My wife had a hard time finding the front desk. Its on the 2nd lower level up the escalator. Once there, they checked us in as the wrong name. We were given keys to someone else's room. We ended up walking in on another guest who had our same last name. We went back to the front desk, and they... More

Stayed three nights in December '11 and one night in January'12 and gave the hotel a Very Good rating. Yes, the rooms may not be like a brand new hotel but it was still a pleasant stay. No hot water issues and I got the room that was requested. The only real issue is you must request a room away... More

This was my second stay at this hotel in less than 6 months. 2 night stay was booked on Priceline.com for $45/night. No problems for me in room 1037. No mold, no mildew. The shower, sink, and toilet worked as expected. The shower got nice and hot with excellent water pressure. The bed was very comfortable and I slept well... More

Nothing stellar - surprised being a Hyatt. Rooms not well insulated for sound. Twice in four days had to wait ten minutes for warm, if not hot, shower water. No robes. The night we arrived, many were not permitted to check in until after 17.00, some as late as 19.30. Heard various excuses from computer to lack of staff. One... More

From the moment that you walk in the door, you are treated like their "most important guest". We felt very welcome. The staff were so very helpful. Even with directions to places around the city. The only draw back was the parking. I would absolutely stay there again. More

To me this was a typical Hyatt-putting on airs while failing to provide the basics. The grandure of the lobby doesn't mean much to me when the best I can get is a lukewarm shower at 9pm (even after letting the water run for ten minutes). I only have a couple of 'needs' when I am traveling-a quite room, a... More

We had stayed at this hotel about 10 years ago and it was much better then it is now. As long as you’re in the main lobby the decor is nice but the halls are sloppy painted this bad neon yellow, rooms are what you can get at a Motel 6. We were told there was an indoor/outdoor pool. There... More

I stayed at the hyatt for new years party. When I checked in I noticed my room was for double beds. I had requested a king size bed and they made mention of that when I booked the room weeks in advance that they can't guarantee a king but she can note the request. How they decided he rooms is... More

First off, this is not an extremely expensive hotel. The decor was nice and the hotel was quiet. The only complaint I would have was that the parking garage felt rather unsecured, but reception said there has been no issues to their knowledge. Note- that you will have to pay for parking there in addition to your room. Compared to... More