The staff were friendly and helpful, and especially efficient on reception. Though it could benefit from some good overall supervision. We arrived late afternoon on a Saturday in May 2013 to stay for one night. the reception and bar were cold, luckily the rooms were not. But the whole place could do with some major refurbishment. In the corridors to... More

Attended the hotel for our daughters wedding reception and first impressions for the guests were not great with waste bins overflowing with litter in the car park, glasses left on window sills etc. I had previously attended a couple of meetings with her to ensure everything would be OK on the day and ensure that things would run smoothly. We... More

The staff where lovely but this is not a 4 star. The room was very poor and needed a lick of paint. It was okay for one night but no more than that. The room was very small and the pillows where like biscuits and no spare ones in the room. As soon as I walked in the room I... More

After reading the previous reviews I was really dreading going to this hotel however, we had a lovely time. The hotel itself is lovely. Placed in a very quiet residential area, full of character and very comfortable. It seems that some reviews are a little harsh. The reception staff were all very friendly and extremely helpful and recommended some great... More

this hotel needs a good update room was very dusty stains on carpet plastering on wall falling off dripping tap window was very dirty I did complain 4 times I did get free upgrade butt i was a bridemaid at best friends wedding and had to move my stuff in my outfit I booked early breakfast butt no tea or... More

we had a wedding at the waterloo hotel and we had a poor experience. Some of the staff are really excellent and went out of their way to help. But the hotel is in need of a lot of tlc to be a 4 stars hotel ( lights not working , stained carpets ,etc... ). the food was okay but... More

We stayed at the Waterloo for a family function. Check in was a little un-professional and the directions to our room led us along a corridor with a discarded tray with dirty dishes and around the corner where there was a beer glass on the floor. Our room was nice and clean, comfortable and warm but one of our family... More

The staff were all very friendly, helpful and accommodating. Food was poor, low standard and slow, service was slow at breakfast took 45 mins to get and when it came it was not worth the wait. The room on first looks seamed clean but bathroom was not, mould (lots of it) on the ceiling other rooms had ceiling plaster cracking... More

Nice friendly staff. Looks as though it has been redecorated in the not too distant past but paint flaking on doors and ceilings in the room. Beds comfy Showers are very low pressure, insufficient to wash thick hair. Broken sink plug. Lack of interest from staff to fix or sort. No phone signal in the rooms