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All 92 Columbia hotels

Extended Stay America - Columbia - West

2.0 of 5
450 Gracern Rd, Columbia, SC 29210
Hotel amenities
Extended Stay America - Columbia - West
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26%
Ranked #67 of 92 hotels in Columbia
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26 reviews from our community

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    1
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    14
Date Rating
Mankato, Minnesota, United States
1 review
2 of 5 stars Reviewed 23 April 2013

This place was unclean. I will never stay there again. I believe that the staff wears too many hats and need more assistance so that they can better serve their customers. The laundry room needs to be updated and cleaned. I can not understand how they want people to wash their clothes in those dirty machines. Also the room I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review
25 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were not happy with your stay. Please accept my apologies. Your comments were reviewed by the staff, and we will use it as a training opportunity to make sure your experience is not repeated. We continually work to... More

IRONTON
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 March 2013

Great value, the staff is friendly and accommodating. The rooms are clean, and most open onto the balcony, instead of a hallway, which is nice. You can open the window and be exposed to a little sunshine when the weather is nice. The rooms are a little small, definitely not meant for a bigger group but probably OK for a... More

Was this review helpful? Yes 1
See 5 more reviews by REBECCA H for Columbia
Garden Grove, California
1 review
5 of 5 stars Reviewed 15 February 2013

The cleanliness of the room was immaculate, which is by far the most important thing to me. This allowed for a pleasnt stay and a great night sleep on the exceptionally comfortable beds. The employee at the front desk was courteous, professional, and really well mannered which streamlined the check in process. The amenities were perfect and unbelievable for the... More

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Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 28 January 2013

Upon arriving I was impressed with the cleanliness of the outside areas. Greeted promptly by a male, Name on tag (Dexy), very friendly, smiling face. He made check-in easy and fast. He was able to give me some idea's for local dining and some directions. I found the room very clean with a comfortable bed, and equipped with enough towels,... More

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Knoxville, Tennessee
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 January 2013

Upon arrival I was impressed by the exterior of the property . . . . dont judge the book by the cover!!!!!! I entered the office and was greeted by a male with a bright red mohawk he was seated and only stood once because his jacket was wrapped around his chair which kept him from being able to roll... More

Was this review helpful? Yes 3

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Holden Beach, North Carolina, United States
1 review
4 of 5 stars Reviewed 20 November 2012

I actually wasn't sure what to expect when I booked the hotel.Most of the reviews I had seen were a couple of months old.I never saw any roaches,there were a couple of little ants the first day but after that I didn't see any bugs.The bed was EXTREMELY comfortable.I wish there had been more channels on the tv since I... More

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Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 24 September 2012

I stayed on the first floor and there were enormous roaches in my room and crawling around outside when I went to do my laundry. The service was also sub-par. I had to deal with rude staff when I checked out. But the worst part of this experience was definitely the rampant roach infestation.

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cripley, Owner at Extended Stay America - Columbia - West, responded to this review
8 October 2012

Thank you for your recent review of your stay. I am so disappointed that we did not meet your expectations. Please accept my apology. To make sure this doesn't happen again, I am personally visiting this site to inspect. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at... More

Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 July 2012 via mobile

The rooms looked just as an extended stay would. Regular furniture. Had cable, Internet, and such included. For the most part it was clean, pretty quite, especially considering how close to the highway it was. They allowed dogs so that made me happy. And the clerks Mrs Kim, Amy, and dexty were always friendly and helpfull!

Was this review helpful? Yes
See 9 more reviews by SnakPak3 for Columbia
cripley, Owner at Extended Stay America - Columbia - West, responded to this review
8 October 2012

Thank you for your great review of our property. I'm glad that you enjoyed your stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 12 January 2012 via mobile

After waiting 20 minutes for someone to show up so I can check in and rude service I was able to get in the room that was overall not very clean. Regardless... Service is a joke ... I do not recommend and I'll not be back here ever

Was this review helpful? Yes 1
dc
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 22 October 2011

This place should be closed it is very very dirty and gross full of bugs and people raising cane all night long. Do not stay here you will be very sorry. Fighting in rooms and outside all night long. It is the worst extended stay I have ever seen.

Was this review helpful? Yes 1
 
 
Extended Stay America - Columbia - West
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Additional Information about Extended Stay America - Columbia - West

Also Known As:
Extended Stay America Columbia
Extended Stayamerica Columbia West
Address: 450 Gracern Rd, Columbia, SC 29210
Region: United States > South Carolina > Columbia
Amenities:
Business Centre Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #67 of 92 hotels in Columbia
Price Range: £
Hotel Class:2 star (2*)
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