This review should be a 3 star but the staff bring it up to a solid 4 star. Everyone is friendly and helpful. Check in was a breeze. Got into my room to find out the air conditioner was not working. The maintenance man was very apologetic and said it could not be fixed until the morning. This was not... More

Pleasant staff - walked in to register and there was Orange infused water on the counter which hit the spot. Rooms are older but it's the only place around that has 2 bedrooms and 2 bathrooms. Townplace Suites have 2 bedrooms but only 1 bathroom. Served our purpose.

My first impression of the hotel was that it did not look as nice as the pictures, but I did find it to be decently clean and the staff was friendly. The buildings were old but it did seem that they had been fixed up fairly recently in some minor ways like paint and counter tops. The appliances were not... More

THE STAFF: The staff was amazing. They were extremely friendly and accommodating. They noted that I was there for a family reunion when I made my reservation over the phone three or four months ago and made sure to ask me about my family visit when I arrived. My husband was under the weather one evening, and they offer to... More

We was originally going to stay at a holiday inn as we was told they had park n fly. Long story short....Holoday inn dont. I called to this residence inn and Debbie turned our bad experiance into a forgotton experiance. She hooked us up with a couple of rooms at a great price. The entire staff was great and anytime... More

This is a unique Marriott property that consists of the usual older Residence Inn external entrance - apartment type of buildings and a separate building that appeared to be an assisted living/nursing home in another life. My room was in this detached building dubbed the "West Wing". My room was large, even by Residence Inn standards and quiet. I rarely... More

We went to Cleveland for a holiday party and decided to use Marriott Reward points to stay here for the night,a s it was close to the party. The layout of the property is very unique in that it is not one big building but a whole bunch of smaller buildings and one larger "main regular room building". Unfortunately, we... More

Just got back today after avoiding Hurricane Sandy, so I stayed overnight to catch a flight out of Cleveland Airport. Overall, very spacious rooms and the value for them was a bargain. The room I rented was humongous for one person with a kitchenette, living room, large bed, big bathroom. This hotel is in a good location, close to the... More

We missed our flight at CLE and found this hotel at a great price. Its a cottage setting and tucked in a quiet neighborhood. The rooms were spacious, very clean and the staff was friendly as well. Their breakfast place was very nice and had lots of variety as well. Had a very good experience there.