good thing is the comfortable bed]. Hotel package is over-priced! colour is doom and dark, bathroom is full of stainless steel finished, it doesnt suit the old "mansion" look. The worst service ever in Joseph restaurant, waitress/waiters didnt know what they were doing,... more

Management response from
GuestRelationsMan, Guest Relations Manager

Dear Kelly, In reply to your comments, firstly please accept my apologies for your inconvenience. One of the unique aspects of a stay at the Sofitel Mansion & Spa is the historical features of the precinct building-well over a 100 years old, and all heritage listed. Due to this and the orignal purpose as a seminary the room size in...

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5 of 5 stars
melbourne
5 Feb 2009 | Trip type: Family
2/3 found this review helpful

We have just had a wonderful experience staying at the Sofitel Werribee Mansion for my husband's 50th Birthday. Our bookings were somewhat complicated, but with one small exception went off without a hitch. Our rooms were cool despite the horrendous temperatures outside which hit 45 degrees. The staff were without exception helpful, polite, efficient and excellent. The breakfasts were undoubtedly... more

Management response from
GuestRelationsMan, Guest Relations Manager

Dear Turtonfamily, We very much appreciate your comments regarding your stay at the Sofitel Mansion & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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3 of 5 stars
Sydney Australia
31 Jan 2009 | Trip type: Business
1/1 found this review helpful

First of all let me say I have an aversion to Sofitel Hotels as a brand. I have stayed in them at all sorts of places years ago and they just are not a 5 star hotel brand but charge accordingly. The only consistent thing about Sofitel is that the food is generally better than other 5 star chain hotels.... more

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4 of 5 stars
Australia
16 Jan 2009 | Trip type: Family

Being regular interstate business travellers we are members of the Accor Advantage Club which provides one free night at any Hotel in the the Group. We choose Sofitel Mansion for the heritage, luxury, slow pace and nearby zoo (2 year old daughter came). The Hotel blend old with new with understated luxury and elegance. All facilities were new and well... more

Management response from
GuestRelationsMan, Guest Relations Manager

Dear AustraliaFamilyMan, Thank you for your wonderful comments regarding your stay at the Sofitel Mansion & Spa. It is always a pleasure to receive positive feedback, in particular from loyal Accor guests such as yourselves. As a hotel, feedback from our guests is an important way of recognizing our strengths whilst improving on any highlighted weakness. This process allows us...

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2 of 5 stars
Melbourne
9 Nov 2008 | Trip type: Couples

We stayed for one night to escape our busy hectic lives in Melbourne and set off on a 30min drive to the Mansion. When we arrived early we were pleased to find our exceptionally tiny room immediately available, a complimentary pamper pack and great instructions from staff as what to explore on the property. After settling in we heading off... more

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2 of 5 stars
Australia
4 Nov 2008 | Trip type: Business, Family

Arrive by car from Melbourne 30th of October 2008 after travelling from Qld. Booking for my partner medical conference as she is Doctor.We arrive around 13h.00 and got our luggage from our car at the arrival area with multiple luggages and stroller for our young son. No porters at hand as I was parking the car , my parther went... more

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5 of 5 stars
Mackay, Queensland
29 Sep 2008 | Trip type: Family
1/1 found this review helpful

I did not stay at the Werribee Mansion - I was a guest at a Wedding and spent an entire day there literally with my family. It truly is a special place and congratulation to everyone who run the place as it is just beautiful.. The wedding in the grounds near a lake was magnificent, the cocktails on the balcony... more

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4 of 5 stars
Melbourne, Aus
22 Jul 2008 | Trip type: Couples
1/1 found this review helpful

I went to the Sofitel with my boyfriend earlier this year and it was fantastic. The location is great, very peaceful and the gardens of the Mansion are gorgeous. The rooms were quite small, enough for us because we were a couple but anyone staying with friends might find it a bit...intimate! We had a double massage at the spa... more

Management response from
SofitelMansionSpa, Events & Marketing Co-ordinator

Dear 84Kate, Thank you for your feedback in relation to your recent stay at Sofitel Mansion & Spa. It is wonderful to receive feedback from guests who have thoroughly enjoyed their stay; especially guests like yourselves who have indulged in the many features on offer. Our Classic rooms are quite petite in keeping with the heritage nature of the building...

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Sofitel Werribee Park Mansion Hotel & Spa Also Known As

Address: K Road | Werribee Park, Werribee 3030, Australia
Werribee hotels Sofitel Werribee Park Mansion Hotel & Spa
3.5/5.0
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