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Shilo Inn Suites Hotel Portland Airport


Hotel class 3.0 of 5
11707 NE Airport Way, Portland, OR 97220
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Reviews you can trust

80% Recommend
4.5 of 5 stars 42 reviews
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By trip type
All (42)
[ Date ] [ Rating ]
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5 of 5 stars
Ashland Oregon
1 Nov 2009 | Trip type: Couples

Airport shuttle was on time with courteous driver, hotel staff efficient and extremely helpful, room was quiet and almost too large, restaurant was excellent both in service and food. We have already made arrangements to stay there again before and afer our next flights. more

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5 of 5 stars
Fresno, CA
22 Oct 2009 | Trip type: Family

This hotel was great. We flew in late on Thursday night and left by 11 the next morning. Shuttle service was excellent and timely. The continental breakfast was a nice thing to have in the morning. Coffee, juice, cereal, muffins, etc. Staff was very friendly. Our only hiccup was the fact the tv in the room didnt work. They sent... more

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5 of 5 stars
The Dalles, Or
1 Oct 2009 | Trip type: Friends getaway

A stay at the Airport Way Shilo Inn is always a pleasure! The rooms are spacious and clean, the employees are friendly and do a great job! The pool is great for added relaxation and the coffee bar, breakfast is a great amenity! more

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3 of 5 stars
San Fransisco
18 Sep 2009 | Trip type: Business, Solo travel

I came to Portland for work. My company made reservations for me at your hotel. I looked you up on your website and was very impressed with your amenities. I knew I wouldn't get a chance to use most of them, but the fact they were available was refreshing. As a business traveler I know you offer more than many... more

Management response from
PDXShiloMgt, Operations Manager

We appreciate you taking the time to write a review about our hotel and staff. Sarah, our Night Auditor has been with us for many years and is thrilled you took the time to acknowledge her job performance. Sarah and Karen are both great examples of Shilo Inns’ customer service. I also want to apologize that your room did not...

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2 of 5 stars
williams oregon
7 Sep 2009 | Trip type: Friends getaway

Called about our dirty bedspread and blanket and was told by Flo that she would have it taken care of. We left and came back about 9 that evening and had never been fixed. Talked to housekeeping again the next morning and complained and the problem was taken care of immediately. Thank you Ninah for helping a couple of seniors.... more

Management response from
PDXShiloMgt, Assistant General Manager

I am grateful that you were able to stay with us in August and share your comments with others. We shared your positive comments with Nina and thanked her for taking good care of our guests. We also let her know how much you appreciated her level of service; it really made her day. I apologize that your request for...

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5 of 5 stars
bend, or
19 Aug 2009 | Trip type: Family

We chose to stay at the Shilo before heading to Disneyland, and I'm glad we did. They have a huge 24 hr pool and hot tub. You have a choice of a hot conplimentary breakfast or a continental and a drink coupon for the lounge. All for $119.95 and that included parking for the week we were gone. The front... more

Management response from
PDXShiloMgt, Operations Manager

Thank you for choosing to start your vacation with the Shilo Inn Suites Hotel - Portland Airport. I was so happy to hear you had a wonderful visit with us; our park and fly package is very popular and a great way to start a vacation. Jennifer, our Assistant General Manager, and our front desk staff were pleased to hear...

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4 of 5 stars
Idaho
17 Aug 2009 | Trip type: Family

We arrived late and tired, and were so pleased with our room! A Jr. Suite gave us extra space, two sink areas, three flat screen tv's, and a kitchen area. All helped to make our stay so comfortable! Easy access to all we needed. We would definitely recommend this hotel to friends and plan to stay again. more

Management response from
PDXShiloMgt, Operations Manager

Thank you for your business and sharing your review with other travelers, we appreciate your positive comments. Our suites are 500 square feet with 3 televisions and a sitting area; so it’s easy to relax and enjoy the free in room amenities. One of the highest complements we can receive is for a guest to recommend us to their friends...

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2 of 5 stars
Ontario, CA
6 Aug 2009 | Trip type: Business
0/1 found this review helpful

Noisy, less than clean, dark, scratchy towels, old furniture and appliances - - and not cheap on top of it! Will not stay here again - - ever. more

Management response from
PDXShiloMgt, Operations Manager

Thank you for bringing your concerns to our attention. We recently remodeled our lobby and guest rooms with new furnishings and our linen products are consistently replaced with newer linen to ensure our guests always experience clean, comfortable bedding and plush towels. I hope that you will give Shilo another opportunity to treat you as our guest. I would be...

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5 of 5 stars
Portland, Oregon
4 Aug 2009

We stayed at this hotel last weekend. We were with a Corvette group, including several rooms and a banquet at the hotel. Check-in went very smoothly -- about the best experience I've had recently. There were multiple courteous/efficient desk personnel so there was no wait and we were off to our room in maybe 5 minutes. Tops! Our room was... more

Management response from
PDXShiloMgt, Operations Manager

I am happy to hear that you had a wonderful time at the Shilo Inn Suites Hotel – Portland Airport with the corvette group. Your group is always a pleasure to have in our hotel. When I relayed your experience at check-in to the front desk agents, they were all smiles. I appreciate the glowing review of our spacious suites...

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5 of 5 stars
Portland
12 Jun 2009 | Trip type: Family
1/1 found this review helpful

I travel a lot for business and stay in a lot of hotels. Because I am gone so much, I wanted to take my family on a vacation. My kids were excited to start their vacation so I checked into this hotel the night before we left and had a great time. The kids went swimming as soon as we... more

Management response from
PDXShiloMgt, Operations Manager

Thank you so much for choosing to stay at Shilo Inns with your family. Being a seasoned traveler, it means a great deal that you choose to stay and relax with us. We have many travelers that come to our property on business; it was great to hear that you and your family started your vacation at our property. Thank...

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Shilo Inn Suites Hotel Portland Airport Also Known As

  • Shilo Inn Portland
  • Portland Shilo Inn
Address: 11707 NE Airport Way, Portland, OR 97220
Portland hotels Shilo Inn Suites Hotel Portland Airport
4.5/5.0
42