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Holiday Inn Express Cleveland-Richfield

2.5 of 5
5171 Brecksville Road, Richfield, OH 44286
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Holiday Inn Express Cleveland-Richfield
Ranked #1 of 6 hotels in Richfield
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57 reviews from our community

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Date Rating
Omaha NE
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

Stayed here twice during a road trip. We chose this hotel on our return trip because of the good experience we had the first time we stayed when passing through Ohio. I showed up late and didn't have a reservation. The nice girl at the front desk said they had only three rooms left and they were suites with kitchenettes.... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
21 May 2013

Thank you for all of the compliments! I am sorry for the very tempermental pancake machine though. We have had it looked at quite a few times. It does seem to have a mind of it's own. It is currently working. It had a defective belt was what we were told. We do try to offer affordable, clean rooms and... More

Top Contributor
77 reviews 77 reviews
53 hotel reviews
Reviews in 62 cities Reviews in 62 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 May 2013 via mobile

I had business in Cleveland but stayed here. Although I had to drive a few miles to my appointments I was more than happy to do so in return for the lower rates I got in this hotel. Amenities are the standard offered by Holiday Inn Express, which means everything was clean and comfortable.

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
4 May 2013

Thank you for writing that about us as it is very true! We specialize in corporate travelers. We are right at exits for the turnpike (80) and 77. Janet Wise Director of Sales More

Niagara Falls, New York
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 30 April 2013

Friendly staff at check in...beinging a Platimun Priority Member they checked for a room upgrade (nothing available at the time of our check-in). We were comped with water and snacks. We had the option of a late check-out if we so desired. The room was very clean and comfortable. Staff very helpful in assisting us in finding good restaurants. Breakfast... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
2 May 2013

Thank you for the kind review. We do always try to upgrade our very valuable Platinum Priority Club members, but sometimes we just can't. I'm glad that you had a nice stay anyway! Janet Wise Director of Sales More

1 review
3 of 5 stars Reviewed 22 April 2013 via mobile

the hotel was clean staff was nice but rooms we're not we're not comfortable. The beds are old and saggy, the bathroom fixtures did not function properly. the breakfast was mediocre,the biscuits were hard in stale, the juice from the machine tasted really bad.. I think the machine needs to be cleaned.

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
23 April 2013

I am glad that you found us to be clean! We are actually a fairly new property so I'm not sure what to say about the beds. As for the bathroom fixtures, we do have pretty tricky showers (which is how they were made-instructions at the desk). I will follow up on the breakfast situation and definitely have the juice... More

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 April 2013

I normally stay at Hilton Brand hotels if possible or secondarily Marriott Hotels. However because of the great reviews I decided to give this hotel a try. My family and I were not disappointed. The decor was nice. The front desk attendant was very pleasant. They provided an array of snacks for my entire family, which was great when arriving... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
10 April 2013

I am happy that you seemed to enjoy your stay for the most part. I apologize for the pancake machine which ended up needing a new belt and for the noise from the room above you. It was Spring Break over the last couple of weeks around here. We do clean both stayover rooms and check out rooms everyday. I'm... More

On The Road
Top Contributor
108 reviews 108 reviews
86 hotel reviews
Reviews in 65 cities Reviews in 65 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 28 February 2013

While this is an 'average' Holiday Inn Express in terms of facilities, the staff is fantastic! I didn't check in until after 10pm - and the front desk staff was SO welcoming, friendly, and professional - it put a smile on my face even that late at night! (I had been on the road all day, so the day felt... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
2 March 2013

Thank you for such a nice review. If you are in for corporate business, feel free to leave me a business card and I will see if your company is eligible for a corporate rate with us. Thank you, Janet Wise Director of Sales More

Ann Arbor, Michigan
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 10 February 2013

We came here to get away for a weekend of skiing for our anniversary. Taron gave us a wonderful warm welcome when we arrived. She was super kind and really made us feel at home. When we got there the toilet needed to be plunged, which wasn't a big deal at all. Housekeeping were at our room within minutes to... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
12 February 2013

I do apologize for the hot tub not working during the second night of your stay. We have had it repaired several times lately due to unforeseen events. Most of all, I apologize for the charger disappearing. While I am glad that you found one in our box of unclaimed chargers, I am upset as to what happened to yours.... More

Vermilion, Ohio
1 review
4 of 5 stars Reviewed 19 January 2013

My husband and I went here just to get away for a night. We were greeted by a friendly staff, who got us all set up and offered us snacks and a list of restaurants with directions how to get there. Our room was very clean and taken care of. We visited the pool first thing since it was empty.... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
21 January 2013

Thank you! More

Addis Ababa, Ethiopia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 28 December 2012

We had an impromptu stay at this hotel due to the icy conditions in I-80. After passing car after car in the ditches along the interstate, we decided it best to stop and spend the night in Richfield. The hotel check-in was quick, the room (2 queen bed suite) was excellent value for the price and the free breakfast the... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
1 January 2013

I'm glad that we could help! More

Westerville, OH
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 December 2012

We stayed here with our 5-year old. The breakfast was very good, nice variety and very well stocked. There were pancakes, eggs, meat, yogurt, hard boiled eggs, fresh fruit, pastries, bread and bagels, cereal, and plenty of juice, coffee, and tea. The rooms are nice and roomy, bigger than your average hotel room. The room was very clean and the... More

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review
3 December 2012

Thank you for the nice review! We appreciate it and do value our guests opinions. More

 
 
Holiday Inn Express Cleveland-Richfield
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Hampton Inn Richfield
Great value on a similar hotel
Richfield, OH
3.5 of 5 stars 50 Reviews
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Additional Information about Holiday Inn Express Cleveland-Richfield

Also Known As:
Holiday Inn Express Cleveland-Richfield Hotel
Holiday Inn Express Cleveland-Richfield Hotel Richfield
Holiday Inn Richfield
Holiday Inn Express Richfield
Richfield Holiday Inn
Holiday Inn Express Cleveland-Richfield Ohio
Address: 5171 Brecksville Road, Richfield, OH 44286
Phone Number:
Region: United States > Ohio > Richfield
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
Ranked #1 of 6 hotels in Richfield
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Cleveland-Richfield. Located near Interstates 80 & 77, between Cleveland and Akron, our Richfield hotel is an excellent destination for both business and leisure travelers. Our Richfield hotel is near several businesses such as Charles Schwaab, Aetna, Cisco Systems, BF Goodrich, AT&T, FedEx, Ford Training Center & FBI Training Center. Though our hotel is convenient for travelers attending area business meetings, it is also great for those hosting on-site meetings, as we have space for up to 50. Families will enjoy exploring the Cleveland and Akron areas. Attractions near our hotel in Richfield include Cuyahoga Valley National Park & Brandywine/Boston Mills Ski Resorts. The Cleveland Museum of Natural History, the Great Lakes Science Center, the Rock and Roll Hall of Fame, the Pro Football Hall of Fame, Blossom Music Center, Playhouse Square, Firestone Country Club, Cedar Point, Geauga Lake Wildwater Kingdom, Aurora Farms Outlets and Cleveland & Akron zoos are also nearby. Our Richfield accommodations are near world-famous hospitals like Cleveland Clinic and University Hospitals, as well as local universities such as Case Western, Cleveland State and Akron U. During your stay in Richfield, enjoy our indoor heated pool and whirlpool area, fitness center, free high-speed Internet access and free hot breakfast bar. Check out our great Richfield hotel deals and book your stay today. ... more   less 
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