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Riverhouse Resort


Riverhouse Resort
Hotel class 2 of 5
3075 North US Highway 97, Bend, OR 97701
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Traveller Reviews

54% Recommend
3.5 of 5 stars 38 reviews
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By trip type
All (38)
Solo travel (0)
[ Date ] [ Rating ]
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4 of 5 stars
Mill Creek, Washington
10 Jun 2009 | Trip type: Couples

After reading one of the bad reviews on this site, I was hesitant about staying here. However, we really enjoyed it. The room was nice and spacious, with a hot tub that we took advantage of during our stay. Nice furnishings, free internet and a partial view of the river. The hotel has a great breakfast buffet with a generous... more

Management response from
gm_riverhousehotel, General Manager

Dear Guest: Thank you for your thoughtful comments regarding the Riverhouse Resort and Convention Center. We appreciate the effort to tell us that you were pleased with our service and accommodations. Positive comments such as yours are always appreciated. Yes, it was Memorial Day weekend and the hotel was very busy with a multitude of diverse guests. I am pleased...

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2 of 5 stars
Pacific Northwest
30 May 2009 | Trip type: Couples

My husband and I stayed here once several years ago and had an OK experience. We made a new reservation through AAA to stay here before traveling to John Day and Fossil Beds. We had to cancel because family came to visit. I called to cancel the reservation on a Saturday, two days before we were to arrive. They told... more

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1 of 5 stars
Portland, Or
5 May 2009 | Trip type: Business
1/2 found this review helpful

As a business traveler who has been to over 14 countries and frequently travels throughout the US. I have never, in my life stayed at a hotel that first and foremost had the worst customer service, and second and even worse management who did nothing to ensure that as a customer my needs were met. The room was dirty, the... more

Management response from
gm_riverhousehotel, General Manager

Dear Guest, Thank you for taking the time and submitting your recent review regarding the Riverhouse Resort. Our incredible staff prides themselves on delivering outstanding guest service to each and every guest every time. It is through comments such as yours that we are allowed to see what areas are necessary to focus on. I can truly say that our...

Good time.
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4 of 5 stars
west coast
7 Apr 2009 | Trip type: Family
1/1 found this review helpful

it wasnt quite what i expected when we got there. it was just off the highway and from our room you could see the sears in the mall across the highway. so it wasnt as resortish as i had hoped in that respect. but the river was right outside our room, and it cut out any noise from freeway cars,... more

Management response from
gm_riverhousehotel, General Manager

Dear Guest: Thank you for your thoughtful comments regarding the Riverhouse Resort and Convention Center. We appreciate the effort to tell us that you were pleased with our service and accommodations. Positive comments such as yours are especially appreciated when they allow us to give credit to our dedicated staff. I have shared your feedback with our staff and they...

love/hate
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1 of 5 stars
Boise, Idaho
6 Feb 2009 | Trip type: Couples
1/2 found this review helpful

I LOVED THE RIVERHOUSE! We stayed there several times a year.The last three times I stayed there I had requested a certain room, assured we would be booked there we went expecting it to be perfect. Now...management matters! They had a manager named Michael and he moved heaven and earth to get us into the right room(the first time) and... more

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4 of 5 stars
Kentucky
15 Dec 2008 | Trip type: Couples

I can't believe some of these negative reviews. My wife and I had a very pleasant stay. The room was well-appointed and the bed was comfortable. The bathroom was very nice. We really enjoyed having the sound of the river just outside our door, and the two pools and spas. Dinner was good; we enjoyed eating on the patio, and... more

Management response from
gm_riverhousehotel, Hotel Manager

Dear Guest: Thank you for your kind comments regarding your recent stay at the Riverhouse Resort. I was especially pleased to read of the superb service you received from our staff and was equally pleased to know you found your accommodations comfortable. It pleases me to know that when you were making your decision of where to stay in Bend,...

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5 of 5 stars
Newport, OR
16 Sep 2008 | Trip type: Couples

This hotel is located on busy Hwy 97 but most of the rooms are down a small hill and face away from the highway overlooking the river. Thus they are quite quit. Our room was good size, the bed comfortable and was very clean. We had a balcony which looked out on to the river. At night we left the... more

Management response from
gm_riverhousehotel, Hotel Management

Dear Guest: Thank you for your thoughtful comments regarding the Riverhouse Resort and Convention Center. We appreciate the effort to tell us that you were pleased with our service and accommodations. Positive comments such as yours are especially appreciated when they allow us to give credit to our dedicated staff. I have shared your feedback with our staff and they...

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5 of 5 stars
Pitman, New Jersey
8 Aug 2008 | Trip type: Family
2/3 found this review helpful

I came to this property not expecting much based on some of the reviews on this site. I was just hoping it was passable for 3 nights. I chose the property mainly because it seemed like the best value in the Bend area. Many hotels in this area seem to be on the higher end of the rate scale. We... more

Management response from
gm_riverhousehotel, Hotel Manager

Thank you for your kind comments regarding your recent stay at our hotel. I was especially pleased to read of the superb service you received from our staff. Yes, our hotel is currently undergoing renovations and we understand it can be a bit cumbersome, however I am happy to hear it did not hinder your overall view of the property...

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4 of 5 stars
San Francisco
22 Jul 2008 | Trip type: Couples
1/1 found this review helpful

The Riverhouse has a bit of a tired look when you drive into it - but this is definitely misleading. Inside, the rooms are in great shape and the proximity of the Siskyou River is a real plus. I would recommend getting, as we did, a room that fronts onto the river - ideally on the upper floor. We spent... more

Management response from
gm_riverhousehotel, Hotel Manager

Thank you for your thoughtful comments regarding the Riverhouse Resort and Convention Center. We appreciate the effort to tell us that you were pleased with our service and accommodations. Positive comments such as yours are especially appreciated when they allow us to give credit to our dedicated staff. We are very proud of our entire Riverhouse team. Again, thank you,...

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1 of 5 stars
silicon valley ca
13 Jul 2008
0/1 found this review helpful

Yikes this was bad. so bad that we were only checked in 15 minutes before we left and went somewhere else. The problems with our executive suite: Pull down bed... okay a hole in the wall place has a hole in the wall bed. Complete with springs poking thru. Bathroom light with a bad ground short.. little shock therapy... Worse,... more

Management response from
gm_riverhousehotel, General Manager

Dear Guest: Thank you so much for taking the time to comment on your recent stay at the Riverhouse Hotel. We value feedback from our guests, as it is vital to our effort to provide the very best in guest services and accommodations. The issues you mention are certainly of concern to us, and we appreciate you bringing them to...

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Riverhouse Resort Address

3075 North US Highway 97, Bend, OR 97701