Our stay at the hotel was wonderful. The front desk agent who checked us in was not only polite but always very helpful (Katrina). Our room was a little smaller than anticipated but it was very clean. I have to say that the housekeeping service was amazing. I have never encountered such friendly, helpful and inviting staff as I did... More

Love this Residence inn,, it's one of the most private you would want ...its quiet and the staff is really nice..they keep the snacks in a real store Refrigerater.... I love hotels that are quiet &clean and It was clean and private...your close to the all stores and shopping....it reminds me of a litte town in Grorgia...

I should have chosen an upstairs unit. I was feeling lazy and did not want to carry all my junk up and down the stairs. When I walked into my lower floor room, all I smelled was "dog". If you have a pet or travel with a pet, then it may not be a big deal, but to me it... More

Hotel was easy to find and was in a good location, close to highway and nice restaurants. The room was clean but old and the lighting was poor in the bathrooms. Setup is more like an apartment complex rather than hotel rooms. The Market in the lobby was small and poorly stocked. Very nice lobby though. Overall it was a... More

We were taking a brief overnight trip to visit some Cleveland attractions; this hotel is in a good location but is definitely in need of some significant updates. Many of the rooms are on a second floor accessible only by a steep staircase. We stayed in a two bedroom suite. The floors were dirty and there was old food left... More

I stayed at Residence Inn-Independence,ohio on Nov. 2. 2012 When we arrived, we were greeted warmly and professionaly by the staff. They helped us find restuarants and local attractions. At one point during the check in process the sales manager sigrid came out and was incredibly helpful for her input on things to do. She seemed very sweet and thoughtful.... More

I was very pleased with this property. The property looks like an apartment complex, rather than a hotel. I was upgraded to a two-bedroom "suite" that consisted of two bedrooms with a living room and kitchen in between. The room was very clean (as it should be) and the bed was comfortable. A little on the firm side, but not... More

We came to an agreement on a weekly room block and the 2 conference rooms with Sigrid, one of the managers. On more than one occasion Sigrid released the room block early and members of our group were turned away by the hotel. One time we found management using our conference room for personnel matters. When confronted, I was told... More

I totally agree with Gaelicmom3. My husband and I stayed with another couple in a 2 bedroom suite so that we could go to the Rock and Roll Hall of Fame in Cleveland on 1 day, then visit the Cuyahoga Valley National Park on day 2. The location was perfect for our itinerary. The room was clean and comfortable and... More