Cleavewood - Worst Caravan ever. Damp with Depressing location We stopped at Verdant Leisure - Cleavewood Caravans, part of Golden Coast site the end of September into October. What a depressing dirty place stuck in the 80’s. Our first impressions on arriving it felt like a deserted holiday park, hardly anyone about. We were allocated Caravan 69 at the bottom of the park. We've stopped in hundreds of caravans over many years and had good and bad ones, but this one was by far the worst and most dirty, tired and damp smelling van ever. By the time we checked in after a long 7 hour drive, got unpacked and noticed the state of the Van we had missed reception opening time so had no choice but to sleep there. A few of the worst points we noted: -The van was very old, very tired and should have been scrapped years ago. -The whole van had a damp smell. Other caravans must have been the same as during the Sunday we saw all the other empty vans have their windows and doors open ventilating them. -The sofas were disgusting and had stains and dirt on them, a 10min job with an aquavac would have given them a clean to at least liveable standards. -The cushions on the sofa were flat and provided no comfort when sitting on them, the sponge inside had given up the ghost years ago it seemed. -The mattresses looked like they were from 1980 and I dread to think what the stains were on them, no mattress protectors on them and the cheapest plastic type pillows we've ever experienced. So uncomfortable, was like sleeping on a pillow of carrier bags -The bedroom net curtain had black mould on it -Fridge had bubbling paint on the front and a broken shelf inside which was propped up to make it look like it was ok, until I put something in it and it fell off and broke my eggs. -General cleanliness of the van was terrible, dust, hair around radiators. -Extractor fan had mould growing out of it, totally disgusting. -TV had 2 channels with signal, if you were lucky. -There is no mobile signal on site, this is not mentioned anywhere, but they have full free site wide wifi. Which doesn't work unless you are in the pub. Funny that. And when we complained about the wifi/mobile we were told it’s like that everywhere here…. Yet when we moved to Woolacombe Sands 2 minutes down the road, wifi and mobile signal were brilliant, more lies from Verdant. We complained about the Wifi the following morning and got such an offhand, can't be bothered or do anything about it response we didn't bother complaining about the rest as the attitude was so disgusting we just left and decided to check other local sites to see what availability they had as we didn't want to stop another day in this depressing dirty location We could no longer suffer the state of the caravan and checked out 5 days early and left to go to Woolacombe Sands 2 minutes down the road, what a lovely site, great views, fresh clean vans, no mould, damp or anything and the reception people there were amazing. When we called in the day before to see what availability they had they said “Verdant - Cleavewood was their most popular customer” which says a lot. While checking out at Cleavewood we told the reception manager the many points above, they tried to say we could have been upgraded into other accommodation if we asked, but if they considered our accommodation fit for humans then we didn't want to find out how bad the rest of the site was, we just wanted out. The reception manager fetched someone senior, she was fairly accepting of the situation (maybe as another customer as checking in at the side of me) and said we'd be fully entitled to a partial refund due to our experience and us not stopping for the whole holiday. She said she would contact head office for us and there was no need for us to do this. A while later we received an email saying sorry to hear about your stay here's £100 voucher to spend on your next booking with us which needs to be before March 31st... I mean, come on.... no partial refund at all. We contacted them back and they said after checking with site they denied ever saying we were due a partial refund, basically calling us liars. That was disappointing and a bare faced lie. We responded and they blanked us, never replying. To be fair they did eventually refund the £100 voucher to my card, but still that wasn’t even half of the cost. We will never ever use Verdant sites ever again after this experience and recommend anyone else does research fully before staying as the caravans on Cleavewood are ancient, disgusting and probably a public health hazard.…
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