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The Craiglands Hotel

3.0 of 5
Cowpasture Road, Ilkley LS29 8RQ, England
Hotel amenities
The Craiglands Hotel
Ranked #3 of 4 hotels in Ilkley
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387 reviews from our community

Traveller rating
    87
    92
    71
    70
    67
See reviews for
Families
52
 
Couples
192
 
Solo
12
 
Business
26
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Barrow-in-Furness, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Following my review of The Craiglands in December the new manager contacted me with an apology and the offer of a nights bed and breakfast to compensate my wife and I for our nightmare stay before Christmas and credit where it is due we had a great stay. We were given one of the refurbished executive suites and and assured... More

Was this review helpful? Yes 4
See 2 more reviews by Steve N for Ilkley
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
20 May 2013

Thank you for your review, I was really pleased to read that you had an enjoyable stay and that everything was up to par. I will certainly pass your comments onto the team who are always willing to help and assist. We very much look forward to welcoming you back again in the future. More

West Yorkshire
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 18 May 2013 NEW

We were very disappointed with our afternoon tea, we had purchased vouchers but surely the point of the vouchers is to encourage people to go again - no way. The crockery was more suited to a transport cafe, the beef sandwiches were tough, the cakes had clearly been frozen and the waiter left a lot to be desired. The table... More

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
20 May 2013

Many thanks for your review, I was disappointed and concerned to hear that you had reason to make a complaint in regard to your visit to the hotel. The afternoon tea offering has been going well over last couple of months so I can only apologise for these shortfalls that you received and for the team member that requires training.... More

warrington
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 12 May 2013

We booked here as we were attending a local wedding (not at Craiglands) and received a slightly discounted rate as we were block booking along with lots of other guests, including the bride and groom. The website looked great and when we pulled up at the beautiful hotel, expectations were high. Unfortunately on the walk from the car park to... More

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
15 May 2013

Many thanks for your review, regards maintaining/decoration we are currently rolling programs on certain public areas, one at a time and the same for our function suites. Maintenance projects are also about to take place with each shower piece, tile grouting and sealant. There is work being carried out in the housekeeping currently as again certain areas required a couple... More

Sheffield, United Kingdom
1 review
2 of 5 stars Reviewed 12 May 2013

there were issues with both the room and the bathroom. the valance sheet was dirty. the walls had splats up them from previous people. the bath panel was split the two shower heads were dirty. the room had not been dusted. we complained and the manager said thanks for letting us know we will pass your comments on to the... More

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
13 May 2013

Thank you for taking the time to talk to one of the managers regards your recent visit to the hotel. I was sorry to hear that you felt your complaint was not dealt with in a satisfactory way.I would like to assure you that your complaint is being dealt with and for also giving me extremely useful feedback. Despite the... More

Markfield, United Kingdom
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 9 May 2013

This was a gift from a family member - buyagift and we selected this hotel due to Ilkley looking quite nice. Ilkley is a nice place for shops and the local scenery. The hotel looks nice from a distance - quite grand but on closer inspection it is quite tired. Our room was a good size but a bit shabby... More

Was this review helpful? Yes
See 2 more reviews by tracyabs for Ilkley
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
13 May 2013

Thanks for your review, I was pleased to read that overall you had an enjoyable stay. The team are always willing to help in any way and will certainly pass your comments on. We should have replenished the scramble egg by the sounds of what your saying and sorry about the pastries you thought were basic.Replacing certain duvets and arranging... More

1 review
5 of 5 stars Reviewed 9 May 2013

I had my wedding reception here and everything was perfect all the staff are fantastic Helen the wedding co-ordinator is Lovely and she made sure everthing was just how I had asked. The bar staff and resturant staff were also very helpful. we had quite a few children at the wedding and the staff made sure they were happy. The... More

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
10 May 2013

Many thanks for your review, extremely pleased to read that everything was perfect on your wedding day and a great time was had by all your friends and family. I will certainly pass your comments onto the team. We hope to see you soon. More

Sherborne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 9 May 2013

After travelling for five hours, expected to be greeted at reception not ignored for at least four mins by staff, eventually acknowledged, and informed don't normally check in people so go to bar and I will find out if room ready.. bar deserted no staff, when they did appear had no idea how to pour a pint, if you want... More

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
10 May 2013

Thank you for your review, I am disappointed and concerned to hear that you had reason to make a complaint in regard to matters arising whilst you recently stayed with us. I would like to assure you that your complaint is being dealt with and was extremley useful to me for various departments. The wedding at the hotel was extremley... More

Newcastle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 8 May 2013

Recently stayed here using a buy a gift voucher, working out at £50 a night bed and breakfast for the room which was good value, not sure how much room prices are normally. Paid in advance to upgrade to a superior room but disappointed on arrival as the room was very small, not like the photos on the web site... More

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
10 May 2013

Thank you for your review, pleased to read overall you had an enjoyable stay and the team were helpful and polite. Sorry to hear about the bar service being slow, we are currently recruiting and training with the bars department therefore I am sorry for the lapse of standards at this particualr moment with this area. Pleased that your bedroom... More

Newcastle, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 27 April 2013

A very pleasant hotel which has undergone refurbishment since our last visit many years ago. Young staff who were friendly and welcoming. Our room was clean and had everything we required. Yes there were odd scrapes here and there but nothing to complain about. Breakfast was good with a fruit, cereal and a hot buffet selection. We had evening meal... More

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
30 April 2013

Many thanks for your review, I was extremley pleased to read that you had an enjoyable stay and that everything was just right (apart from the crumbs.) The team are always on hand to assist in any shape or form to make our guest stay the best possible experience. We look forward to welcoming you back in the near future. More

England
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 23 April 2013

We stayed at this hotel 17th - 19th March, using a buy a gift voucher. I'm glad we didn't pay full price. Reception staff was friendly on arrival. Room was a bit small and a bit of a walk to get to down long cold corridors and several stairs, some of which were quite steep. There were cobwebs on the... More

Was this review helpful? Yes 1
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review
25 April 2013

Thanks for your review sorry to hear that certain areas of the hotel were not up to standard, I can only apologise at this moment in time. It would have been great if I had the chance to speak to you whilst at the hotel to give the opportunity to put matters right for you. I took up the new... More

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Hotel Summarization (Beta)

What travellers say

  • HOT WATER(10)
  • Next morning(5)
  • Bar area(3)
  • Very poor(3)
  • Very good(3)

Additional Information about The Craiglands Hotel

Address: Cowpasture Road, Ilkley LS29 8RQ, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Ilkley
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Ilkley
Price Range: £
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Craiglands Hotel Ilkley
The Craiglands Hotel Ilkley, Yorkshire

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The Craiglands Hotel
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