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Quail Hollow Resort Reviews, Ohio/Painesville

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Quail Hollow Resort

3.5 of 5
11080 Concord-Hambden Road, Painesville, OH 44077
Hotel amenities
Quail Hollow Resort
49 traveller photos
Ranked #2 of 3 hotels in Painesville
3.5 of 5 stars 133 Reviews
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133 reviews from our community

Traveller rating
    36
    41
    36
    10
    10
See reviews for
Families
37
 
Couples
52
 
Solo
10
 
Business
14
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Hollow Feeling”
3 of 5 stars Reviewed 18 May 2013 NEW

The hotel seems to be in need of a facelift, as the rooms, decorations, and carpeting are outdated. I expect more from any facility that carries the 'resort' title, in this case this is just an average hotel with a golf course. The restaurant is way overpriced for the quality of food being served and if you go right up... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
21 May 2013

Thank you for your comments/concerns. At Quail Hollow Resort we do strive to have great customer service as well as having comfortable rooms for our guests to enjoy. As part of the management team here at the resort we review all guests’ comments and address them with management and staff. Next time you are in the area, I do hope... More

Boca Raton
1 review
1 helpful vote 1 helpful vote
“What a nightmare!”
1 of 5 stars Reviewed 7 May 2013

This was the worst hotel stay in my life. The room was musty, smelled of smoke, and we could not get any sleep as there was a large group having a party, and the noise went on unabated throughout the night. The air conditioning noise was so loud that when the unit went on, you couldn't hear the TV sound.... More

Was this review helpful? Yes 1
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
9 May 2013

Thank you for your comments. I apologize for the issues you had and any inconvenience it may have caused you. The entire management staff has been notified regarding your concerns. All issues will be addressed promptly. We take pride in our resort and our service and hope that you will give us another opportunity to show you what we really... More

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15 hotel reviews
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“Disappointed”
3 of 5 stars Reviewed 17 April 2013

We have stayed at this resort several times in the past but we won't be back. The rooms are okay, but in need of some attention. Our room was tired looking and nothing special, the upholstery on one chair was torn and the other chair needed to be cleaned. Because we had driven over twelve hours that day we decided... More

Was this review helpful? Yes 2
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
22 April 2013

We appreciate you taking the time to let us know how we did not meet your expectations when you recently stayed with us. Quail Hollow Resort is always striving to make our guests happier and more comfortable when they visit and comments like yours do assist us when training our staff. I apologize for your experience and hope that you... More

DC971
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Good for an overnight”
3 of 5 stars Reviewed 17 April 2013

Stayed here one night. The hotel is ok, nothing special and perhaps a little dreary. The room was fine and the bed comfortable. I had a continental breakfast which cost only $7 which I thought was excellent value. There is a golf course right next door so I might take my clubs next time.

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
22 April 2013

Thank you for taking the time to give us your feedback on TripAdvisor. We are consistently discussing ways to update the resort to make it more enjoyable for our guests. We would be delighted if you would come and golf next time. If you don’t remember your clubs or don’t want to travel with them the country club does rent... More

Willoughby, Ohio, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“A quick getaway”
3 of 5 stars Reviewed 14 April 2013

Always heard what a nice place Quail Hollow was but was disappointed with our stay. Check in foyer area was very nice, pretty woodwork. The rooms are basic. We had a room with 2 double beds because all the king beds were reserved. To me, double beds are like a twin bed, not big enough for 2 people. Beds were... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
22 April 2013

I appreciate your comments about your recent stay with us. I apologize that we were fully committed with our King Rooms when you were here. We do try to accommodate our guest’s requests however sometimes we are unable to. I am glad that you enjoyed the pool area and do hope that you decide to return. Our guests are very... More

Leroy
Senior Contributor
43 reviews 43 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Could have been sooooooooooooooo much better!”
3 of 5 stars Reviewed 11 April 2013

I was one of six adults that went to the Grand Ballroom for Easter Brunch. The items available were outstanding for the buffet! We arrived at 10:30 and were seated immediately, I believe it had started around that time. My daughter and I walked down one side of the tables and a female manager kept snapping at the adults that... More

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See 5 more reviews by Lenofleroy for Painesville
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
26 April 2013

Thank you for your recent post on TripAdvisor. I apologize that no one followed up with you sooner. I can assure you that all of the on line inquiries come directly to my e-mail and I am so sorry that I missed yours. I see that not only did we not meet your expectations; we let you down as one... More

Coldwater, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Good night's sleep”
4 of 5 stars Reviewed 8 April 2013

This hotel was comfortable, clean, and very nice looking. We checked in about 8 pm and were glad to find the pool was open until 11 pm so we could swim (4 adults and one child). We enjoyed a good night's sleep on the comfortable beds and I like that there is a sink and mirror separate from the shower/toilet... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
22 April 2013

Thank you very much for the comments about your stay. We are delighted that you enjoyed yourself. We are always looking for ways to improve our guests experience and a refrigerator in all of the rooms is something that has been requested frequently. If you come to visit next time please take advantage of pre purchasing breakfast tickets for the... More

Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great Retreat in Country Setting”
5 of 5 stars Reviewed 8 April 2013

We've stayed at this hotel several times in the past few months since our daughter and her family just moved to Chardon, OH which is just a few minutes away from here. The hotel is in a wonderful, quiet country setting and has a golf course. The rooms are very large and well appointed and also have large flat screen... More

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
22 April 2013

We thank you for being a continued guest with us. I am happy to hear that you have been enjoying yourself. If there is anything we can do to make your stay more enjoyable please let one of our staff members know as we are always willing to help. I appreciate you taking the time to comment on our resort... More

WINDHAM
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Needs to step up their game.”
2 of 5 stars Reviewed 26 March 2013 via mobile

It's a hotel with a restaurant, not what I would expect from a "Resort". Room: pen stains in chair, another had a tear in it. It was clean but no mini fridge, mircrowave...just a room. Nothing planned for children, lounge doesn't have live music or music station...you get elevator music playing. Over priced food for the resort. Step it up...if... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
28 March 2013

Thank you very much for the feedback. I understand your concerns and can assure you we are continually working to improve our resort for not only our business travelers but also our families and leisure travelers. Next time you stay please let the front desk know that you are interested in “kid friendly” activities in the area and they will... More

Stow, Ohio
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Flash back to the 70's!”
3 of 5 stars Reviewed 18 March 2013

Finally had the opportunity to stay at Quail Hollow Resort. I had heard about it over the years and was under the impression that it was some sort of exclusive resort. ALL I CAN SAY THAT ALTHOUGH IT WAS RELATIVELY WELL MAINTAINED, IT WAS DEFINITELY A FLASH BACK TO THE 1970'S. Between the furniture and popcorn ceilings in the rooms... More

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
28 March 2013

Thank you very much for your comments. We are doing everything we can to stay current and updated and have many projects in the works. We appreciate your feedback and are very happy that you enjoyed your Sunday brunch with us. We look forward to you staying again. More

The Lodge at Geneva-on-the-Lake
Great value on a similar hotel
The Lodge at Geneva-on-the-Lake  
Geneva on the Lake, OH
4 of 5 stars 192 Reviews
Show Prices

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Additional Information about Quail Hollow Resort

Also Known As:
Quail Hollow Hotel Painesville
Quail Hollow Hotel
Renaissance Painesville
Quail Hollow Resort Ohio/Painesville
Address: 11080 Concord-Hambden Road, Painesville, OH 44077
Region: United States > Ohio > Lake County > Painesville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Painesville
Price Range: ££
Hotel Class:3.5 star (3.5*)
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Quail Hollow Resort
11080 Concord-Hambden Road
Painesville, OH 44077
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