Only stayed one night while going home to stop and see the Rock and Roll Hall of Fame in nearby Cleveland. Got a very good rate on the stay and the place was clean and the mattresses were very comfortable. Now the problem, most of the curtain rod was missing and so was the curtain, so when the sun rose... more

We attended the Great Lakes Regional Music Festival over the past weekend at this hotel and couldn't have been more pleased. The staff, the room, the service and the amenities all exceeded our expectations. The hotel was most accomodating to all of the attendees. The kids had a great time. Being attached to the airport was neat for the kids... more

booked many guests for wedding-most did not have the correct beds, 1 person with special needs child was assured a fridge in room which never came despite several calls, booked shuttle service for nearby reception which never happened-couldn't find the keys! complained upon check out and they apologized for everything and said our stay was complimentary, but proceeded to put... more

We stayed at the Crowne Plaza for just one night. Because we arrived rather late in the evening and had to leave very early the next morning, we didn't have time to visit the restaurants on site. That's too bad, because the menu selections look outstanding, and the prices were reasonable. The lobby is clean and attractive, and check-in and... more

What a pleasant surprise for an airport hotel! This property just went thru an extensive renovation and it showed. I was attending a conference and some of the women even took pictures of the bathroom floor tiles(conference area bathroom); they were GORGEOUS! No detailed was spared for your comfort or convenience. The staff was outstanding, everything was great. This was... more

Booked this facility through a tradeshow block. Very convenient for drive-in or fly-in to a show at the I-X Center. New decor for the "grand re-opening" was impressive. Relatively clean accommodations...one room for our group wasn't serviced and guest had to be moved. Big challenge was no web service for several days, neither WIFI nor wired available. Front desk "had... more

The Crowne Plaza was officially opened Feb 2, 2008. It was formerly THE PLAZA. I was attending a 2 day Seminar at this hotel and was very concerned because of the low ratings on trip advisor with THE PLAZA. I called the hotel approximately 2 weeks prior to the seminar and spoke with a desk clerk. She assured me that... more