Warning: the hotel charges $7 for self-parking and provided no warning of that either at reservation time, check-in, or when parking in the garage. Some rooms may have poor wireless internet coverage, but access is free. Nice bedding (not a down duvet, but not a cheap acrylic/polyester bedspread either), real thermostats, power outlets at desk height, adjustable desk chair. Mini-suite... more

I stayed at the cumberland house this past weekend and was pleasantly surprised with the class of service i was given, and am looking forward to my next stay with them.....Hotel was Great... more

I wish Trip Advisor allowed a rating of 3.5 stars, because that's what I'd give this property. I'm a big fan of Starwood & Sheraton properties and have stayed at many. True to the Sheraton properties, this location was very clean with a comfortable bed and nice bathroom. It's also a great location - right between the University and the... more

This is almost a new hotel. We were coming back from Charleston , SC on our way to Ohio. We decided to book the Four Points by Sheraton in Knoxville as it was a convient location on the way back. Check in was smooth. The rooms were clean and comfortable. (BEWARE OF LOCATION)!!! This hotel is built next to aparments... more

Despite the weather (it happen to be raining this particular week), the Four Points Hotels was a welcomed surprise. Notably, the hotel offers inviting room accomodations and modest gym facilities. Hotel customer services was a wonderful experience. Hotel staff member "Claude", in particular, defined what the Sheraton name stands for. If your fortunate enough to meet Claude, expect nothing less... more

The lobby and the hotel are, overall, very nice looking. However, after checking in and riding in the elevators, I had doubts. The elevators took about 10 minutes to get to the lobby -- there aren't that many floors, and their parking lot was empty, so I can't imagine why they were so slow. As I got in the elevator,... more

Nice rooms but horrible service. We flew from California to Atlanta on Saturday and drove in a downpour to Knoxville, arriving just before 9pm. The hotel restaurant was still (barely) open, so we had dinner. The service was snail pace slow. Our daughter had an audition for the UTK Pride of the Southland Marching Band the next morning at 8:30am... more

This hotel is located right off of the Cumberland Strip in the heart of the University of Tenn. campus. It is a beautiful hotel with wonderful accomodations. We have stayed here twice and had a chance to use all of the assets that the hotel has to offer. The rooms are beautiful and VERY Clean! Staff was very knowledgeable and... more

I agree that I try to stay at Starwoods and so stayed here for the points. But, I was glad I did. I stayed here for business when I came in 06 and returned to the same property on two subsequent visits. It is not right downtown like the Hilton, but it is still a very convenient location. I easily... more