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Rapid City

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GrandStay Residential Suites Rapid City


Hotel class 2.5 of 5
660 Disk Dr, Rapid City, SD 57701
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Reviews you can trust

71% Recommend
3.5 of 5 stars 7 reviews
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By trip type
All (7)
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5 of 5 stars
Memphis
1 Dec 2009 | Trip type: Couples

I can normally find alot to complain about, but this one was hard to find. The hotel and room was great! The hot tub was deffinately hot. The only thing we found that could be better was: the shower head could be up-dated and a slip mat wouldn't hurt. Otherwise, everything was perfect. On the other side of the mall... more

Management response from
Lynn Seifert, General Manager

Thank you for your great rating and good comments! Lynn Seifert, G.M.

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1 of 5 stars
United States
2 Oct 2009 | Trip type: Family

My husband, my two kids, and I booked a room in this hotel for 10 nights at the military rate since we were in to process of moving to another duty station. - guests are instructed to put their garbage in the hallways for pick up so if you are in the halls between 6pm and 8am you have to... more

Management response from
Lynn Seifert, General Manager

Thank you for your comments regarding your stay. I do not recall the events that took place and really hope to hear from you, in order to determine who posed as the manager, and more importantly, make sure these types of incidents do not take place again. I am truly sorry for the problems you experienced. The military business is...

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4 of 5 stars
Orange County, CA
14 Aug 2009 | Trip type: Family

The hotel is in a safe area near the interstate. I was told this was a business hotel, but it was full of families, which was fine for me. The pool is indoor and it had a gym. The rooms were large and clean. The furniture looked a bit dated though. The kitchen was large, but a bit outdated as... more

Management response from
Lynn Seifert, General Manager

Thank you for taking the time to review us, we appreciate your comments. We hope to serve you again the next time you are in the area!

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1 of 5 stars
Alliance
19 Aug 2008 | Trip type: Friends getaway
1
person found this review helpful

We made a reservation through their website and received the confirmation of acceptance at the stated rate. We checked into the hotel and were told the rate we had booked on the internet was for government employees, but they would honor the rate. About 15 minutes after we got into the room, they called and told us we would have... more

Management response from
Lynn Seifert, General Manager

The guest is right, this rate should never have been available for a non-government employee, and the guests' case was handled very badly at the hotel at check in. We have taken steps to ensure this does not happen again. We have also apologized personally to the guest and attempted to make up for our mistake. We hope they will...

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4 of 5 stars
Winnipeg, Manitoba
2 Aug 2008 | Trip type: Family
1
person found this review helpful

The hotel was easy to find once we arrived in Rapid City. Location was ok, sort of off the beaten path, but was quiet. I had a 1 bedroom suite, which was alot smaller than I thought it would be. The hide-a-bed was very uncomfortable and I wouldn't recommend sleeping on it. It was nice to have a kitchen but... more

Management response from
Lynn Seifert, General Manager

Thank you for your comments, we appreciate you taking the time to review us. We have added waffles to our menu, we hope you will choose us again when you are in the area.

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4 of 5 stars
Harrod, OH
5 Oct 2007 | Trip type: Family

The Hotel was vey nice. The staff was very helpful throughout our stay. Prompt and courteous. The room was impeccable. Clean, neatly furnished and well appointed. The place was so quiet you'd have thought you were the only patrons. Our only complints of the stay? The exhaust fan wasn't terribly effective and the eggs at breakfast were only so-so. I... more

Management response from
Lynn Seifert, General Manager

Thank you, we're glad you enjoyed your stay!

Great!
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5 of 5 stars
Las Vegas, NV
7 Aug 2007
5
people found this review helpful

This hotel had only been open about two months so it was very clean and nice! We had a one-bedroom suite with a TV in each room, good internet service, and nice furniture. I would have preferred a king size bed, however, it seems they only have queens. It is located off the freeway in a quiet area with lots... more

Management response from
Lynn Seifert, General Manager

Thank you for the nice comments!

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GrandStay Residential Suites Rapid City Address

660 Disk Dr, Rapid City, SD 57701