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Bay Grand Hotel

Morton Crescent, Exmouth EX8 1BE, England
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Bay Grand Hotel
Ranked #7 of 8 hotels in Exmouth
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140 reviews from our community

Traveller rating
    31
    48
    36
    13
    12
See reviews for
Families
13
 
Couples
91
 
Solo
6
 
Business
0
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Farnham, Surrey, England
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 10 May 2013

We stayed at this hotel for four nights on a Coach Holiday booked for us by our family. The average age appeared to be around 80+, with about 30% dependent on sticks to get around! We were fortunate to be given a room upgrade to a premium and quite spacious first floor front room with a wide bay window, with... More

Was this review helpful? Yes 1
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
14 May 2013

Thank you for your review. Pleased to hear you enjoyed your stay here at the Grand, all the bedrooms do vary in size and like you say you were able to upgrade to a seaview room with the advantage of the stunning views out across the Exe Estuary. Your comment regarding the age profile and the use of aids is... More

Weymouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 8 May 2013

We had a wonderful 3 night stay at the Grand Hotel in Exmouth. The room was small but nicely decorated. The bathroom was very small and a bit tired but adequate. The restaurant was very good with a varied menu and wonderful staff. The lounge and bar area was beautifully appointed even if sometimes the bar staff were absent from... More

Was this review helpful? Yes 1
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
10 May 2013

Thank you for taking the time to write a review. Its good to hear you appreciated the staff and the food and realize that we try to provide as good a value for money as possible. Exmouth is in a brilliant location as are most of the other Bay hotels. Thankyou once again I with pass on all your positive... More

Nantwich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 30 April 2013

Staff very helpful on arrival, But told could not park for long as everywhere booed, Asked if I could upgrade my f=doom to a double bed and told no they are not allowed alll rooms go on late rooms yet there were only 59 people in a 100 room hotel, SO had to put up with dormatory type room that... More

Was this review helpful? Yes 1
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
8 May 2013

I think for the price you paid it was very good value for money, i have looked at the room you are complaining about, it is a very good size for a single room with a new bathroom, and refurbished bedroom, yes you did not have much of a view but we do have seaview rooms which you can book.... More

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5 hotel reviews
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14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 25 April 2013

19 to 22 April,overall a nice break,but why do they allocate a sub standard room( 90) broken shower,faulty mattress,etc,on complaining we were given a much better room ( 79). Special thanks to Casey for the help in resolving our problem!! The food and service are first class, our spanish waitress was super efficient,never stopped smiling!!! Would return,but would upgrade to... More

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
29 April 2013

Thank you for your review. Sorry to hear you felt that the original room allocated to you was not to your liking. On investigating your complaints, we have found that the shower is working fine and the matress has now been replaced. We believe that the hotel is good value for money, providing a clean and friendly environment. There are... More

Frinton-On-Sea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 April 2013

Stayed on a 5 day shearings break 1st - 5th April. Bedroom was clean and comfortable with an extra heater which was very welcome. Bathroom was cold, had a leaky tap and temperamental shower and was in need of refurbishment. Downstairs the lounges were nice with sea views. The dining area was a little cosy and the food was nothing... More

Was this review helpful? Yes 1
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
29 April 2013

Thank you for your review. I will pass on your comments to Marta and the rest of the staff. We hope to see you again sometime. Regards Kenny General Manager More

LANCASTER
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 April 2013

April 8th - 12th , A good 5 day holiday,.The staff were helpful especially at mealtimes .The waiters and waitresses were very efficient especially Zoltan and Marta. Nothing was too much trouble for them . The room was warm and comfortable but was in need of redecorating.It should be pointed out however that, work was ongoing at the time we... More

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
21 April 2013

Thank you for writing a lovely review, so glad to hear you enjoyed your stay with us. I will pass on your nice comments to Zoltan, Marta, Tony and Lawrence. As you mentioned we are currentley having some rooms refurbished which is part of an ongoing refurbishment program that we have within the hotel. We hope to see you again... More

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 April 2013

The Bay Grand hotel is very well situated with a pleasant walk through a very well kept park to the shops, buses and trains. We paid extra for a sea view room and considered it money well spent. The food was tasty and plentiful and the service fast and friendly. The entertainment was excellent especially on the last night. The... More

Was this review helpful? Yes 1
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
17 April 2013

Thank you for your review. Its great to hear you had a wonderful time here at the Grand and enjoyed all aspects of your stay. We have a great team who do a wonderful job, Which is reflected in the levels of service they Provide. Once again thank you for taking the time to post such a positive review, we... More

scunthorpe
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 13 April 2013

The main rooms in the hotel were very nice i.e. the bar dining room and reception area but our bedroom ( I don't know about others) was in desperate need of decoration. It was clean, didn't smell of damp etc. but there were patches on the ceiling, mould around the glass in the window and a hole near a pipe... More

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
14 April 2013

Thankyou for taking the time to write a review and also for your positive comments regarding service cleanliness and value for money. I am sorry you were not happy with your room however we do have an ongoing refurbishment programme in place and at this present time 12 rooms are undergoing a complete refurbish. Perhaps we will be able to... More

Bridgwater, United Kingdom
1 review
2 of 5 stars Reviewed 8 April 2013

The hotel itself is nicly located and has some nice sea-view rooms, however my issue is with Shearings who took my telephone booking for this hotel. When booking I was not advised that the hotel would be charging £5 per day to park at the hotel, and that the car parking spaces could be reserved. Had I been informed, I... More

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
10 April 2013

Thank you for your review. I am sorry to hear that you were not happy with the parking charges, this is something we have introduced to give our guests the peace of mind of knowing they have a parking space on arrival. It was pleasing to see you enjoyed your stay. Kenny. General Manager. More

mid glamorgan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 8 April 2013

my wife and I had a very enjoyable stay at this hotel despite the cold weather.The room was nice clean and comfortable.The food was extremely good with a good choice of menu,the service was excellent from our waiter zoltan and we enjoyed all our meals esp the lamb rogout on the thu evening.The entertainment was really good as were the... More

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review
10 April 2013

Thank you for your review. I am pleased to hear you had a great stay here at the Grand, and found it excellant value for money, we look forward to seeing you returning to the Grand in the not so distant future. Kenny. General Manager. More

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Hotel Summarization (Beta)

What travellers say

  • Very good(10)
  • Sea front(5)
  • Dining room(3)

Additional Information about Bay Grand Hotel

Address: Morton Crescent, Exmouth EX8 1BE, England
Phone Number:
Region: United Kingdom > England > Devon > Exmouth
Amenities:
Bar/Lounge Beach Free Breakfast Restaurant Wheelchair access
Hotel Style:
#4 On the Beach Hotels in Exmouth
Price Range: £
Official Description (provided by the hotel):
The Bay Grand Hotel enjoys a superb position on the seafront opposite Golden Sands Beach. The hotel benefits from fantastic views across the Exe Estuary towards Dawlish Warren. The Hotel is set in a Crescent of elegant houses - the first crescent of its kind to be built in Devon with every house facing the sea. Panoramic views across Lyme Bay and the estuary can be seen from all front facing rooms along with Drakes Bar, lounges and our relaxing gardens. The Regency entertainment suite and bar provide the perfect place to unwind. Exmouth is the gateway to the World Heritage Jurassic Coast stretching as far as Dorset and is renowned for its red cliffs and sand dunes. An ideal resort to explore the rest of Devon, it also boasts an old fashioned promenade and stunning Georgian architecture. ... more   less 
Also Known As:
Bay Grand Hotel Exmouth, Devon

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