Everything was up to par at this hotel! The beds were comfortable with lots of pillows. Sit and dine in downstairs restaurant. Great staff!
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- Sheraton Hotel North Charleston
- Sheraton Charleston
- Charleston Sheraton

Everything was up to par at this hotel! The beds were comfortable with lots of pillows. Sit and dine in downstairs restaurant. Great staff!
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Thank you for sharing your experience! We are very proud of the team we have and the memories they create for our guests!
Thanks again for the posting and we hope you can stay with us again soon!
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Recently attended an event. The lobby which had been recently renovated looked very nice; the meeting rooms are lovely. However, the guest rooms are another story. The property is updating the rooms, but short of gutting an entire floor, they are stuck with small rooms that can only be painted and furniture updated. Bathroom is tiny. Maid service never came....
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Thank you for taking the time to share your observations, we value your opinions and feedback for improvement.
Please accept our apologies for the less than expected service from your room attendant. Your experience is not the standard and your concerns will be shared with the housekeeping team. New guestroom locks are being installed and the 7th and 8th floor...
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Stayed at the Sheraton this past weekend for 2 nights and we both were completely happy with it. The room was very clean and the bed 100% comfortable. The personnel were friendly and exceptionally helpful. This hotel offers a free shuttle from the airport to their facility and another free shuttle to the visitor center downtown. We were upgraded to...
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Thank you taking the time to share your observations! We truly appreciate the compliments. Our club lounge team is an asset to the entire team and it is my pleasure to share your sentiments with each of them.
The shuttle service is a wonderful opportunity to explore the historic downtown area and enjoy our Southern culture.
Again, thank you for...
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1 night and I am here now checking out tomorrow.
I read all the reviews and booked anyway, then looked back at it prior to my trip and called the Aloft and made the inquiry as well read their reviews. I knew this was an older property, 30 + years to be more precise, and went with it anyway............how I...
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Hello and thank you for sharing your observations and concerns. We do appreciate your feedback for improvement regarding the physical aspects of the property, as well as the compliments to our team members.
Your satisfaction is important to us. I trust that the compensation that our Assitant Front Office Manager extended for the challenges you shared with him met with...
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I had read in a review that this hotel was in need of an interior update.
That just was not the case ! The lobby was very attractive and so were the rooms. They had great beds with very comfortable linens. The pool had both an interior and exterior portion and was quite large. It was only a 15-20 minute...
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What a welcome review! Thank you!
The beds are the Sheraton Sweet Sleeper II and are wonderfully soft and inviting and the linen just seems to brighten the day! Speaking of the pool, what a great way to while away an hour in the heated indoor pool...order a beverage and enjoy!
Charleston is so rich with history and amazing things...
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This is a great hotel for a quick stay at the airport. Nice. Comfortable. However, we were offered breakfast on the club level starting at 6:00 a.m. We had to catch a plane and needed to leave the hotel by 6:15 a.m. The breakfast did not show up until 6:15 and when it did the staffer's key did not work...
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We apologize for the inconvenience you encountered with the delay of service in the Club Lounge. Unfortunately things sometime happen that are unexpected and unplanned, we are striving to eliminate both. The Club Lounge is wonderful way to begin or close any day and the staff is committed to making your Charleston visit a memorable one.
Again, our apologies for...
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We booked the Sheraton Airport Charleston as we were taking a cruise out of Charleston on Oct 22/2011 as we wanted the hotel/cruise package where we stayed the one night and parked our car for a week. The hotel was excellent for our needs ;good, clean rooms /good breakfast, and very helpful staff. The hotel provided a shuttle bus for...
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Thank you! We are very proud of the team we have, Alex and Percy are excellent examples of Southern hospitality. The cruise terminal is a welcome industry in Charleston and with the completion of the newly proposed terminal we are in hopes that transportation will be much improved.
Thanks again for the encouraging words and come back soon!
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We stayed at the hotel on our way out of Charleston after visiting the city and also Savannah. Easy to locate and find, beautifully maintained, excellent bed, linens, very clean and in good condition.
The restaurant was just so so and the evening we stayed there, the service was in the bar only.
Free wi-fi, good business center but should...
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Thank you for the kind response. We are excited that you chose us as your travel partner in Charleston! Monikers Lounge is available for our guests for evening service, as well as enjoy the happy hour pricing for light meal or snacks. Don't forget we have complimentary Starbucks coffee in every guestroom. Once again, thanks and we hope to see...
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Returning to Charleston after a journey through the South, we stayed here for the night, before our morning flight. The only positive thing to say is that at least we were only here one night. The hotel didn't look great from outside, and inside was not much better. Our linens were dirty (we found a hair on them that was...
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We booked this hotel on Priceline, like we always do. We never book below a 3.5 star category in order to make sure its a nice place. This hotel was quite a disappointment. We have stayed at a Sheraton property previously (Orlando) and it was fantastic. This location simply does not live up to the Sheraton name. The lobby looks...
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Thank you for taking the time to share your observations and comments. We truly value each guest commentary and feedback for improvement. We are proud of the gathering space in the lobby area and look forward to the new and exciting improvements planned for the remainder of the facility.
Please allow me to share some of the changes that have...
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