Stayed for one night en route to visit family. Hotel staff were without exception all very friendly and professional. Public areas we visited, reception, bar and brasserie, were all very pleasant. Our room on first floor was shabby, eg chipped paintwork, marked carpet, dark furniture, horrible bed with cheap bedding. The room was clean, and the bathroom was also clean,... more

We decided to have our wedding reception at the Craiglands and from the moment we booked we were treated like royalty! Jodie (the wedding co-ordinator) catered for our every need and our whole family was looked after very well. Even though the weather was terrible, we had all our photos inside and even managed the 'confetti shot'! It really was... more

Our family of 2 adults and 2 children travelled through England over a 4 week period - the staff at the Craiglands in Ilkley provided the most friendly and accomodaing service by far... no questions went unanswered and they provided directions to wherever we needed to go.. the meals were fabulous and the bar hours for coffee, nibblies and end... more

There are no photos of the standard rooms on the website - this should have been a warning. We got to Ilkley late on the Friday after a long car journey, the night porter was great and friendly and we went up to our room. At £100 a night this was not what we were expecting. Small, cold, dirty, dated... more

Stayed as guest for a wedding in room 139. The room was on the ground floor with a footpath running outside and houses overlooking it so people could see right into the room, the only way to give yourself some privacy was to shut the curtains which made the room very dark and dingy in the middle of the day.... more

Stayed at the Craiglands for two nights found hotel location perfect for touring the Dales. Hotel itself beautiful in decor, staff friendly and accommodating, breakfast good and varied, cleanliness faultless. The restaurant service was value for money (cheaper for an evening meal than the local pub we visited!) and lovely ambience. Having read bad reviews about this hotel we wonder... more

Terrible value for money. Shoddy rooms. Bad Service. I do not recommend staying here more

We got married at the Craiglands on the 28th August 2009 and we cannot recommend it enough. There are three rooms which can cater for any size of wedding. We were married in the restaurant which was perfect for our 120 day guests. The room looked beautiful for the day and with each room having its own separate bar the... more

We had our wedding reception at the Craiglands on the 30/08/09 - we had a fantastic time! The bridal suite we had on our wedding night was massive, well done out and was great for our first night as a married couple. The staff who worked on our wedding were great, Jodie the wedding planner helped us throughout the process... more