I stay in quite a lot of hotels, mainly on business, and what generally makes a good stay is the staff. At this hotel the staff are great. From the greeting when you walk through the door, in the bar and the restaurant, the staff were all very friendly and seemd to know exactly what they were doing. It's easy... more

My husband and I decided to take a few days away from a busy work life. We have 2 children (8and 6) so decided to look for somewhere that had an indoor pool. The hotel reception staff were extremely friendly and welcomed us to the hotel. We found our family 'garden room' a little disappointing. It was in desperate need... more

I regularly travel on business, and normally spend at least two nights a week in a hotel. The good reviews of this hotel surprised me very much. I think this is the only hotel in which I have stayed that I would vow never to stay in again. I was due to stay here a long time ago in Aurumn... more

I was recommended this hotel by some friends who stay here quite often. Wow, what a pleasant surprise to find such a personal and friendly, family run 3* hotel (although I can't see why it isn't 4*?). I stayed in a beautiful mediterian style garden suite (which I thought was remarkably inexpensive). I really enjoyed dining in the excellent restaurant,... more

This trip was for a family event and the hotel was chosen and booked by my brother! We had two rooms - a garden suite and I in a single. The suite was quite spacious but the bathroom was a little tired. The single was was different. Frequently travellin alone, I usually book a double - the reasoning: usually better... more

I think this hotel is a secret gem in the heart of cornwall. I have just returned from taking my wife there for a relaxing weekend and didnt want to come home. Its nice to find a honest place that hasnt tried to conform with the rest of the world by painting everything magnolia. Breakfast in bed and lobster for... more

Fantastic food, great service, but accounting is not the strongest attribute of the reception staff. Always check the account carefully to ensure accuracy - got a strong impression that there could be some mishandling of monies. more

My husband arranged for us to stay at the Penventon Hotel for my birthday this year for a week. The customer service was impeccable. All the staff were very helpful and made our stay a special one. I unfortunately took ill on our last night. The hotel staff were most caring, arranged an appointment with the dcotor and allowed us... more

We stayed there at the beginning of May 2007. After reading the description of the3 hotel and seeing the photos, we thought this would be a fantastic place to stay! What a disappoinment when we got there. The hotel is old and need a serious refurbishment plan. The reception room is an accumulation of objects and old furniture which just... more