We stayed in the Seaspray 2 bedroom apartment which was nice and comfortable. The only thing that this hotel lacks is customer service. Communicating with the front desk was useless. Everytime you asked for something it never happended, and everytime you went back to check, they would again ask what they can do for you, even though there was usually... more

We stayed here in September, booked a Heritage Beachfront 1 Bed apartment. On arrival checkin was swift and we were offered help with our luggage. The apartment was fresh, modern and clean. The view was amazing. The spa was the highlight of this trip, pure luxury. Have booked again for the Christmas period and can't wait. The accommodation here is... more

This place was obviously built with great intentions (quality rooms and swanky facilities) but now does not deliver on the expectation or the high price tag. The management obviously run the place to maximise profit with minimum outlay (eg. young inexperienced staff on low wages, overpriced slow food and heavy-drinking bar). There was a noisy bar with outside music. I... more

From arrival we were a little disappointed with no bell boy to help us with our luggage to our rooms. Check in was easy. Our rooms in the heritage block were nicely furnished with leather lounges and plasma televisions, offering a fantastic view of the bay... After an hour in one of our two rooms it was extremely hot and... more

We stayed in the two bedroom apartment in the resort complex. The apartment was well furnished and clean. The main bedroom had a double bed, instead of the advertised queen bed. The bathrooms were very luxurious. The solar heated outdoor pool was a treat in winter/autumn. My 1 year old enjoyed the sand area near the pool. The Aqua Spa... more

I accompanied my husband to a conference (we stayed a few days earlier on slightly reduced rates) and had looked up the reviews on trip advisor so wan't expected too much (fortunately). Unfortunately most of negative reviews are correct. Specifically:- 1. We stayed in the sea spray villas. Really large apartments but attention to cleanliness is certainly not there -... more

We stayed at the Shoal Bay Resort and Spa recently for a conference. Friendly and helpful staff, great room standard, fabulous location, really good facilities (including food and beverage outlets). I only wish i could have shared it with my family as i think it would be perfect for kids or even a couples getaway. Cant wait to go back. more

I stayed for 3 nights in November last year. From the minute we pulled into reception and I had to step over vomit to get through the front door I knew we were off to a bad start. The only thing nice about this place is the fact it is in Shoal Bay. The furnishings in the rooms were cheap... more

Let's get one thing straight. This place is not a resort but a confusing mix of average units surrounding a very small pool. I'd expect a resort to have, for example, a tennis court, a games room, a common area, organised activities, an outdoor bar, a heated pool, an indoor bar for guests only, room service, in-room dishwashers, clean rooms,... more