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The Southcrest Hotel


Hotel class 2.0 of 5
Pool Bank, Redditch B97 4JS, England
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Reviews you can trust

52% Do not recommend
2.5 of 5 stars 29 reviews
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By trip type
All (29)
Friends getaway (0)
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1 of 5 stars
Scotland
21 Oct 2009 | Trip type: Couples

We arrived to a very empty hotel, which should have rung alarm bells. We got a clean room with no heating on for our arrival. There was no bar tender when we arrived in the bar for pre-dinner drinks. The dining room was cool on arrival, with only 4 non residents eating. Our meal was a very poor standard, very... more

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1 of 5 stars
Essex
18 Oct 2009 | Trip type: Business

It would be difficult to describe this hotel without appearing to be incredibly rude. I think the kindest thing that can be said is that it is in desperate need of modernisation. The problem is that you would need pockets the size of an Emirates oil magnate in order to do all the work that is needed. The staff were... more

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1 of 5 stars
Latrobe valley
27 Jul 2009 | Trip type: Couples

Finding the place is the first challenge, then beliveing what you see is the same as the photos is the next. What a blackberry infested dump the place had not seen a lawn mower for a long long time. or a gardner for that matter. If we had looked hard enough we could of probably have found Henery V111 name... more

will be back
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4 of 5 stars
yorkshire
5 Jul 2009 | Trip type: Couples

I've said leisure but main reason for trip was visiting redditch hospital to see a patient. Was welcomed very nicely although early, 11am. Room was ready so allowed in. Booked dinner, bed and breakfast. Dinner menu could be updated, but adequate and well cooked. Waitressess very efficient and helpful. Nothing too much trouble. Never met one member of staff that... more

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5 of 5 stars
uk
29 Jun 2009 | Trip type: Couples

We checked into the Hotel for a 1 night stay, we were just passing through the area and couldnt help ourselves with the Very good rate we got. The hotel is very tired and when we got to the hotel, we didnt think we would have a good stay, but thats couldnt of been far from the truth. The hotel... more

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4 of 5 stars
redditch
26 Jun 2009

Book the hotel for my wedding, We were married there and also had a reception there...Brilliant price for the whole day. The rooms were turned around really quickly.. Hotel staff were completely excellent everything ran smoothly. 3 course wedding meals were marvellous, all my guest commented on the food!! The hotel staff decorated the room and arranged all the tables... more

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2 of 5 stars
France
8 Jun 2009 | Trip type: Couples

Although in a very convenient location for the area we were visiting, the hotel is really in a very tired decorative state indeed - the bath had a constantly dripping tap which had stained the bath itself. We arrived tired and a little cold so tried to run a bath but found the water only lukewarm. When reported to the... more

Management response from
gmsouthcresthotel, Manager

Dear FranceMilly Thank you very much for leaving feedback on the Hotel. I was sorry to hear your comments and it saddens me that on this occasion the hotel let itself down on the service you have received. It clearly looks like a lack ot attention to detail was missing during your stay. I have spoken with the team regarding...

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2 of 5 stars
Hertfordshire
21 Apr 2009 | Trip type: Couples
1
person found this review helpful

Booked for one night, attracted by the discounted B&B price offered on the website. The hotel was virtually empty and this contributed to an overall lack of atmosphere (although ensured a nice quiet night). We found the staff friendly and attentive and the cooked breakfast was good. Overall the hotel was clean and everything worked OK, but the decor needs... more

Management response from
gmsouthcresthotel, General Manager

Thank you for your feedback We are pleased that you enjoyed your stay with us. The hotel is now no longer part of the Quality Hotel group. We are now a stand alone Hotel. The Hotel went into adminstration in Janaury and was lucky to have been taken back by our Owners. During these past few months the hotel has...

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4 of 5 stars
LEEDS
6 Apr 2009

We stayed for 2 nights at the Hotel & it was a very pleasant experience. We arrived late afternoon, only to find that the Website we booked with, hadn't booked us in with the Hotel, so they weren't expecting us. However, the Receptionist soon sorted us out with a room. We had planned to eat in the restaurant, but it... more

Management response from
gmsouthcresthotel, General Manager

Dear IEG Thank you for the Feed back you left. The Hotel went through adminstration in janaury which had a huge inpact on some of our business. We are now trading as usual and have many busy weekends now. During your stay we did have a trained member of the hotel team on duty to do any breakfast that may...

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3 of 5 stars
leeds
12 Nov 2008 | Trip type: Business

We have stayed at this hotel two months running and have been happy with the hotel. The rooms are a resonable size and the beds are comfortable although you may want an extra pillow. The bathroom is basic but clean and we never had any problems with hot water ect. The decoration isnt very upto date but the hotel in... more

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The Southcrest Hotel Also Known As

  • Quality Inn Redditch
  • Southcrest Hotel Redditch
Address: Pool Bank, Redditch B97 4JS, England