We spent two nights here with hardly a complaint. Rooms are small but more than adequate. Bed very comfortable. Bathroom large. Only problem is handicap parking is not very close to the doors, but then again, none of the parking is close. You could use valet parking, but we are cheapskates.
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Stayed here Jan. 2012, because the other AAA 4-diamond hotel in OKC was booked & there was a recent announcement that this property retained its 4-diamonds. While I have stayed here many times over the last 30 years, this is no longer a 4 diamond property. It's nice, but lacks the special charm and amenities that one expects at a...
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Thank you for staying with us and taking the time to write a review. I take a lot of pride in the quality of service we offer from the first experience of checking in to the moment you leave our hotel. Our room service is ranked in the top 5 present of our brand as is our score for being...
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The only downside was the lack on an indoor pool. This hotel has so much charm and detailed woodwork, and the staff is excellent. We took advantage of a package offer, and were pleased with their service and attentiveness. Breakfast is a treat, with a varied buffet and plenty of space to not intrude on other conversations.
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Tom says;
Thank you so much for staying with us, and taking the time to write a note. We pride ourselves on being a service oriented hotel, and try to go to any extent to ensure excellent service is given to each and every guest. I’m glad you enjoyed our breakfast buffet, it is a tremendous value and very convenient...
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I have stayed here several tmes during 2007-2008 and was very pleased with the service and overall quality. My last stay in Jan 2012 was disappointing. The front staff, was polite, but refused my request for a complimentary upgrade (despite my Gold member status and a relatively empty hotel) just because of my room rate! The TV, Internet hookups, and...
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Thank you so much for staying with us, and taking the time to write a note. We pride ourselves on being a service oriented hotel, and try to go to any extent to ensure excellent service is given to each and every guest. Unfortunately, I am unable to identify the exact date of your stay and discern whether we may...
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Check in was fast and the room was clean. We like to stay here because it is almost always a quiet place to stay. It is also not on a major street so not much road noise. Convient to many places in OKC We love the lounge which has a jazz band.
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Thank you so much for staying with us, and taking the time to write a note. We do have, what I believe to be, one of the best locations in the city, within minutes you can be anywhere. We are located in a very suburban setting which allows our guests to have some peace and quiet. Alternatively, The Burton Band,...
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My Wife and I recently won a certificate for a free night at the Waterford. The valet was absent from his station. I parked the car myself. The register clerk was, to say the best, not very friendy. The amenities were non existent. We did upgrade our room to suite. the suite was much better than the room, but the...
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Thank you for your comments about the Waterford Marriott in OKC. We take these comments very seriously and use them to improve on a daily basis. I would like to apologize for the issues that you encountered during your stay and to assure you that all of your concerns are being addressed with my staff. Please let me know if...
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I have stayed at this hotel in the past and was satisfied but after a recent experience have changed my opinion of it. Everything was average or worse. The front desk staff used to be prepared for me and very energetic and courteous and now they are ghetto acting and disrespectful. It seems that they cant retain talented people because...
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Thank you for your recent stay at the Waterford Marriot. I do apologize for the problems you incurred during your stay. The property is constantly striving to improve and use guest feedback to do so. All of your issues are being addressed with the staff and our hope is that you will give us another chance to see the changes...
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Checking in was very easy and the people working there were very nice and did everything to make my stay enjoyable. A few things that I felt that were not perfect was that there was not any free wifi in the rooms you had to pay a daily fee for it. Since I was there for two weeks it ended...
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Thank you for choosing the Waterford and being our guest for such a long stay! We've been providing 4-Diamond service to clients for many years and I'm happy you were able to experience it too. Please accept my apologies that our staff did not let you know that we have refrigerators and microwaves on request for our guests to use...
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We stayed at Waterford two nights ago with free-night certificate we had earned from Marriott. We ordinarily don't use valet parking if we have a little bit of luggage but had decided to use them this time because of the crummy weather. My husband was told at the front desk that they would find someone to park our car. After...
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Our response:
Thank you for staying with us and using your hard earned Reward points. I know that to earn a complementary night means you stay at Marriott's often and I, along with my peers, thank you for choosing our hotel chain! We definitely have to work harder in the small details where we fell short meeting your needs, and...
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The is a nice Marriott property. One of the older high-quality hotels in OKC, it's beginning to show it's age some and should be updated again sometime in the near future. The rooms are spacious and quiet and the staff friendly and helpful.
The only complaint I have concerns the bill. We were staying using reward points and when we...
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Thank you for your feedback and we are so glad you were pleased with your stay. My sincere apology for the miscommunication at our front desk and you were charged that fee. Our front desk associate should've double checked the routing on the billing. I assure you it was an unfortunate accident and I hope we corrected that immediately for...
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