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The Queensferry Hotel


Hotel class 3.0 of 5
Saint Margaret's Head, North Queensferry KY11 1HP, Scotland
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Reviews you can trust

72% Recommend
3.5 of 5 stars 35 reviews
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By trip type
All (35)
[ Date ] [ Rating ]
very British
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4 of 5 stars
Poprad, Slovakia
14 Nov 2009 | Trip type: Business, Couples

rooms are quiet spacious and cosy, i like the atmospher from this hotel it like 18century! Very good hotel I will recommend! more

Management response from
Stuart Grant, General Manager

Dear Guest, Thank you very much for your comments and for taking the time to review your stay with us. We are looking forward to welcoming you back, hopefuly in the very near future. Kind regrads Stuart Grant - General Manager sgrant@bespokehotels.com

Overrated
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1 of 5 stars
London
13 Nov 2009 | Trip type: Friends getaway

I would not class this hotel as a three star hotel at all, I would in it's current condition class it as a one star hotel. The carpets in the rooms, hallways and reception area were really dirty and could do with a good deep clean. The Bathroom floor tiles were mouldy and so was the shower curtain, not something... more

Management response from
Stuart Grant, General Manager

Dear Guest, Thank you for posting your comments on Tripadvisor, and I am sincerely sorry to read about the shortfalls that you experienced while staying with us. The room that you were staying in was one of our older rooms and we have recently started a refurbishment program where 40% of our rooms have now been refurbished. I do hope...

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5 of 5 stars
scotland
29 Oct 2009 | Trip type: Couples

We got married in May and had our reception here. All the way through the planning the staff were excellent. Very accomodating, thoughtful, professional, generous, attentive and down to earth. Some hotels act like they don't care or are fake about your special day which ruins it but they were excellent. So professional but not too business-like. I can't rate... more

Management response from
Stuart Grant, General Manager

Dear Guests, Thank you very much for a great review and I will pass your comments onto our team that looked after you. Looking forward to welcoming you back for your 1st Wedding Anniversary if not before! Kind regards Stuart Grant - General Manager sgrant@bespokehotels.com

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3 of 5 stars
Scotland
9 Sep 2009 | Trip type: Couples

We stayed in June 2009 and understand they are in the throes of a new owner (Bespoke hotels) but I think the hotel is a bit 'tired' and needs a refurb. They have the potential for a great restaurant but the meal was for sure not good and not easy to get a breakfast wrong but it was. It was... more

Management response from
Stuart Grant, General Manager

Dear Reviewer, Thank you for taking the time to post your comments on TripAdvisor and I am sincerely sorry to read about the shortfalls which you experienced. Bespoke Hotels manages the hotel on behalf of our owners and we are currently discussing further plans for reinvestment to fully complete the refurbishment which commenced in 2007. Since you last stay, we...

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5 of 5 stars
south tyneside
3 Sep 2009 | Trip type: Couples

After a booking problem with Ramada Perth we were transferred to this hotel with only two weeks notice, visiting to attend the Runrig concert in Perth. Initially, I was dissapointed that we were not able to stay in Perth, however, after a two night stay would highly reccomend a stay here. The views were spectacular from the lounge and dining... more

Management response from
Stuart Grant, General Manager

Dear Guest, Thank you very much for your comments and I am delighted to hear about your stay. We have a good team here at the hotel, and I will pass your comments onto them. Thanks again for taking the time to review your stay on TripAdvisor and looking forward to welcoming you back. Kind Regards Stuart Grant - General...

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5 of 5 stars
Leicestershire
27 Jun 2009 | Trip type: Couples

We stayed overnight on our way to north Scotland very good hotel we can highly recommend it .. more

Management response from
Stuart Grant, General Manager

Dear Reviewer, Thanks for posting your review on TripAdvisor and I am am pleased to hear about your stay with us. Our team does appriciate feedback from our guests and we are looking forward to welcoming you back, hopefully in the very near future. Kind regards, Stuart Grant - General Manager sgrant@bespokehotels.com

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1 of 5 stars
Mallorca
23 Jun 2009 | Trip type: Solo travel

I arrived at the hotel after midnight as advised, to find someone lying on the floor apparently injured or drunk or both, and was advised to take another route to my room - a very unpleasant atmosphere, threatening and very disagreeable. I had an early flight so arranged to be called (no alarm clock or mobile phone with me -... more

Management response from
Stuart Grant, General Manager

Dear Guest, Thank you for taking the time to post your review on TripAdvisor. First and foremost, please accept my sincere apologies for the shortfalls in service which you have experienced. I would ask that you contact me directly if you wish to discuss this further. Yours sincerely, Stuart Grant - General Manager sgrant@bespokehotels.com

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5 of 5 stars
Moray
8 Jun 2009 | Trip type: Friends getaway

A great hotel with easy access to the airport and Edinburgh city centre with a bus route nearby. If touring, this hotel overlooking the Firth of Forth, also has quick and easy access to tourist destinations in Fife and Perthshire. The bedroom with en suite bathroom was spacious and clean. The staff were extremely helpful both at reception and in... more

Great views
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3 of 5 stars
Fife, Scotland
8 Jun 2009 | Trip type: Couples

We recently attended our friend's wedding in this hotel and stayed for one night. Good points: Great views Nice room Friendly reception staff Clean Bad points: Shabby bathroom- need to update the shower, hairdryer and tile grout Disorganised waiting staff - they forgot we were in the restaurant twice Disappointing food - barely cooked and greasy frozen meals. Our stay... more

Management response from
Stuart Grant, General Manager

Dear Guest, Thank you for taking the time to comment on this web-site with regards to your recent stay at our hotel. I was please to see that there were positive aspects to your stay, however I was disappointed to read about the shortfalls that you did experience with our accommodation and restaurant. Please accept my sincere apologies, and I...

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2 of 5 stars
Derby
8 Jun 2009 | Trip type: Family

We were travelling with other family members so we were using two rooms. And on leaving our fellow travellers said sorry about the hotel it was so good last month when we stayed. The makeover is nice for those who get to use this part of the hotel as for the rest well ?? Lets just say this was our... more

Management response from
Stuart Grant, General Manager

Dear Guest, Thank you for taking the time to comment about your recent experience at our hotel. I was please to read that on a previous occassion, you have found your stay to be enjoyable, but on this occassion that you have been disappointed. Please accept my sincere apologies for the shortfalls that you have experienced. 40% of our bedrooms...

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The Queensferry Hotel Also Known As

  • Queensferry Hotel North
Address: Saint Margaret's Head, North Queensferry KY11 1HP, Scotland
North Queensferry hotels The Queensferry Hotel
3.5/5.0
35