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BEST WESTERN Grand Victorian Inn

3.0 of 5
255 Spring Street, Sayre, PA 18840
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BEST WESTERN Grand Victorian Inn
Ranked #3 of 4 hotels in Sayre
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19 reviews from our community

    Trip type
Traveller rating
    5
    4
    2
    3
    5
Date Rating
Hilton, New York, USA
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 18 January 2013

The room was nice but who ever stay there before had smoked in the room and you could still smell the smoke . the over all the room was clean .. We had all our meals at the hotel and they were excellent and the staff were A+ for service and friendly. we will return for another stay when the... More

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Review collected in partnership with Best Western

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
27 February 2013

Gary, Thank you for being a guest at our hotel. I appreciate your positive comments on our staff and service. I do apologize that your room had a smoke odor in it. We are 100% non-smoking and sometimes guests break the rules. We make every effort to thoroughly clean the room and deodorize it should we feel someone did smoke... More

1 review
1 of 5 stars Reviewed 2 November 2012 via mobile

The room was dirty, smelled like dogs, it was a non smoking room but it smelled like smoke. The air did not work, at the time of check in the lobby was filled with drunks, the front of the hotel looked like they were having a party outside. I will never stay at this establishment again

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Cleveland,OH
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 27 September 2012

A one night stay proved to be a great experience for a family birthday party right in Sayre. From the moment we walked into the hotel and up to the registration desk we were grreeted by a lovely young lady that gracioulsy welcomed us to the hotel with a smile and great communication skills. She answered all of our questoins... More

Was this review helpful? Yes 1
Green Lane, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 16 August 2012

My husband, son and I stayed here on August 10th & 11th. We were given tickets for a NASCAR race at Watkins Glen a few weeks before the race. The hotel selection near the race track were slim to none. I work for an interior design company that services the hospitality industry, and I chose this hotel based on Best... More

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Lisa C, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
25 August 2012

Dear Beth, Thank you for taking the time to write this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better... More

Saskatchewan, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 16 July 2012

We stayed one night at this property as we were on a road trip to DC and it met all of our needs. We required a cot and that was provided free of charge. The property is clean and the beds were very comfortable. Our family enjoyed the pool. The free breakfast was fantastic and the service was great.

Was this review helpful? Yes 1
Lisa C, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
25 August 2012

Dear Beth, Thank you for taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We pride ourselves on delivering a superior experience to all of our guests. We appreciate your loyalty to our brand & hope you will come back and see us... More

towanda
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2012

Daughter always wanted a sit down served meal for her wedding. Trying to find one in our area is near impossible. This was it! Perfect day, fantastic servers, only 1 issue with the wine but staff was above and beyond helpful with it. Servers were attentive and would get anything you wanted. It was awesome. Our menu choices were perfect... More

Was this review helpful? Yes 2
Lisa C, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
25 August 2012

Dear Beth, Thank you for taking the time to write this review regarding your recent experience at our property. We were honored to be a part of your daughter's special day. We hope you will come back and see us again soon! Sincerely, Lisa M. Criscera General Manager BEST WESTERN Grand Victorian Inn More

Ovid, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 9 May 2012

In January our son was released from the hospital after a bad car crash. we planed to stay the nite in Sayre due to weather in the area of New York we were from. When we got into our room we found the room dirty from the last guests. Dirty towels on the bathroom floor and trash in all the... More

Was this review helpful? Yes 2
BWGVIGM1, Manager at BEST WESTERN Grand Victorian Inn, responded to this review
14 May 2012

Thank you for commenting on your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience and to exceed all guests' expectations. I am sincerely sorry we weren’t able to do that for you. We will use... More

Skaneateles, New York
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 12 March 2012 via mobile

I sometimes I forget that that there are still places out there that know what genuine good service means. I'm even more surprised when I get it at a large chain like Best Western. Room was good and very clean. Pool was fine but too much chlorine (typical). Food (I just had the freebie breakfast ) was blah. Typical microwave... More

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BWGVIGM1, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
14 May 2012

Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

Paramus, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 16 January 2012

Even though everyone was friendly and helpful they were unable to hold to the reservations we had confirmed with them over a month earlier. We were a party of 7, one being an 82 year old women in a wheel chair. I reserved 2 double queen rooms next to each other and ended up with 2 King rooms, which they... More

Was this review helpful? Yes 2
Lisa C, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
25 August 2012

Thank you for commenting on your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience and to exceed all guests' expectations. I am sincerely sorry we weren’t able to do that for you. We will use... More

Chicago, Illinois
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 28 July 2011

This was our second stay here and we have enjoyed both of them. We really appreciate a dog-friendly hotel with reasonable fees that is also tastefully appointed. The restaurant is pretty good, too. Not gourmet, by any means, but breakfast will get you by and the dinners are pretty good. Staff is always helpful, and the place is always clean... More

Was this review helpful? Yes 2
Comfort Inn
Great value on a similar hotel
Towanda, PA
3 of 5 stars 12 Reviews
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Additional Information about BEST WESTERN Grand Victorian Inn

Also Known As:
Best Western Grand Victorian Hotel
Best Western Grand Victorian Hotel Sayre
Best Western Sayre
Sayre Best Western
Address: 255 Spring Street, Sayre, PA 18840
Phone Number:
Region: United States > Pennsylvania > Sayre
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Sayre
Price Range: ££
Hotel Class:3 star (3*)
Reservation Options:
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BEST WESTERN Grand Victorian Inn
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