I and my family and friends have been going to Willow Valley Inn & Suites for many years for a winter retreat and family get together. The rooms and room service are great and the people who work there are very friendly, courteous and and helpful. There are many good shopping plazas near by and a restaurant and bakery on...
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Thank you, Henry, for the 5 star review! We are honored to be your annual family winter retreat and look forward to seeing you again next year. Thank you for sharing your experience with other travelers.
Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
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We bring our kids every year so they can go swimming in the indoor pools. Our room is facing the atrium where the pool is, so we can head down to the pool, relax in the hot tub, or play games at one of the many tables. Everyone here is really friendly, the food is good, and it's a great...
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Thank you so much for the great review! I'm glad your kids enjoy our indoor pools and all the fun family activities in that area. Thank you for sharing your experience with other potential travelers.
Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
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we were going to make the drive from nj to lancaster just to go to your buffet we then found the bed and breakfast plan on website and said why not.total last min trip. not only do you have a crib for people to use(disney is only other place i've been to do that) but the front desk guy was...
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Thank you so much Paul V, for taking the time to post this wonderful review of our hotel and restaurant. I'm thrilled you found our BNB special so great you decided to spend the night with us. We look forward to serving you again soon, but you'll have to leave Dottie with us...she's not up for adoption!
Kristin O'Connor
Guest...
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Stayed there for a buisiness trip. we stayed on the double tree side. theres 2 hotels that make up willow valley resorts. check in was very smooth. front desk very helpful. the place is very large. can be a bit of a challenge to learn your way around. make sure you read the signs which are posted around. how to...
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Thank you for staying with us and taking the time to share you experience at our sister property here on TripAdvisor. Willow Valley Associates and the Thomas family are proud owners of both the DoubleTree and Willow Valley Inn & Suites.
We are happy you enjoyed your stay with us and look forward to your return.
Kristin O'Connor
Guest Relations...
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12 of us (6 couples) stayed at the Willow Valley Inn and Suites October 2011. Positive features: Wonderful breakfast and dinner buffets with plentiful choices, well presented, good service. Check-in was smooth. Negatives: One of our couples had a friend visit them in the middle of the night (I think you might know what that means!), they were so horrified...
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We appreciate you taking the time to review our hotel on TripAdvisor. You mentioned you stayed with us in October and I've taken time to research our guest history from that month.
There was a group of rooms that stayed with us in October who believed they found bed bugs in one of their rooms. When they reported the incident,...
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Poor management, poor customer service and unfriendly front desk. Rooms are old and hvac fans are extremely loud. Bad smells in the room too. Better bet is to stay at the doubletree next door. Like night and day. Avoid this place at all costs.
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Thank you for choosing our property for your recent stay. Our Willow Valley Inn & Suites is an older property that we take great pride in. Our housekeeping staff and maintenance staff work hard to ensure a clean, safe and in working order room for all of our guests. I'm sad to see you did not experience what we typically...
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While my wife and I were very pleased with our accommodations at the hotel in general our opinion of the hotel and its staff only increased after a motor vehicle accident imposed on our weekend fun. Those who have endured even a small fender bender can appreciate the hassle and inconvenience it brings not to mention the headache one gets...
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Thank you so much for the review Mr. Keenan! We are thrilled everything worked out for you and hope you were able to enjoy some fun while in Lancaster, despite the accident. We look forward to serving you and your family again soon.
Sincerely,
Kristin O'Connor
Guest Relations
koconnor@willowval.com
717-464-7503
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Having frequented. Willow on average several times a year since the late 80's and despite their pricey terms I still find the place special. The food is what one would expect in Pa. Dutch country and quite good. The accommodations are nice though in our last stay I nearly called the desk to have our sagging mattress replaced. We love...
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Thank you for taking the time to review our hotel and for being such a loyal guest to us! We look forward to your return visit and if your mattress is uncomfortable, please let us know! We are here to serve our guests and grateful for their, and your, repeat business.
Kristin O'Connor
Guest Relations
koconnor@willowval.com
717-464-7503
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We came to visit your smorgasbord to give it another try versus a year ago when we very disappointed with the selection and the overall appearance of the smorgasbord. This time around everything was superb with regard to food quality and selection. When we asked to speak with the manager we were thrilled to find out that both the Restaurant...
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Thank you for taking the time to review our smorgasbord. We are working hard to continually improve our food quality and thrilled to hear a long time customer can see our hard work.
Thank you for choosing us and we look forward to your next visit,
Kristin O'Connor
Guest Relations
koconnor@willowval.com
717-464-7503
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came here for( years) awhile ago when the kids were small. Came back this year with friends to celebrate 2012.Like always had a great time,kids were so excited to remember coming here
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Thank you for celebrating New Year's with us! I'm glad to hear you had a nice time and appreciate the photos you posted. We hope to see you again next year for our 2013 "Under the Sea" celebration!
Kristin O'Connor
Guest Relations
koconnor@willowval.com
717-464-7503
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