My fiance and I wanted to get away and spend a quiet evening together in addtition to having a good dinner. We decided to go with the New Years Eve package at Felicita, well needless to say we should have saved our money. Our room had stinkbugs in it, a light was out that was eventually fixed, the ac/heater was...
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I was there from a Friday morning through a Sunday morning for a wedding.
The good: As others have said, the gardens are indeed lovely. I can see why the couple chose them as the setting for the wedding, and the wedding party said they were very pleased with the attention they got from the staff for that. There was...
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Great, Great location to getaway from heat of the city! My friend and I decided at the last minute during the heatwave of July 2011 to take an overnight trip to get away from the heat and to get pampered at the same time. The atmosphere was so serene; it was great watching the sunrise through the picture window and...
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This place is awful. Old, run-down, musty, with a staff that always seems like they would rather be doing something else.
The food is BEYOND awful.
Don't let the good package price lure you in (like it did us). Spend the extra money and go to Hershey.,
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I apologize for your stay and poor experience. There is no excuse for the poor staff performance. We are in the business of treating guests well not daydreaming about doing something else.
Since you were not specific about the food, I can only comment that it was not our normal fare.
All of these issues will be brought to the...
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I decided to surprise my husband for our second anniversary with a quick getaway. My husband works long hours so we didn't arrive to the resort until 6pm Thursday evening. We drove from Maryland. Upon arrival, the check-in was quick, the view was superb and the resort actually appeared larger than it actually was. We stayed in the Hemlock building,...
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There is no excuse for your experience. In no way should an employee ever treat a guest in the manner displayed in your post. That will be dealt with. We are not in the business of treating people poorly.
It seems as though there was an issue in the kitchen over the weekend. Our food is prepared daily and what...
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We arrived Memorial Day weekend to learn that a tornado the day before knocked out power at the resort and surrounding area. The electricity game back later that evening but the resort made the decision to move us to the Days Inn in Harrisburg. Needless, to say we were quite disappointed, but were able to return the next day.
Part...
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Thank you, thank you, thank you. Yes, it was a difficult time period. And, you weathered it with us like troopers. I just shared your review with Brandy and she was so glad to hear the feedback. It reminds us all of the importance of customer service. And, when customers are as understanding as you, it makes our jobs so...
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Stayed two nights and three days as a little get away, just my wife and I. Played golf tow of three days and used spa the middle day. Since our stay was in the middle of the repeated rain and during a very sever storm, the gold course would have been better another time due to wet areas and washed...
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We're very glad our Staff and Resort Activities were up to your standard. I apoligize for the soppy golf conditions due to the rain, thank you for understanding. We appreciate the positive comment on Tripadvisor. Our resort is perfect for get-a-ways like your's and I'm already excited to have such a great couple back again soon. Once again, Thank you...
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I stayed at Felicita the last week in April 2011. It was an enjoyable and a relaxing vacation.
The staff is experienced, knowledgeable and very professional. Everyone was very warm and welcoming. I was given a tour of the spa which also included a preview of the location for the continental breakfast. A map of the resort as well as...
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Thank you for your review. It brought a smile to my face & it's nice to hear from people on TripAdvisor that really enjoyed their stay. It was a pleasure to have you stay with us, and I hope you will come back to visit us again soon!
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The gardens and scenery were beautiful; however, the accommodations were terrible and most of the staff lacked experience and professionalism.
Upon arrival, we given a tour of the sauna and the spa (see below for graphic details), the hot tub, which was not available until the next day because the chemicals were not adjusted correctly, and the gym that is...
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ReHK_197:
I apologize for your unpleasant experience. None of what you experienced should have been an issue. Most of your angst was due to a scheduling issue with housekeeping and a new employee not being able to accomodate you accordingly. I thank you for bringing this to my attention. I am proceeding to follow up with all of your concerns...
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The best part (and the main point) of our visit was the spa, where we were given possibly the best massages we can remember.
The rooms were clean and well-appointed, but the HVAC unit was noisy to the point of depriving us of a decent night's sleep. I have seen better "continental" breakfasts at a Super 8 Motel, so that...
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Felicita is so glad to provide you with "possibly the best massages 'you' can remember". Our therapists strive to make each and every massage memorable.
As far as the continental breakfast, I can only apologize that no one informed you of the Hot Breakfast option for purchase in the Clubhouse Grille. We are just beginning our season and must ensure...
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