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Embassy Suites Hotel Cleveland-Rockside


Hotel class 3.5 of 5
5800 Rockside Woods Boulevard, Independence, OH 44131
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Reviews you can trust

84% Recommend
4.0 of 5 stars 34 reviews
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By trip type
All (34)
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3 of 5 stars
kmrcga   2 contributions
Windsor
30 Jan 2010 | Trip type: Friends getaway

Managers reception had two drink limit.... whats up with that. Hotel was full of kids for hockey tournaments and gymnastics. Kids were playing in hall right outside our door and management did nothing to stop the noise. We slept on sofabed and man was it noisy once the kids started running around..... hate the hotel because too many kids around... more

Management response from
Kendall Clay, Management

Thank you for taking the time to review our property. We appreciate your comments and business. We apologize for the noise you experienced during your stay and promise to take your feedback seriously. Ou hotel, occasionally will work with youth sports programs to secure weekend business. The weekend you were with us, we were hosting a large group of hockey...

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3 of 5 stars
jafo777   1 contribution
USA
16 Jan 2010 | Trip type: Business, Solo travel

I have stayed at this ES on several business trips. I like the ES concept in general, with the separate bedroom and living area. The atrium style of these hotels is their downfall. In some ES locations, the atrium layout works well when the guests are mostly business travelers. In this instance, the hotel caters alot to families and youth... more

Management response from
Kendall Clay, Manager

Thank you for taking the time to review our property. We appreciate your positive comments about our great location, clean hotel, nice rooms and fitness area. We apologize for the noise you experienced during your stay and promise to take your feedback seriously. Our hotel, occasionally will work with the youth sports programs to secure weekend business. The weekend you...

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5 of 5 stars
Muddlyminnow   4 contributions
Virginia
19 Aug 2009 | Trip type: Family

This is my family's favorite Embassy Suites. Large rooms surrounding huge central atrium with pool tables. Large eating/meeting area. Exceptional complimentary breakfast buffet which features custom omelets on weekends. Jovial complimentary happy hour with liberal bartenders and salted snacks. Combination of reasonable room price, free breakfast and happy hours makes this a super bargain for families. Very busy, with frequent... more

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4 of 5 stars
MichWorldTraveler   81 contributions
Saginaw, Michigan
3 Jul 2009 | Trip type: Couples

I spent two nights here with my wife and our 3-year old nephew. My father was having surgery at Cleveland Clinic, and chose to stay outside of downtown (it's about 10 minutes from downtown and about 15 minutes from the Cleveland Zoo). The location was perfect for us--safe, newer area of Cleveland with many restaurants and shopping nearby. (Delmonico Steak... more

Management response from
Patrick Gregory, General Manager

Thank you very much for taking the time to review our property. I am glad that you found the hotel to be clean and in good condition. We underwent a major renovation in 2008 and are trying to maintain all of the work that the crews completed. I am sorry that your breakfast experience was not better. We should have...

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4 of 5 stars
rrinella   49 contributions
Dallas
19 May 2009 | Trip type: Business, Solo travel

This really was a great Embassy. The staff was fantastic and it was everything that i needed my hotel to be. i should not have to mention the free breakfast and happy hour but i will as it is my favorite thing about embassy. they really know how to treat their guests. my room was great and it was only... more

Management response from
Patrick Gregory, Manager

Thank you for the positive review! Cleveland is a great city! I am glad ou enjoyed it!

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5 of 5 stars
usroadman   22 contributions
Hudson Valley, NY
1 May 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I stayed at the Embassy Suites twice in April, 2009. The first night, check-in was a little busy but still pretty quick. The second night, there was no one in the registration area when I arrived, but I saw the automated check-in kiosk so I figured I'd give it a try. I would rather it just have me swipe my... more

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5 of 5 stars
BillF   166 contributions
Overland Park,KS
14 Apr 2009 | Trip type: Business, Solo travel
1
person found this review helpful

Better to stay here than in downtown Cleveland. Seems safer and more going on. Rooms are clean, and quiet. Restaurant has good food, parking is easy and free. more

Management response from
Patrick Gregory, Manager

Thank you for the nice words! I will pass your comments on to the people that helped make your stay a good one.

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1 of 5 stars
HDadToronto   2 contributions
Toronto
26 Jan 2009
1
person found this review helpful

We were booked into this hotel as part of a group attending a hockey tournament. We have stayed at ES in other cities and have had great experiences. The big difference is that the other ES's don't have police "patrolling" the hallways and harassing guest for simply being in the hallways. Children in our group were harassed by police in... more

Management response from
Patrick Gregory, General Manager

Hotel does work with youth sports groups for weekend business. That weekend we were hosting a group of hockey players from all over the United States and the hotel was full. When the hotel expects to be sold out we hire Independence Police to be onsite for additional security. Unfortunately, we had to respond to a good deal of complaints...

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5 of 5 stars
Jay_from_Ohio   8 contributions
Ohio
3 Jul 2008 | Trip type: Family
2
people found this review helpful

I booked this hotel for a single night through Hotwire.com for Saturday June 28,2008. This was just one of four hotels that my family and I stayed at during our 5 night stay in the Cleveland area. My kids and I agree that this was the best hotel that we stayed at during this year's summer vacation / trip. And... more

2nd stay a 4
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4 of 5 stars
MarkoTraveler   14 contributions
Chicago Il
18 May 2008 | Trip type: Business, Couples

I've stayed at this hotel 3 years ago and would have given it a 5 star rating then - I believe it was brand new and very clean. This time the the atrium was clean and beautiful but the room - especially the bathroom needed some work. As I was utilizing the bathroom the night we stayed I noticed "suff"... more

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Embassy Suites Hotel Cleveland-Rockside Also Known As

  • Embassy Suites Cleveland Rockside
  • Embassy Suites Independence
  • Independence Embassy Suites
Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
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