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Best Western Sweetgrass Inn

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 53 reviews
53 Reviews
5.0 of 5 stars
13
4.0 of 5 stars
16
3.0 of 5 stars
6
2.0 of 5 stars
7
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#18 of 49 hotels in Charleston
Description: Modern 2-story - 3 mi from historic Charleston, 5 mi from beach.
  • Address
    1540 Savannah Highway
    Charleston, SC 29407-7845
Check Rates: £59 $118 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 53 traveller reviews
  • What to Expect:
    • 3.5 based on 38 reviews Rooms
    • 4 based on 37 reviews Service
    • 3.5 based on 39 reviews Value
    • 3.5 based on 39 reviews Cleanliness
    • 4 based on 6 reviews Pool
  • Recommended For:
    • 50% based on 42 reviews Families with Small Children
    • 50% based on 42 reviews Older Travellers
    • 40% based on 42 reviews Families with Teenagers
    • 40% based on 42 reviews pet owners
    • 30% based on 42 reviews Young Singles

Reviews of Best Western Sweetgrass Inn

( 1-10 of 53 )
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2 of 5 stars
Warner Robins, Georgia
9 Jul 2008

It's been years since I have stayed in a Best Western property and since this one had been getting so many postive reviews on TripAdvisor, I thought we'd give this one a shot. All in all, the location was super. It's easy to find right on Hwy 17 just west of the historic district. Beyond that, I will simply sum... more

Management response from
SICGM, Bill Richards, General Manager

While I am happy that this guest found our location convenient, I am concerned that they did not fully enjoy their visit with us. As I have stated before, it is our goal to satisfy every guest who stays with us and to make sure they enjoy their stay in Charleston as well. I would encourage this guest to contact...

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5 of 5 stars
Massachusetts
23 Jun 2008
1/1 found this review helpful

After reading a few reviews on AAA I was sceptical but found that I had no reason to be! The room was great, clean, much bigger than I expected, had the one ammenity I love-a sink both inside and outside the bathroom to keep getting ready in the morning moving and it included a microwave and refridge!! oh and the... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for their review. We always appreciate feedback, be it positive or negative, as it helps us fine tune our operation. We will look into upgrading our towels during this years budgeting process. Our goal is to make sure every one of our guests enjoys their visit with us and their time in Charleston....

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5 of 5 stars
Columbia, SC
20 Jun 2008

Went to Charleston for a 2 day family orientation at the College of Charleston. I took my daughter, son and my daughter's best friend. I booked this hotel based upon the great reviews on tripadvisor, the reviews were dead on. The check in was smooth, the price was right, the bed I could just sleep in all day, and the... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for their kind words. It is our goal to make every guests visit to Charleston a wonderful one. It will please my staff to learn their hard work is being noticed.

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4 of 5 stars
New York City
19 Jun 2008

I don't know where some of the less-than-wonderful reviews are coming from, but as a frequent traveler to Charleston, I'd have to say that I love this hotel! The prices are amazing for a property with this kind of prime location. The service is commendable and really attentitive. For a Best Western, my husband and I were a bit hesitant,... more

Management response from
SICGM, Bill Richards, General Manager

It is always such a pleasure to know that our efforts are being noticed. I would like to thank this guest for posting their review and for having such nice things to say about our property.

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4 of 5 stars
Delaware, Ohio
14 Jun 2008
1/1 found this review helpful

This was our fourth stay at the Sweetgrass in Charleston, but the first with the new management. What a huge difference. A breath of fresh air compared to the previous stays. The new desk clerk was so much friendlier, smiling, and didn't make us wait nearly as long. The other desk clerk was a total jerk, talking on the phone,... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for their review. It is our goal to not only satisfy every guest who visits with us, but to make sure they enjoy their visit to Charleston as well. It is nice for our staff to hear that their hard work is appreciated.

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4 of 5 stars
pammy7
13 Jun 2008
1/1 found this review helpful

Just returned from this Best Western and we had a good stay! All of the staff were so friendly, from the desk staff to housekeeping, I have never seen more friendly people. Good breakfast choices.Only thing we did incur was a couple palmetto bugs one night, I think they are pretty common in the area though. Beds were very comfortable... more

Management response from
SICGM, Bill Richards, General Manager

I am very happy to hear that this guest was satisfied with their stay. Our goal is to not only provide clean, comfortable accommodations, but to make sure our guests enjoy their visit to Charleston. I'm sure our staff will be very happy to learn they satisfied another guest!

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4 of 5 stars
KansasTravelgrl
11 Jun 2008

My husband and I stayed here on June 5th and 6th, 08. When I entered the room I was pleasantly suprised at the size of the room with a small sitting area as well. Modern, updated bedding, and a satisfying jump start breakfast. The first morning the tub was VERY slow to drain. But after reporting it to the front... more

Management response from
SICGM, Bill Richards, General Manager

I am very happy to hear that this guest enjoyed their visit with us. And, they're right, our prices cannot be beat when compared to downtown! One of goals is to offer all the charm of a downtown stay at a fraction of the cost. I'm sure our staff will appreciate reading this review and knowing that their hard work...

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5 of 5 stars
Savannah, Georgia
15 May 2008

Very pleasant visit. Room was large and very clean. I would return for another visit. more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for posting such kind words about our hotel. As our goal is 100% guest satisfaction, it is always nice to hear we are getting closer to that goal.

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4 of 5 stars
knoxville, tennessee
5 May 2008

Husband, dog and i stay at this hotel for its proximity to our son's apartment. Hotel is clean, breakfast is o.k., staff and housecleaning crew is super friendly. Hi speed internet works perfectly. Beds were very comfortable. Hotel is quiet, but typical Charleston traffic makes get in and out a typical Charleston challenge. more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for their comments. Our staff always enjoys hearing that their efforts are noticed. We will continue towards our goal of 100% guest satisfaction.

Save Review
3 of 5 stars
Jacksonville, FL
1 May 2008

The hotel was a decent stay however some things did irk me regarding the stay. First off as you come into town there is a sign advertising 74/night accomadations. However I had already had a prebooked reservation that you cant cancel, then when you get to the hotel it advertised 79/night hotel. So it appears just wait until you get... more

Reviews of Best Western Sweetgrass Inn

( 1-10 of 53 )
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Best Western Sweetgrass Inn Also Known As

Address: 1540 Savannah Highway, Charleston, SC 29407-7845