I booked this hotel on lastminute,com at the airport and arrived a couple of hours later to find that they had no record of my booking and the hotel was full. 9pm at night after a long haul flight with the worst snows in 18 years, help! However, the Receptionist and owner both told me they had informed last minute... more

We only stayed one night, and the rousemount was fine. Staff were nice- helpful & friendly. We chose the hotel mainly for the free parking and easy access to the tube. It's clean, but like the previous poster described, the shower room is beyond tiny - as in we had to use the toilet with the door open as the... more

i stayed with a group of 12 others to watch the help for heroes match at twickenham . we discussed the hotel the next day and everyone was pleased with the cleanliness of the hotel and the location. the only downside is the size of the toilet/shower room which are small but i still managed ok and i am a... more