First, the good stuff. The rooms were clean. The hallways and room were newly painted. The beds were comfortable. My request for an extra blanket and pillow was granted without any trouble. Some negatives for me: (1) My biggest "negative" was that there was no guest computer in the lobby, even though it is advertised in text and photos on... More

Driving back from spring break, there were no hotels available in Chattanooga except for a. Residence Inn downtown for over $200 per night with taxes. This Quality Inn hotel was about 15 minutes off the interstate. It is a 80's style hotel but clean. We are a family of four. We were very surprised there was no elevator and had... More

After finding roaches in one room we moved to another. Found candy wrappers on the floor. Old soap and hair in shower. Also had Sheetrock patches throughout bath that hadn't been painted or smoothed out. Pathetic!!!!

When we checked in, we did not have time to inspect the room, I sure wish i had. The screws were missing from the window tilt latch, causing the top of the window sash to tilt in. The lock on the bathroom door didn't work and one of the toilet seat hinges was broken, causing the seat to be loose.... More

I usually enjoy staying at Quality Inn. The price was what I was used to. My first disappointment was a smell in the hall. When we entered the room all over were obvious signs of neglect. It was obvious that they had not been doing routine repairs to the rooms. The breakfast which had potential was set back by the... More

Checked in and checked right back out. Toilet seat was disgusting. Holes in the sheets. Had a terrible smell of onions when we walked into the lobby. Do not stay here. Manager offered another room but that was out of the question. Felt very uncomfortable from the moment we walked in the door.

SECURITY SITUATION WAS UNNERVING: 1. The back entrance is always unlocked. In fact, it looked as if it had been broken in-to. 2. I locked my keys in our room, so I needed to get in. Without asking for proof of my room number, the man behind the front desk took my word for it and gave me room keys.... More

I wish I had read this BEFORE making reservations for my mother! I called on the phone and talked with someone AND made a reservation online with a senior citizens discount. We get here and find out there is NO ELEVATOR!!! I was so mad. I told them that just the word SENIOR CITIZEN should have sent a RED FLAG... More

This hotel was reserved for us by a possible employer. It was Memorial Day weekend and most everything within a 20 mile radius was booked. I researched this place and was somewhat dismayed, but figured we had little choice if we wanted to be close. However, I was pleasantly pleased. First things first, this is not the Comfort In as... More