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Holiday Inn Philadelphia - NE PA Tpke Exit


Hotel class 3.0 of 5
3499 Street Rd, Bensalem, PA 19020
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Reviews you can trust

57% Do not recommend
3.0 of 5 stars 23 reviews
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By trip type
All (23)
[ Date ] [ Rating ]
not bad...
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3 of 5 stars
Milesburg, Pennsylvania
3 Oct 2009 | Trip type: Business

I wasn't expecting much. Rate was pretty fair. Hotel was in very good condition and clean. The hotel is old and has some quirks such as the bathroom sink being in the same room as the commode and shower. This is very inconvenient for some travelers. Also, the fixtures in the bathroom were rather old and starting to wear poorly.... more

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4 of 5 stars
NJ
6 Aug 2009 | Trip type: Family

Stayed here 1 night with our whole family. 7 adults & 3 young children while visiting Sesame Place. Very quick & courteous front desk. The rooms very clean & surprisingly large. We had 3 different rooms, 1 accessible, 1 with a double & 1 with a King & sleeper couch. All were recently remodeled. All had mini frig, micro &... more

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3 of 5 stars
queens new york
24 Jul 2009 | Trip type: Family

We spend the 4of the july there 1 day at sesame place and the next day by the pool . Chek in and chek out very smoth in less then 10 min front desk lady was wery nice and helpfull .Rooms are nice but a little bit small for a family of 4 people.They have very nice amenities nice size... more

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4 of 5 stars
philadelphia
8 Jun 2009 | Trip type: Business

I called after 5 PM , to book an emergency Business Dinner Meeting for ten, for the following evening. Although this was my first contact with this hotel, the event coordinator called me that evening, from his home, and described the meeting room and meal options, without pushing the most expensive. The meeting room was more than adequate and the... more

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1 of 5 stars
Philly
24 May 2009 | Trip type: Couples

The place had bugs. I took a picture of it while crawling on the ceiling. It looked like a giant bed Bug. I wrapped the dead bug and left it next to the t.v. I told the front desk about it and they said nothing, just oh sorry. NEVER stay here. No elevator! more

Management response from
Dawn Orlando, manager

Thank you for your recent review. We appreciate the time you took to inform us of your situation. We take pride in our property and we strive to give our guests the experience they deserve and expect. We would like to offer you a hearftelt apology. We can assure you that we have done a thorough inspection of our rooms...

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3 of 5 stars
Emmaus, Pennsylvania
21 Mar 2009 | Trip type: Solo travel

Great location. Less than mile from Route 1, PA turnpike, and Philadelphia Park racetrack/casino. Quite a few restaurants nearby including a Hooters directly across Street Road. Room and bath kind of small as others have noted, 1970's style. Refurbished, no problems with amenities. Bed and pillows comfortable, heating/ac unit quiet. Agree with others, the lack of an elevator is annoying... more

Management response from
Jessica Grillone, Manager

Thank you for noticing the changes we have made with our renovations, as we are an older property we always strive to keep our hotel up to date. I am sorry for the problems that you experienced with the internet during your stay with us. We do take the comments and suggestions that our guests provide us seriously and always...

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1 of 5 stars
Toronto
10 Mar 2009 | Trip type: Family
1/1 found this review helpful

The rooms were mediocre at best. The food and service in the "restaurant" was horrible. There was not enough staff on for breakfast which meant we waited forever to be served. This, notwithstanding the fact that we were there with a Wedding party so the hotel knew there were going to be over 100 people spending the night and looking... more

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1 of 5 stars
NYC
6 Aug 2008 | Trip type: Business

My company was duped when we made reservations. Tried to cancel 10 days prior and they refused. Non refundable pre paid policy. We will never stay at holiday inn again more

Management response from
Jessica Grillone, Manager

I am very sorry that you had a bad experience with us and we were not able to help out when trying to cancel. Unfortunately, you are unable to cancel an advanced purchase reservation. When you book this rate this is made aware to you, as you need to check the box saying that you agree to the terms before...

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2 of 5 stars
Massachusetts
31 Jul 2008 | Trip type: Family

Our purpose for this trip was to take our 3 year old to Sesame Place so we booked this through that package deal. The hotel is clean, and okay, but the beds are like sleeping on a sheet of plywood! We were supposed to check out on Thursday but left a day early bcause we just couldn't sleep on the... more

Management response from
Jessica Grillone, Manager

Thank you for taking the time to write your review. We do appreciate in knowing our guests feedback so we can make the changes needed to improve future stays with us. Since you were here last summer we did go through renovations so now are rooms are updated and are beds are much more comfortable; we actually have guests telling...

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2 of 5 stars
PA
13 Jun 2008 | Trip type: Business
2/2 found this review helpful

This hotel is like stepping back into the 1970's...tired and dreary. At no time during my 3-day stay did I feel "welcomed." There's no elevator, so I carried my bags to second floor. The hallways were warm and damp and smelled from cigarettes. My room? Red stains on the carpet and dingy furniture. Hungry? Go elsewhere. Servers were inept, at... more

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Holiday Inn Philadelphia - NE PA Tpke Exit Also Known As

  • Holiday Inn Philadelphia
  • Holiday Inn Bensalem
  • Bensalem Holiday Inn
Address: 3499 Street Rd, Bensalem, PA 19020