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Holiday Inn Rapid City - Rushmore Plaza

3.0 of 5
505 N Fifth St., Rapid City, SD 57701
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Holiday Inn Rapid City - Rushmore Plaza
Ranked #12 of 50 hotels in Rapid City
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162 reviews from our community

    Trip type
Traveller rating
    75
    46
    23
    10
    8
Date Rating
Billings, Montana
1 review
4 of 5 stars Reviewed 16 May 2013 NEW

Everything about this hotel was very good except....see below. The best part was the hospitality of Savannah Brecht at the front desk upon check in. She was very friendly and resourceful. The food was good, the hotel bar was good. My only complaint was that upon entering my room, the temperature was 76 deg. I turned on the AC to... More

Was this review helpful? Yes
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
17 May 2013

I sincerely appreciate your review. I would like to apologize for the attitude of indifference you experienced at our front desk. I can assure you that is not acceptable behavior and it has already been addressed. Thank you for the overall good review and for recognizing Savannah has a super star in customer service. We appreciate your time and you... More

North Pole, Alaska
1 review
5 of 5 stars Reviewed 10 May 2013

Jessica, Allison and Ally at the front desk have been great and have been very helpful and professional during our stay. They always had a nice smile and a friendly greeting. Mack and trainee Stephen were great as our servers in the restaurant on prime rib/crab Friday. What a wonderful experience we had with them. Anthony was our shuttle driver... More

Was this review helpful? Yes
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
17 May 2013

I am so pleased that you took the time to recognize so many of our team members and their commitment to customer service. We work very hard at making sure the team is enjoying their experience here at the Holiday Inn. It is great to hear that you noticed that. Please stat with us again soon. Sherry Beck General Manager More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013 via mobile

This Holiday Inn is outstanding! The rooms are very big and clean. Breakfast was wonderful and there were many items on the menu - and kids eat free! Nice surprise. Customer service is the best I've ever received at a hotel - Savannah was such a delight and always remembered our names! Don't get service like that too much anymore.... More

Was this review helpful? Yes
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
17 May 2013

Thank you so much for the raving review. Savannah is a gem at the Holiday Inn, I am so happy you were able to experience her outstanding service. We appreciate your business and hope to see you again soon. Sincerely, Sherry Beck General Manager More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

Great place to stay. Help desk very friendly. Twana took very good care of us. Cindy at the coffe was great an makes and excellent mocha. The food at the restaurant is very good. They have a great breakfast buffet Sundays. Sautrday evenning all you can eat crab legs and prime rib. Wlking distance to downtown and a short drive... More

Was this review helpful? Yes
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
17 May 2013

Thank you for taking the time to write a review. Wee appreciate the recommendation. Sherry Beck General Manager More

West Plains, Missouri
Top Contributor
54 reviews 54 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 May 2013 via mobile

My company booked me into this Holiday Inn while I was in town for two weeks. I was skeptical as I had had bad experiences with Holiday Inns in the past. This hotel is exceptional! From the front desk staff, especially Tawana, Paula, and Lindsey - you are made to feel very welcome and taken great care of. The room... More

Was this review helpful? Yes
See 5 more reviews by Tlsenn for Rapid City
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
3 May 2013

Dear TIsenn, We sincerely appreciate the detailed review. It is comments such as yours that continue to inspire great service. Be assured we share all comments with the entire team. Lindsey, Twana and Paula will be highlighted and congratulated for making a great impression on you. I am so sorry about the glitches with the elevators. We just completed an... More

Rapid City, South Dakota
Top Contributor
50 reviews 50 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 8 April 2013

This is one of the nicest holiday inns I have ever seen. It has a really great atmosphere. "The Grille," the hotel's restaurant is known locally for its great food, and it is located very near the civic center and close enough to down town to walk in the summer. I would recommend this place to any visitor to our... More

Was this review helpful? Yes
See 40 more reviews by lostlanternoa for Rapid City
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
3 May 2013

Thank you so much for your kind words and great recommendation. We really appreciate your review. Sherry Beck General Manager More

Yorktown, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 March 2013

From the desk clerks (Ally and the rest) to the shuttle driver and the manager - and every other employee I encountered, they were the friendliest and most helpful group of Holiday Inn employees that I have ever met. My room was immaculate and spacious and the rest of the hotel very well kept, the food was very good, the... More

Was this review helpful? Yes 1
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
25 March 2013

Thank you for the review titled "Very Nice Hotel". We appreciate your business and your kind remarks. I have passed along your comments to the entire team. It is reviews such as yours that continue to motive and inspire great service. We look forward to your return. Sherry Beck General Manager More

Anywhere,USA
Top Contributor
71 reviews 71 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 23 March 2013

First off, the place is dull. I know they did some remodelingin recent years, but still feels dark inside. Elevators are slow. Rooms are average at best. Bathrooms feel old. When you are in the dead of winter in Rapid City, and the wind is blowing, spending $150 a night for a room and then having walk what feels like... More

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See 13 more reviews by MisterFeedback for Rapid City
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
25 March 2013

Dear MisterFeedback, I want to personally apologize for your disappointment with our hotel. You can be confident that we will follow up on your concerns to ensure that others are not disappointed in the same way. We appreciate your making the effort to share your experience with us and hope you will stay with us again. Sincerely, Sherry Beck General... More

Sutherland, Nebraska
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 March 2013

With the exception of only one elevator working, our stay at the Holiday Inn Rushmore Plaza was very pleasant. The sleeping room was spacious and clean, and the meeting rooms were very convenient. The convention staff took care of all of our needs, and graciously helped with all of the special requests we made. They definitely went over and above... More

Was this review helpful? Yes
See 8 more reviews by Nebraska O for Rapid City
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
21 March 2013

Thank you for staying at our hotel. We appreciate your business and your review. I apologize for the inconvenience of having only one operational elevator. We are in the final stages of upgrading our elevators to ensure a faster and more energy efficient product. Thank you for your patience and I hope to see you again very soon. Sincerely, Sherry... More

Rapid City, South Dakota
1 review
5 of 5 stars Reviewed 10 March 2013

I would definitely stay at this hotel again! Great service, immaculate rooms and great accommodations. The staff was always helpful. The property is well kept and location was great. It was easy to navigate the city and get to the highways.

Was this review helpful? Yes
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
13 March 2013

Thank you for being a guest at our hotel. We appreciate your business and your kind remarks. We look forward to your return. Sherry Beck General Manager More

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Additional Information about Holiday Inn Rapid City - Rushmore Plaza

Also Known As:
Holiday Inn Rapid City - Rushmore Plaza Hotel Rapid City
Holiday Inn Rapid City - Rushmore Plaza Hotel
Holiday Inn Rapid City
Rapid City Holiday Inn
Address: 505 N Fifth St., Rapid City, SD 57701
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Rapid City
#12 Family Hotels in Rapid City
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Whether you want to relax in luxury, site see, shop, or be entertained-the Rushmore Plaza Holiday Inn is the place where first impressions are just the beginning. Legendary service, memorable events, extraordinary! You ll have room to work, relax and make the most of your day. Amenities such as free high speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can take a dip in our pool or relax with a cool one at the Fountain Court Lounge. And when it s time to dine, we have your favorite dish in the Grille. Located only minutes from some of the most spectacular sites in the world including, Mt. Rushmore National Memorial, Wind Cave National Park, Badlands National Park, Crystal Cave National Monument and Crazy Horse Monument puts us in the center of all the attractions. In addition, to those sites, Sturgis home of the Sturgis Motorcycle Classic and Deadwood are also only minutes away. ... more   less 
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Holiday Inn Rapid City - Rushmore Plaza
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