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University Inn & Suites


Hotel class 2.0 of 5
1857 Franklin Blvd., (former Franklin Inn & Suites), Eugene, OR 97403
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Reviews you can trust

51% Recommend
3.5 of 5 stars 27 reviews
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By trip type
All (27)
[ Date ] [ Rating ]
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1 of 5 stars
portland, or
15 Nov 2009 | Trip type: Couples

We went to visit our son for parents weekend. The location is perfect because it's across the street for UO campus. The room was clean but the bed was old and had a ditch down the middle. The first night there was no blanket. The bottom fitted sheet came off on both sides so we were sleeping on a partially... more

Management response from
eugeneuniversityinn, Manager

We would like to thank you for taking the time to review the University Inn & Suites; we take our guest reviews very seriously and will be using your review to provide better accommodations in the future. We have recently upgraded the linens in majority of our suites and we have replaced mattresses in nearly half of our rooms, and...

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2 of 5 stars
U.S.
2 Nov 2009 | Trip type: Family

The location of this old motel is probably what a person pays for - it's really close to Autzen Stadium - which is very handy for football games. That's all the good I can say about this place. The cancellation policy is Draconian - a week? Come on. When a person's plans change, the motel should accommodate. In a city... more

Management response from
eugeneuniversityinn, Manager

We would like to thank you for taking the time to review the University Inn & Suites. We apologize that you were unsatisfied with your room and with our cancellation policy during events. We will be taking your review into consideration as we develop new strategies to ensure guest satisfaction.

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4 of 5 stars
Portland OR
4 Oct 2009 | Trip type: Couples

Rooms have an old-fashioned, homey look but are clean & comfortable with useful extras like fridge, micro & coffee maker. We left early so didn't see the breakfast. The location is perfect to walk to university sporting events. Room had one rather than two queen-sized beds, which might be a factor for some people. M. Kutter more

Management response from
eugeneuniversityinn, Manager

Thank you for your honest and open feedback about your stay here at the University Inn & Suites. We appreciate the fact that you took the time to review, and hope to see you again soon!

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5 of 5 stars
kauai, Hawaii
8 Sep 2009 | Trip type: Family

I was their with my kids for three days. When we cheked in my kids enjoy their cookies at the front desk. Front desk was very helpfull and give us free things to do in Eugene. when we got in to room. room was nice size and clean. Housekeeing staff was helpfull and friendly. Great place to stay while my... more

Management response from
eugeneuniversityinn, Manager

Thank you for taking a time to give review to our hotel. We are glad that your trip to Eugene, OR was fun. It's nice to hear from gust how they have enjoyed our Hotel and got comfort in our rooms. your son is at University of Oregon so we will see you again. if you have any question or...

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4 of 5 stars
Oregon
16 Aug 2009 | Trip type: Couples

I was very pleased with this little hotel. Initially, we drove around Eugene, stopping at many hotels and this one offered the best rate and the most amentities. The front desk staff was very pleasant and it was obvious that they valued our business. The room is a little outdated, but it was clean and cutely decorated. Both me and... more

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5 of 5 stars
Idaho Falls
31 Jul 2009
1/1 found this review helpful

we were there with our team. when we arrvied at the hotel they were ready for us. key were made with our name on it. we were precked in. Mandy at the front desk was so helpful. she give us maps and told us what things to do around U of O. and how to diraciton. Pool was heated and... more

Management response from
eugeneuniversityinn, Management

We could not be more thrilled that you guys enjoyed your stay here! We truly appreciate that you have taken the time to write such a thoughtful and detailed review, and would like to thank you for choosing to stay at our hotel. Hope to see you all back here soon!

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4 of 5 stars
Boise, Idaho
24 Jun 2009 | Trip type: Family
1/1 found this review helpful

Stayed here with family for U of O graduation. Good location, quiet, clean and pretty good breakfast. more

Management response from
eugeneuniversityinn, Management

Thank you for taking the time to review our hotel, we appreciate your business and if you find yourself in Eugene again we hope to see you then!

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4 of 5 stars
new jersey
18 Jun 2009 | Trip type: Friends getaway

stayed here for U of O graduation. it was your basic double w/ vanity in the room instead of the bath(that was a little small). the room was decent size, quiet, comfortable and clean-we hung up the towels expecting to use them again the next day, but received clean ones. the staff was friendly. continental breakfast was a little lean... more

Management response from
eugeneuniversityinn, Management

We kindly thank you for taking the time to review our hotel, and will be taking many of your suggestions into consideration as we move forward with renovations/changes in the future. When/if you return to Eugene, we hope you chose to stay with us again!

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4 of 5 stars
Seattle, WA
18 Feb 2009 | Trip type: Business
0/1 found this review helpful

Like most people I usually only take the time to write an internet review if I've had a bad experience and want to complain or give a warning...but in this case, I enjoyed my last stay at the University Inn so much that I'm taking the time to write a rave review. I am confused by the negative reviews listed... more

Management response from
eugeneuniversityinn, Manager

Thank you for taking the time to write such a thoughtful review for the University Inn & Suites. We are so happy that you enjoyed the “little extras” here! We appreciate your patronage and hope to see you again soon.

Well pleased
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4 of 5 stars
Arlington, Virginia
4 Aug 2008
0/1 found this review helpful

I am at a loss to understand the negative reviews of this place. Thety seem to relate to a different motel from the one where I was housed for the the 10 days of the Olympics Trials. Yes, it shows its age; it is not a Holiday Inn built or refurbished yesterday. But my room was spacious, comfortable, reasonably well-lighted,... more

Management response from
eugeneuniversityinn, Manager

We are so pleased that you enjoyed your stay here at the University Inn & Suites. We would to thank you for writing this review and for choosing to stay with us!

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University Inn & Suites Also Known As

  • University Hotel Eugene
Address: 1857 Franklin Blvd., (former Franklin Inn & Suites), Eugene, OR 97403