What began as a mildly irritating unhelpfulness of the staff soon spiralled into our stay becoming an entire farce. A group of five of us booked a package for bed & breakfast and a ticket to a concert on that night in the hotel venue. Upon arriving in Portlaoise We rang reception to check if we were at the right... more

I'm just back from a weekend at the Heritage and I'm really surprised at the negative reviews that have been written. We checked in, quickest check in to any hotel I've ever stayed in, the staff were lovely. I'd a double & single bed in my room, the room was really big, I'd a table and chairs in it, iron,... more

I have just returned from a 3 day break at the Heritage Hotel, Portlaoise with a group of 47 people and I or the group have no complaints whatsoever with this hotel. The staff were very helpful & friendly, the hotel was of the standard I would expect from any 4* Hotel. We were on a bed & breakfast basis... more

Myself and my husband stayed in the Heritage Hotel for our wedding anniversary in August, and found it to be fantastic. I cannot get over some of the previous bad reviews it has received on this site, it is as if they are talking about a different hotel, because we certinally had no problems when we stayed here. Complaints about... more

I had a terrible time at this hotel. I've never put a bad review on here before and usually try to find something good to say. But this hotel was THE WORST PLACE I HAVE EVER STAYED and I really feel that it is important to let others know. You can see my other review on this website are all... more

Hi Having stayed in this hotel several times usually over the christmas period as it seems to be the only hotel in portlaoise that opens their doors days after christmas and has also the added attraction of a pool for the kids it never ceases to amaze me how bad this hotel gets things i thought this was due to... more

We stayed for one night for a friends wedding at a so called special rate of €180 per night., we were told that the standard rate was €240 per night although I cannot believe that anyone in their right mind would pay this for a room in this average/bland hotel. From the moment we arrived I was unimpressed with having... more

Stayed here for one night, a Saturday in August. Here's what I found 1. Arrived at 3.30pm to check-in. Our room wasn't ready. 2. Room was really cheaply furnished, certainly not 4 star quality and was far too hot. 3. Ordered Irish breakfast to be delivered to room next morning. It was really bad, pretty much inedible. I would avoid... more

This is a fine and impressive hotel to look at. The entrance is grand, the staff on the day I stayed were not that attentive i.e they continued chatting to each other while you waited at the desk. I gave them two letters to put in their post tray which were taken I felt reluctantly. The room I stayed in... more