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Isle of Palms

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The Palms Hotel


Hotel class 2.5 of 5
1126 Ocean Blvd., (formerly Holiday Inn Express), Isle of Palms, SC 29451
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Reviews you can trust

65% Recommend
3.5 of 5 stars 109 reviews
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By trip type
All (109)
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3 of 5 stars
Tennessee
14 Sep 2009 | Trip type: Couples

Oceanfront room wasn't available, but got the next best thing...partial ocean view, which offered a great view of the sunrise, beach, and pier. We were able to check in earlier than the 4 p.m. time, which was nice and gave us some beach time our first day. Loved the proximity to the beach but we were disappointed that the vendor... more

Management response from
Islander084, Assistant General Manager

The comments of this guest was much appreciated. We do have a wonderful location and friendly staff. If there are problems, then we strive to fix them as was noted by this guest calling to report the issues and maintenance immediately responding. I do hope that this guest does return, as we want to correct the things that are in...

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5 of 5 stars
COLUMBIA,SC
25 Aug 2009 | Trip type: Couples

great staff gave us advice where to park,eat,drink,and find good music, all close by.thanks,joe&cindy. more

Management response from
Islander084, Assistant General Manager

I am happy to see another good review for The Palms Hotel. Our staff here is very friendly and tries to help our guests with any information they may need. I am so glad to see that this guest experienced that. We look forward to serving the needs of this guest in the future.

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3 of 5 stars
Ohio
13 Aug 2009 | Trip type: Family
1/1 found this review helpful

First let me say that the ocean view rooms are well worth the price. As you can see from the attached photo, you really do get a wonderful ocean view. High tide is very relaxing to listen to. The staff is very nice. I do agree with another reviewer who states that the photos of rooms are deceiving. The furniture... more

Management response from
Islander084, Assistant General Manager

I would like to thank this guest for taking the time to write a review for our property. Guest feedback is very important to us and helps us to improve our service. I noticed that this guest stayed back in March before we got new carpets for all our guest rooms. We knew it was time, and we are very...

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4 of 5 stars
Duluth
7 Aug 2009 | Trip type: Couples

We really enjoyed our stay at The Palms. Everything was better than expected and the staff was one of the most helpful we have had the pleasure of meeting. Those who commented upon the "parking" not being on the property or being inconvinient definitely are wrong - the parking is just across the street and the walk to the hotel... more

Management response from
Islander084, Assistant General Manager

I appreciate the time this guest took to write a review for our property. It always makes us happy to read how much someone enjoyed their accommodations and the service they received from our friendly and helpful staff. It shows us that our hard work is really appreciated and makes it worthwhile. We definitely look forward to seeing this guest...

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5 of 5 stars
New Hope, PA
23 Jul 2009 | Trip type: Couples

The location is fabulous; the hotel could not be better, the rooms clean, well-appointed, the view of the beach and ocean breathtaking - but what singles out the Palms Hotel for us year in and year out is the service. From maintenace to house keeping to the guest sercvices representatives - everyone is friendly, service-minded and intent on delivering a... more

Management response from
Islandlife00, General Manager

I would like to thank these guests for taking the time to write such a nice review. Our staff always tries to do everything they can so that our guests have the most enjoyable stay. I want to thank these guests for their repeat buisness, and look forward to serving them again in the future.

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5 of 5 stars
Ohio
12 Jul 2009 | Trip type: Couples

I love the beach front view, accessto the beach, the sound of the surf, the smell of the ocean spray, it is truly a beach front value, I stay here every year, wish I still lived in Chas S.C. The staff was great more

Management response from
Islandlife00, General Manager

Our beach front views and private balconies really seperate our hotel from the other ones on the island. The location and service puts the Palms Hotel on a level of its own. We are glad to have served another satisfied customer.

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5 of 5 stars
Charleston, SC
10 Jul 2009 | Trip type: Friends getaway

The location of the Palms Hotel is great extremely close to the windjammer which has great music and good times for all. We were greeted by warm and friendly staff and had a great time relaxing by the pool! The views are great and i would recommend a visit to all who would like to have a fun and relaxing... more

Management response from
Islandlife00, General Manager

The Palms Hotel is located in the middle of the commercial district of Isle of Palms. This makes us the perfect beach get away for those who do not wish to drive. There is a popular music venue less than one block away, that frequently has famous bands play. The friendly hotel staff gives the "southern charm" that makes everyone...

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5 of 5 stars
Charleston
6 Jul 2009 | Trip type: Couples

Everything was perfect from check-in to Check-out. I enjoyed the clean pool and close walk to the beach. Everyone that worked there were very nice and helpful with anything I requested. I recomend this hotel for anyone traveling to the Isle of Palms. more

Management response from
Islandlife00, General Manager

I am so glad to hear how much this guest truly enjoyed their stay. The Palms Hotel's accommodations, location, and service helps to make everyone's stay at the Palms Hotel a memorable one. Thanks for sharing your comments.

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2 of 5 stars
Claremont, NC
1 Jul 2009 | Trip type: Couples

My husband and I stayed here 3 years ago on our honeymoon and had a decent room. This time it was not so great for our 3 year anniversary. At first, we were able to check in early and the staff was very nice. The pool seemed clean and the beach access was great. We liked renting the chairs and... more

Management response from
Islandlife00, General Manager

I want to thank this guest for sharing their comments on trip advisor. We appreciate the gracious comments about our staff, service, and amenities. I hate to hear that the room was not as good as the one that the guests were in 3 years ago. I apologize for the condition of the room that these guests stayed in, as...

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3 of 5 stars
iwork2play
23 Jun 2009 | Trip type: Family

Good things to say...they let us use the lobby bathroom to change clothes and play on the beach until our room was ready at 4, everything was within walking distance (food, beach, shopping etc) the staff was very friendly, that part of the beach was beautiful. The bad...had to park away from the hotel in public parking, there were unsupervised... more

Management response from
Islander084, Assistant General Manager

I would like to thank this guest for their review. We do try to accommodate our guests when they arrive early and their room isn't ready. We get them set up with parking, somewhere to store their luggage, and allow them use of the facilities. We know that people are usually anxious to get out to the beach. There is...

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The Palms Hotel Also Known As

  • Palms Hotel Isle Of
  • Palms Isle Of
Address: 1126 Ocean Blvd., (formerly Holiday Inn Express), Isle of Palms, SC 29451
Isle of Palms hotels The Palms Hotel
3.5/5.0
109