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Four Points by Sheraton Knoxville Cumberland House

3.0 of 5
1109 White Ave, Knoxville, TN 37916
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Four Points by Sheraton Knoxville Cumberland House
Ranked #10 of 92 hotels in Knoxville
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100 reviews from our community

    Trip type
Traveller rating
    47
    41
    7
    2
    3
Date Rating
Croydon, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 10 May 2013

Booked a a night stay to break our car journey between Nashville and Wilkesborough. I had expected a normal Sheraton so first impression was disappointing. However, this was soon dispelled by the friendliness of the reception staff. A very modern hotel. Excellent room/facilities and a short walk to downtown. Enjoyed the best breakfast of our trip at this hotel which... More

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Beavercreek, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

This is a nice hotel. Clean, comfortable, close to downtown and a lot of good restaurants. The wireless internet is super slow otherwise I would give the hotel a five rating. Staff is very friendly and helpful. It costs $ to park at the hotel. Will stay again when I'm in town.

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See 5 more reviews by JCB0812 for Knoxville
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
9 May 2013

Dear valued guest, thank you for writing about your experience while staying at our hotel. We are very pleased you enjoyed our downtown location and service, and clean rooms. Please stay with us again when you are in Knoxville. Warmest Regards More

Colorado
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 May 2013 via mobile

Reasonably clean, walking distance to downtown. Near the worlds fair park. Never ate at restaurant. Has everything you need for business travel. Have a business center if you need to print anything out. Front counter staff very friendly and helpful.

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
7 May 2013

Dear Valued Guest, thank you for taking the time to comment on your experiences while staying at our hotel. You feedback regarding how warm and hospitable our team is, the great food in MK's, and the fair prices really help to reinforce our position. Thank you so much, and we hope to see you again if your travels bring you... More

Lawrenceville, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 April 2013

This is a neat place. Highly recommend. The restaurant was great for dinner and breakfast and very fair in it's pricing. Staff was warm, nice and helpful. Bedding and room was nice and comfortable. Super clean. Big TV. Nice

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
29 April 2013

Thank you for taking the time to recognize our restaurant food, pricing, and large TV's in the guest rooms. We value your loyalty, and appreciate you taking the time to provide us with your feedback. More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 April 2013

We stopped for the night enroute to Myrtle Beach super friendly staff at desk gave us about 10 different restaurant ideas as well as places to see The room couldn't have been nicer very clean very comfortable bed Had breakfast was decent . we will go back next time travel that way

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
7 April 2013

Thank you so much for recoginzing our clean rooms and friendly staff. I am very greatfull for your feedback and very glad we could add to the memories of your trip to Myrtle Beach. Waremst Regards, More

Chicago, IL
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 April 2013

Checked in late just to sleep the night, had a little issue with my room that was quickly fixed, they immediately waived the parking fee. Nice staff. The beds were comfortable, everything was clean, a free bottle of water, and the price was right.

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
5 April 2013

Thank you very much for taking the time to recognize our hotel features, clean rooms, and service. We know you have many choices when you travel, and your feedback helps us to continually improve. Warmest Regards More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 25 March 2013 via mobile

I was here for 5 days for work and I loved it. Room was clean and comfortable, the staff was nice and the food was good. My only complaint is that even though it looked like all hands were on deck for breakfast, they still seemed a bit overwhelmed by the crowd. But overall a great experience.

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
5 April 2013

Thank you for taking the time to comment on our clean rooms, good food, and the service from our staff. We know you have many options when you travel, and your comments go a long way and our team appreciates the feedback. Warmest Regards More

Knoxville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 17 March 2013

Stayed at this hotel about 2 weeks ago. The rooms were great. Clean hotel, close to downtown and UTK. I don't consider myself especially "cheap" but the $8 parking charge they added on at the end of the stay just didn't sit with me well. They never mentioned a parking charge, when I booked the room or at check-in time.... More

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
19 March 2013

Steve, thank you for taking the time to offer feedback regarding your recent stay at the Four Points by Sheraton in Knoxville. If my team failed to discuss the parking charges with you at check-in, and this was missed during the reservation or conformation email process I apologize. As you know, we are located in the Fort Sanders Historical District... More

San Jose, California
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 25 February 2013

Seriously this place has awesome customer service. I wanted to urgently get my suit ironed for a business meeting. Since it was no longer possible to send the suit for laundry, the front desk staff informed me that they will iron it for me. Later that day I learned that the GM ironed the suit! I don't think there are... More

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
26 February 2013

Thank you for your comments regarding your stay. It was my absolute pleasure to help you and hopefully make your day a little more pleasant. Thanks for your loyalty with Starwood, and we will see you the next time your travels bring you to Knoxville. Warmest Regards & Thanks More

Cookeville, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 18 February 2013

My husband and I stayed here for one night only. Friendly check-in and friendly service during breakfast the next morning. Near university, so several parents with college-aged students around. Great atmosphere, great Sheraton-quality bed, great location. The breakfast was good. Sausage could have been better tasting. Omelette good, my husband's fried eggs fixed just like he'd asked. Menu advertised maple... More

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Adam G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
20 February 2013

Dear Valued Guest, thank you for the thorough feedback and review of our property. We appreciate you taking the time to offer your comments, and truely appreciate your loyalty to the Four Points by Sheraton. Jim Rickards General Manager More

 
 
 
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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points By Sheraton Knoxville Cumberland House Hotel
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points
Address: 1109 White Ave, Knoxville, TN 37916
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#6 Family Hotels in Knoxville
#13 Business Hotels in Knoxville
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Fort Sanders Historic District, steps from the Knoxville Convention Center and University of Tennessee ... more   less 
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Four Points by Sheraton Knoxville Cumberland House
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