Beautiful hotel in lovely grounds overlooking Holy Island but when I booked my room via late rooms I did not realise that I had infact booked a chalet which was in a block at the back of the hotel. It was very damp, miserable and smelt musty. It was more like a dormitory for children. My booking ref was as follows -
En-Suite Twin Room sleeps 2 Breakfast included: Non Smoking Requested, 2 Adults
(Twin en suite chalet- in small print)
Luckily we were offered an upgrade into the" hotel" which was a lovely room, very clean and spacious. Breakfast was good and staff very friendly. My whole experience of the hotel and Arran could have been very miserable had we not paid extra for "an upgrade"
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