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Best Western Sweetgrass Inn

1540 Savannah Highway Charleston, SC 29407-7845
Modern 2-story - 3 mi from historic Charleston, 5 mi from beach.
Check Rates and Availability: £65 $115 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 4 of 5 stars Based on 59 traveller reviews
  • What to Expect:
    • 4 based on 44 reviews Rooms
    • 4 based on 43 reviews Service
    • 4 based on 45 reviews Value
    • 4 based on 45 reviews Cleanliness
    • 4 based on 6 reviews Pool
  • Recommended For:
    • 60% based on 48 reviews Families with Small Children
    • 60% based on 48 reviews Older Travellers
    • 50% based on 48 reviews Families with Teenagers
    • 50% based on 48 reviews pet owners
    • 40% based on 48 reviews Young Singles

Reviews of Best Western Sweetgrass Inn

( 11-20 of 60 )
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4 of 5 stars
New York City
19 Jun 2008

I don't know where some of the less-than-wonderful reviews are coming from, but as a frequent traveler to Charleston, I'd have to say that I love this hotel! The prices are amazing for a property with this kind of prime location. The service is commendable and really attentitive. For a Best Western, my husband and I were a bit hesitant,... more

Management response from
SICGM, Bill Richards, General Manager

It is always such a pleasure to know that our efforts are being noticed. I would like to thank this guest for posting their review and for having such nice things to say about our property.

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4 of 5 stars
Delaware, Ohio
14 Jun 2008
1/1 found this review helpful

This was our fourth stay at the Sweetgrass in Charleston, but the first with the new management. What a huge difference. A breath of fresh air compared to the previous stays. The new desk clerk was so much friendlier, smiling, and didn't make us wait nearly as long. The other desk clerk was a total jerk, talking on the phone,... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for their review. It is our goal to not only satisfy every guest who visits with us, but to make sure they enjoy their visit to Charleston as well. It is nice for our staff to hear that their hard work is appreciated.

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4 of 5 stars
pammy7
13 Jun 2008
1/1 found this review helpful

Just returned from this Best Western and we had a good stay! All of the staff were so friendly, from the desk staff to housekeeping, I have never seen more friendly people. Good breakfast choices.Only thing we did incur was a couple palmetto bugs one night, I think they are pretty common in the area though. Beds were very comfortable... more

Management response from
SICGM, Bill Richards, General Manager

I am very happy to hear that this guest was satisfied with their stay. Our goal is to not only provide clean, comfortable accommodations, but to make sure our guests enjoy their visit to Charleston. I'm sure our staff will be very happy to learn they satisfied another guest!

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4 of 5 stars
KansasTravelgrl
11 Jun 2008

My husband and I stayed here on June 5th and 6th, 08. When I entered the room I was pleasantly suprised at the size of the room with a small sitting area as well. Modern, updated bedding, and a satisfying jump start breakfast. The first morning the tub was VERY slow to drain. But after reporting it to the front... more

Management response from
SICGM, Bill Richards, General Manager

I am very happy to hear that this guest enjoyed their visit with us. And, they're right, our prices cannot be beat when compared to downtown! One of goals is to offer all the charm of a downtown stay at a fraction of the cost. I'm sure our staff will appreciate reading this review and knowing that their hard work...

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5 of 5 stars
Savannah, Georgia
15 May 2008

Very pleasant visit. Room was large and very clean. I would return for another visit. more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for posting such kind words about our hotel. As our goal is 100% guest satisfaction, it is always nice to hear we are getting closer to that goal.

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4 of 5 stars
knoxville, tennessee
5 May 2008

Husband, dog and i stay at this hotel for its proximity to our son's apartment. Hotel is clean, breakfast is o.k., staff and housecleaning crew is super friendly. Hi speed internet works perfectly. Beds were very comfortable. Hotel is quiet, but typical Charleston traffic makes get in and out a typical Charleston challenge. more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for their comments. Our staff always enjoys hearing that their efforts are noticed. We will continue towards our goal of 100% guest satisfaction.

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3 of 5 stars
Jacksonville, FL
1 May 2008

The hotel was a decent stay however some things did irk me regarding the stay. First off as you come into town there is a sign advertising 74/night accomadations. However I had already had a prebooked reservation that you cant cancel, then when you get to the hotel it advertised 79/night hotel. So it appears just wait until you get... more

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5 of 5 stars
Chesapeake, Virginia
29 Apr 2008

We spent two fabulous days in Charleston as part of our 1st anniversary road trip to SC. We chose BW Sweetgrass Inn for its value & relative close proximity to historic downtown. If I were to give any negative comments, it's just that it's off of a very busy street which was a bit challenging on Saturday late afternoon to... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this guest for posting such kind words about our property. It is nice for our staff to hear that their efforts are making a difference. Thanks!

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2 of 5 stars
Boston, Mass. USA
26 Apr 2008

Just returned back from the great city of Charleston. We were extremely disappointed in the cleanliness of the hotel room at the BW. We spoke with other guests at the hotel who had similiar experiences. Obviously, there is NO inspection of the housekeeping services in these rooms. The room had a strong moldy smell that even the a/c on high... more

Management response from
SICGM, Bill Richards, General Manager

We were quite surprised to learn of this guest's dissatisfaction as they did not, during their stay, inform us about any problems. Instead, they waited until after their departure when nothing could be done to address the issue. Nevertheless, we appreciate the feedback and the opportunity to improve. Our goal at the Best Western - Sweetgrass Inn is 100% Guest...

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2 of 5 stars
San Francisco
24 Mar 2008
1/1 found this review helpful

This place is a little outside of town - about a 10 minute drive. Overall it was clean, safe, and comfortable but I think there were bedbugs! Both my husband and I developed really itchy bumps a day after staying here. I can't be sure, and otherwise it was just fine, but do beware. If you are willing to risk... more

Management response from
SICGM, Bill Richards, General Manager

I would like to thank this reviewer for their kinds words. I would also welcome this reviewer to contact me personally so we can determine which room she stayed in. We take the recent return of bed bugs to the hotel industry quite seriously. As such, we have our associates trained quarterly by professional exterminators in how to detect bed...

Reviews of Best Western Sweetgrass Inn

( 11-20 of 60 )
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Best Western Sweetgrass Inn Also Known As

Address: 1540 Savannah Highway, Charleston, SC 29407-7845