Stayed at Sheraton and found it very comfortable and clean. Staff was pleasant and helpful with directions. Service at restaurant was slow for dinner and seemed to be a problem with the kitchen not wait staff. Breakfast went fine. Would definitely return. Hotel is very convenient to shopping and restaurants. more

After reading reviews, I was a little worried about booking here. Needless to say I was pleasantly surprised that the hotel really wasn't as bad as the reviews. This was a last minute decision to go to Sesame Place for the Count's Halloween Spooktacular. I had called on Friday night to get a room for Saturday night. I wanted to... more

We stay at this hotel every week for business. The staff at the front desk are always friendly. Our rooms have always been clean and the Club lounge is very nice. The pool area is large and family friendly. Yes, it can be busy in the summer because Sesame is directly across the street but the staff always seems willing... more

My family and I had reservations for one night on July 25, 2009. We took the kids to Sesame place during the day on Saturday. I then called the hotel around 130 pm too see if our room was ready. I was told by Jennifer at my moms room was ready but my room was not but we could check... more

Absolutely horrible service. the room wasnt ready..well after check in time. Finally got in room, and there were no towles and no snacks like promised when we reserved the room. There was also only one king size bed, but there was supposed to be an additional bed/cot. Wasn't there. One of the pillow cases was filthy, looked like either dried... more

I recently visited this property and was a bit leary due to the numerous bad reviews on Trip Advisor...These people couldn't be more wrong...maybe the hotel has pulled up its socks since the bad reviews but I had trouble finding a complaint with my whole experience. As soon as we arrived a bellman met us at our car, helped us... more

I made telephone reservations for this hotel for a stay at Sesame Place. I was told that the room would comfortably fit our family of five: my wife, myself, and our three young children. Upon arriving at our room, we were faced two full-size beds with very little other room. When I contacted the front desk, I was asked by... more

We stayed here for the past 3 nights. When we arrived, our room was downgraded from a King with a pull out couch to 2 double beds. No change in rate. Going into the room, there was food on the floor on the sides of each bed and food stains on the walls (? soda or some sort of drink).... more

My wife and I stayed here with our daughter for a 2-day trip to Sesame Place. I called in advance to reserve a refrigerator and microwave for our room (an additional $20 each per day, fair enough). When I checked in, I asked to make sure we had the microwave and refrigerator in the room and was told yes, but... more