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Hilton Knoxville

3.5 of 5
501 West Church Avenue, Knoxville, TN 37902-2591
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Hilton Knoxville
Ranked #27 of 92 hotels in Knoxville
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280 reviews from our community

Traveller rating
    90
    102
    55
    22
    11
See reviews for
Families
57
 
Couples
55
 
Solo
27
 
Business
104
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Knoxville, Tennessee
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

Good hotel, central location. Rooms pretty well maintained except for the incessant drone of elevators in the shaft that permeates the room. While hotel is generally good, the breakfast and room service folks need improvement. Stayed six nights. Breakfast wait staff definitely not professional. Room service could not answer basic questions like the soup of the day. Two of three... More

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Providence, RI
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

This is not a fancy place nor a modern hotel. Rooms are nice and clean not huge. It is just a comfortable place to stay with very nice folks taking care of you. Breakfast buffet is really good. Omelets are terrific. The bar is set up well. Female bartenders not so friendly or helpful. they put on an attitude. The... More

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See 2 more reviews by waylar for Knoxville
Massapequa, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 10 May 2013

Nice pleasant hotel, in a great location. My room was clean, and fairly large. But I had a problem with the shower. The breakfast buffet was very good, with a nice selection of food. If I went back to Knoxville I would consider staying there again.

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Johnson City, United States
1 review
5 of 5 stars Reviewed 9 May 2013

When traveling to Knoxville, TN, this hotel is the place to stay if you are looking for affordable luxury, friendly staff, immaculate rooms, expedited check-in, perfect location with ease of access parking, top of the line security, privacy, and so very much more!

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Review collected in partnership with Hilton Hotels & Resorts

Fort Walton Beach, Florida
Senior Contributor
25 reviews 25 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 7 May 2013

We got a good rate for this hotel and it was a great location for everything we were doing. We were able to walk to local restaurants, movies, and everything else we wanted to do. The front desk staff did not seem to be on the same page. We were not told when we checked in that we had access... More

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See 2 more reviews by smjackson51 for Knoxville
PJordanGM, General Manager at Hilton Knoxville, responded to this review
8 May 2013

Dear Guest, Thank you for choosing to stay at the Hilton Knoxville Hotel. We truly appreciate your business and your feedback. I am pleased that you enjoyed your stay. I do apologize for the lack of communication regarding your amenities that came with your room. We will certainly address this in a positive manner to ensure we avoid it going... More

Athens
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

An older hotel, but there were no sour notes. Pleasant, efficient, friendly staff, and a room that was just fine. I was there for a week long conference, and the hotel was convenient to both the convention center and all the restaurants and shops of old Knoxville. The parking garage, not owned by Hilton, is very small and made for... More

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PJordanGM, General Manager at Hilton Knoxville, responded to this review
8 May 2013

Thank you so much for letting us know about your stay at our hotel. We will look forward to your return. Sincerely, More

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2013

Rented 5 rooms on Executive Floor for Family Gathering during a recent graduation Absolutely perfect! Even the executive floor snack and breakfast were enough for meals Loved the fruit basket and personalized signed card for the graduate's room as a congratulations gesture by the hotel staff This was very convenient to downtown park, shops, restaurants, movie theatre, and symphony. Great... More

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Chattanooga, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 May 2013

We were there for conference. The hotel is average. It is absolutely convenient to all of downtown. We enjoyed our stay however the hotel could use some updating . Our room had water stains all over the curtains .Food an room service was awful so go out an enjoy the market area restaurants. The front desk was very friendly an... More

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See 3 more reviews by 763Kathyg68763 for Knoxville
PJordanGM, General Manager at Hilton Knoxville, responded to this review
6 May 2013

Dear Guest, I read your review of our hotel and wanted to personally apologize for the challenges you faced in communicating with our Housekeeping team. I also noticed you mentioned having a stained curtain in your guest room. We are in the process of replacing our curtains so I certainly understand that this needed to be done. As for the... More

Winston-Salem, United States
1 review
4 of 5 stars Reviewed 1 May 2013

Great hotel, clean, friendly staff. Very enjoyable. I was treated very well and it is in a great location downtown. Within walking distance of the river and riverwalk, bars, restaurants and parks. Fitness center was great, no pool though but nice overall. Had in hotel coffee shop and restaurant which were both clean, fresh and good.

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Review collected in partnership with Hilton Hotels & Resorts

Nashville, Tennessee
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 30 April 2013

You can’t beat this hotel for its location – right off I-40 and close to UT and downtown offices. This was the first time I stayed at this property since the remodeling work was completed. The lobby area has a brighter, more open, modern feel to it. The one aspect of the remodel that I didn’t care for is the... More

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See 2 more reviews by Rigatoni58 for Knoxville
PJordanGM, General Manager at Hilton Knoxville, responded to this review
6 May 2013

Dear Guest, Thank you for taking the time to let us know about your stay with us. It is always great to hear about our associates making a great impression on our guests. I did see your comments on the executive lounge of the hotel. We had hoped that the substantial upgrades and added space made it a better experience.... More

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Additional Information about Hilton Knoxville

Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Knoxville Hotel
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Knoxville Hilton
Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotels in Knoxville
#25 Family Hotels in Knoxville
Price Range: ££
Hotel Class:3.5 star (3.5*)
Reservation Options:
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