I'm a grad student who was traveling alone for postgrad interviews. Turns out, the first two floors are overflow for a local college dorm. I have to say, the students I met were very polite and respectful, and were helpful in telling me about things to do around the area. I stayed a floor above the boys' dorms and never...
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Dear Lauren_M_9,
Thank you kindly for choosing to stay with us and for sharing your feedback with the TripAdvisor community. We truly value your feedback as it keeps us up to date with guest needs. I am pleased that you had a great service experience with our hotel. I see that you didn't find much to do in the area....
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Nice place has everything but bit expensive. Bar is good, helpful staff, not too far from the Airport.
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Dear jennyk88,
Thank you for sharing your comments with the TripAdvisor Community, we appreciate your feedback! I noticed your comments regarding price. We offer many room discounts as well as specials in the restaurant and bar area. Currently, we offer a Pasta Buffet with fresh soup and a salad bar for $7.95 with your beverage included from Tuesday- Thursday 11:30AM-1:30PM....
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The restaurant was awesome and the front desk staff helpful, but I wanted to take a nice hot bath on a snowy afternoon, and ended up with a quick shower as the water never got above tepid. i had to keep the heater on high-heat to get the room warm, but that finally worked as long as I kept the...
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Thank you for sharing your feedback with the Tripadvisor Community. We are very pleased to hear you enjoyed our Iron City Grille Restaurant and the Front Desk staff was helpful to your needs. Regarding the water temperature in our guest rooms, we had some problems with our water broiler that our Engineering Department is aware of and is currently being...
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Conveniently located to airport. Shuttle service from airport PROMPT! Swift and friendly check in even with 11 other check ins at the same time. (BRAVO) Rooms slightly dated. Hotel bed was GREAT!!! Food good. Meeting space well appointed. There are no black out drapes so even side of building suffered from what felt like "stadium lighting" during the night. Must...
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Thank you for staying at our hotel and sharing your experience with the Tripadvisor Community. We are very pleased to hear that our shuttle service and staff were accommodating to your needs. We are in the process of updating our rooms and have recently completed carpeting and televisions. Other updates are planned for 2012. We apologize that you were unable...
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Large older hotel in decent condition. Staff were all friendly and helpful. Bar food was good and reasonable prices. Housekeeping was knocking on my door at 7:50am, which is awfully early, but I was up anyway. Room was not cleaned very well, dark long hair (I have short light hair) in the bathroom was disgusting. Soft & Firm marked pillows...
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Thank you for sharing your experience with the Tripadvisor Community. We would like to apologize for the inconvenience that occurred during your stay. The issue was noted and shared with the housekeeping manager and staff to avoid/correct in the future. We are very pleased to hear that you enjoyed our friendly staff and they were accommodating to your needs. Thank...
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Wedding... Never ever use this hotel to block rooms for your wedding. Myself and my lovely wife made the mistake of using this hotel for our room block for our special day. They agree in the contract that they will provide shuttle service to and from the hotel to the reception site(The Fez) complimentary. We first had trouble actually booking...
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We do apologize for the wait, but all of our resources were deployed. The Fez is a 30-40 minute round trip and all of our 4 vans were providing shuttle to and from the Fez throughout the evening. Vans started at 5pm and made round trip transportation until the lst guest was returned. The hotel provides one van per wedding...
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I won a bid on priceline. I called to confirm through the hotel and inquired about leaving my vehicle for 3 days since I am flying out the next day. I was informed that there was NO WAY they could accomadate this since it was booked through priceline?!?!?!?!?! She wanted to sell me another room?!?!?! WOW, unreal customer service. Do...
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The Holiday Inn offers competitive rates on the HolidayInn.com website compared to what was booked on Priceline. A park and fly rate was not booked therefore parking was not included. Our park and fly rate includes an appetizer and 2 drink coupons along with parking and airport shuttle which is a better value than can be offered on the discount...
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My Daughter's wedding was held at the Holiday Inn on 10/8/11 in the large ballroom. We had 35 rooms booked for the guests who were staying overnight. The Wedding reception was wonderful. The two girls in charge, Allison and Fallon were so friendly and very interested and happy to do whatever we asked. It was a very pleasant and relaxing...
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Thank you so much for your feedback with the Tripadvisor community. We are very pleased to hear that your daughter had a wonderful wedding reception in our ballroom. Allison and Fallon enjoyed working with you all. We are very happy that your daughter got to celebrate her special day with us! Also, we are glad you enjoyed the suite with...
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We stayed a couple of days while attending a family event in the area. There is particularly easy access from the airport.
While we were there, the hotel was filled with wedding-goers and hockey players (attending a nearby tournament), so it was busy. In spite of that, the room was quiet and clean. The bathroom was clean and the towel...
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Thank you for sharing your experience with the Tripadvisor Community. We are very happy to hear that you and your family were pleased with your room during your stay. We strongly apologize due to the equipment in the fitness center. We are in the process of renovating throughout the hotel. Also, our apologies go out to you all due to...
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I stay at this hotel fairly routinely for business and I always enjoy my stay. Great full service hotel for a very fair price, and what appear to be recent and ongoing renovations are making it even better. Rooms are nice and comfortable with new carpet and linens, common areas are warm and inviting, and the staff is VERY fast,...
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Thank you so much for sharing your experience with the Tripadvisor community. We are very glad to hear that your enjoyed our friendly staff and shuttle services throughout your entire stay. It is always good to hear that we make our guest’s feel like they are right at home. We are also happy to hear that you enjoyed the food...
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