After doing a considerable amount of research, I decided to stay at this hotel when I was in town for a visit with a friend. It was my first solo road trip, so I was a little anxious when I arrived. I was happy to find that the hotel was easy to find. It is on a road that comes... More

We stayed one night at The Embassy Suites Cleveland-Rockside and the room was filthy. We would have either asked to move or go to a different hotel if it hadn't been 10 at night and we had just driven thru a snow storm. There appeared to be caked on Jelly on the desk, the mirror over the bar sink was... More

Stayed at this property in October 2011 weekend and had what I would characterize as the worse experience in my over 30 years of travel. The stafff was obnoxious and did not know the word Hospitality. I have formally written to executives at Hilton Corp in charge of the Embassy Suites business unit and have not gotten a response or... More

If you are planning to use this facility for long term, perhaps you would like to reconsider. Bed is comfortable, location is easy to find and convenient, however, daily cleaning service leaves much to be desired and the guest laundry is filthy! More

We stayed at the hotel one night on August 14, 2011. The deal we got was for $73 a night for the largest room available. More

We've stayed at this hotel many times over the years. Embassy Suites is always a great place for families because of the roomsize and layout. This Embassy Suites needs a bit of updating - the rooms are starting to show wear and tear. Also, the appliances (tv, microwave, fridge) were all newer, but strange name-brands and were not the highest... More

This is the best Embassy Suites we have stayed in with our family. Service was outstanding! As one of the other reviewers said "Linda was the best" Just the kind of staff you would like to be at all the hotels you stay at. Rooms were clean, hotel was decorated very nicely for the holidays. Evening reception was great. Wait... More

stayed at this property on numerous occasions on business and found it it be conveniently located .....right off I480 and I77. Great breakfast buffet and complimentary cocktail reception in the evening are nice touches. The rooms however need updating....from the showers to the TVs. More

We stayed at this hotel with other families from my son's Hockey Team for their first tournament. First, I want to address the service at this Embassy Suite. Excellent at the front desk. The reason for my four star rating is LINDA (front desk) who went above and beyond the call of duty to address our concerns and needs in... More