As a travel agent, I have stayed at almost all of the Phoenix Inn locations, and I never have to worry how it will be. There is a comfort to knowing that I will get a clean, comfortable room, for a fair price. This location was no different. We stayed for 3 nights and had no problems at all. The... more

The was a good hotel for a family of four. In addition to the queen size beds they had an abundance of pillows, two sinks located outside the shower room and counter space by the fridge and microwave. The room was clean and everything worked including wireless. We were on the top floor and everything was quiet. The location was... more

Stayed 12 Nights on business in June. Very nice and clean. Quiet in my room except there were yapping dogs 2 rooms down for 4 days. Very good choice of pillows. I stayed in a King room on the first floor(actually a partial basement. 4 floors with an elevator. To enter hotel you must go through lobby past front desk... more

We were here for five nights for a friend's memorial service. The circumstances for our visit to Salem were sad, and I expected to have this hotel add to our depression, given the price. Instead, it exceeded my expectations on all counts. Our room was exceptionally clean and well-appointed. The breakfast included everything one could want: fruit, juice, eggs, sausage,... more

This hotel was great. Sparkling clean, great rooms, wonderful pool. Great breakfast friendly staff close to everything/ We had a wonderful two night stay here on our way to Canada. Great friendly staff!!!!!!!!!!!!!!!!!!!!!.. Would highly recommend this hotel perfect for couples, families. Simply beautiful. more

Stayed over night for a Saturday business trip due to reviews on this website. Found the hotel room satisfactory, the breakfast lacking, the hotel noisy and no reason to return. I would stay here again only for a night's sleep and an early morning departure. I would not bring family or plan any type of extended stay at this hotel. more

Exceptionally nice budget hotel. The rooms were clean and very spacious. A nice, well kept pool and jacuzzi area. The free breakfast was a huge leap beyond the usual packaged Danish and coffee routine at most budgets. You can make your own Belgian waffles to go with the scrambled eggs and sausage, along with the other usual offerings. The staff... more

This was the perfect hotel experience. The front desk staff was friendly and helpful. The room was great: spacious, well appointed, quiet. The suite style layout was enjoyable. Relaxing on the leather couch, using the spacious wet bar/fridge/microwave, luxuriating on the king bed; all were much better than a regular hotel room. The breakfast was amazing. Hands down the best... more

This was the worst stay of our trip. It was nothing like their website promised - no water in our room, no couch. Our room smelled like old cigarette smoke - ugh! We could hear everything that went on in the room above us and in the hall outside. The only positive thing about this hotel was the front desk... more